“I have stayed at the Serena several times over the past 20 years. In fact, of the 80 countries I have visited the Serena in Mombasa is still my favorite place in the world. The staff, including front dest staff (namely, Althuman) and the wait staff are outstanding. Many are long-term staff who have obviously been well-trained in customer service. The Maisha Spa is always worth a visit. The property is beginning to show signs of aging so I hope there are plans to upgrade it, while not loosing its...
“Después de 16 horas de viaje, tuve que esperar una hora para la habitación (llegando sobre las 14). Un viaje de negocios sin wifi en la habitación (por más que me decían todos los días que lo arreglarían). Se nota poco mantenimiento en las habitaciones.”
“Internet a bit spotty in rooms (great in reception). Beautiful hotel, clean, comfy bed - but location is sketchy as hell. Straight on the street and (as a white male) I got a lot of scary looks. Right next to the bus station so there is a lot of noise all through the night with horns blaring constantly. A shame because the hotel itself (and the staff) are lovely. Breakfast was also quite tasty in the restaurant next door (Soy).”
“The facilities are not good enough to my standards; nevertheless, the personnel of the Hotel is fantastic, all of them are kind, warm and helpful, if I come back there will be because of them not because of the hotel.”
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