Excellence Resorts en Montego Bay

"So so.musty and dusty room"

"The Management shows little concern for the reality of their guest’s experiences. We left the property this morning after a four day stay. During the stay, we informed them each day that TV didn’t work. They apologized, but NEVER repaired or mitigated the situation. I booked out room as an individual using a mobility scooter. Despite having a ramp onto the deck, there was no ramp into the hotel, and no grab bars in the restroom, despite management’s assertion and advertisement that the property of handicap friendly. I complained daily, and while the staff constantly apologized, the supervisors and management simply didn’t seem to care. I will NEVER stay at this property again, nor would I EVER let anyone that I care about stay there. There are neighboring options."

"JAMAICA hermoso país, su gente muy amable, sin duda regresaré y el Hotel excelente 100% recomendable. "

"Todo sobresalirnte. Las instalaciones...limpieza...amabilidad del personal...Los desayunos"

"Condiciones de la habitación,mejorar servicio de toallas, mejorar check in"

"Ni siquiera estuve en la habitacion no me dfjaron entrar edo esta muy feo"

"El sitio muy lejos de todo"

"The staff was very friendly and accomodating. At breakfast the owner actually came to our table to check if all was well. He went to every table and made sure everyone was alright and if anything he could do to improve the room andxso on. The property itself is not beach front but I would choose it again over the Grand Decameron next door which is an All inclusive but terrible rooms and horrible food but has a beach. "

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