I booked this condo in January, paid in full, non- refundable. About 2 weeks prior to our reservations in March, I found out incidentally from an owner in this condo complex that major renovations were scheduled to done during the week of my stay, and building would have no heat or AC. This was not disclosed in listing when I secured my reservation in January. I contacted Big Fish Rentals to discuss what could be done. Between the condo owner, the condo management, and Big Fish, no one wanted to take accountability for this lack of communication and all insisted the responsibility was someone else’s. The contact I was dealing with Big Fish was actually located in Manila. In the end, Big Fish Rentals did the right thing and offered me accommodations in another complex which were very nice and we ended up having a nice vacation. From there on out, communication with Big Fish was good. However the triangle between condo owners, condo building management, and Big Fish Rentals leaves the renter hanging out on a limb if the condo owner / management does not willingly communicate with the rental agency about majors issues such as ours. Not a good system. I would likely not use VRBO again to rent a condo for this reason.