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Opiniones de Mascalzone Latino Luxury Rooms

Mascalzone Latino Luxury Rooms
VIA DONNALBINA, 20, Naples, Campania

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 27 de 55 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 55 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 55 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 55 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 55 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Carmen, Madrid

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
COBRAN TASAS NO ESPECIFICADAS
Estuvimos la noche del 26 de junio, avisamos que llegaríamos a las 20:10 porque no encontrábamos cómo llegar con el coche y nos cobraron 32 € de penalización por hacer el checking diez minutos después de las 20.00. Esa penalización no se especificaba en ningún sitio en nuestro bono de Expedia. No te dan ningún recibo. La calle donde está ubicado el hotel es muy mala, sucia, oscura poco segura.
Se hospedó 1 noche en junio de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 2 jul. 2018
It is written in the reservation that after 20.00 you pay € 25 for late check-in! You arrived very late. You paid € 32 because the € 25 added to the city taxes you pay in all the cities. road is a normal alley of the historic center of Naples among other centralissima.Meno bad that other guests think differently .. just read the reviews!

10/10 Excelente

RICHARD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 26 jun. 2018
Thank you so much! She was an excellent host too!

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelent option in downtown without car
Se hospedó 2 noches en junio de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 25 jun. 2018
Thank you so much! She was an excellent host too!

10/10 Excelente

Thomas

Se hospedó 15 noches en noviembre de 2023

8/10 Bueno

Param

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay for a short-term in Naples. The room is very clean and the shower is nice! Bed was very comfortable as well and our room was very spacious. Only thing we didn't like about this place was the extra charges - we had to pay extra per night for AC (around 2.50 euro per night) and a water bottle (1 euro). This was the only hotel that charged us extra for AC when we travelled throughout northern and southern Italy. The staff was friendly but not always around unfortunately but thankfully she provided her WhatsApp although she had a tough time speaking english - google translate helped! Location wise we were not a fan as it is far from the station and can be a long walk to main areas in Naples (i.e. Ovo castle, Spaccanapoli etc.). I would also be careful at night - not the safest if travelling alone!
Respuesta de Mascalzonelatinoluxuryrooms , el 5 oct. 2023
The extra cost of 2.50 per day for air conditioning is more of a deterrent in terms of respecting the environmental impact than a real cost... I think you pay 1 for water everywhere. The main points of interest are just a few meters away and our street, unlike many alleys in central Naples, is safe because we have the police station just a few steps away! Anyway, thanks for being our guest!

8/10 Bueno

antonella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Posizione strategica,buona pulizia consiglio
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 1 oct. 2023
Grazie mille e a presto rivederci!

8/10 Bueno

Giuseppe

Viaje en grupo
Proprietaria (Maria) disponibile
Se hospedó 3 noches en septiembre de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 26 sept. 2023
Grazie mille e a presto rivederci!

10/10 Excelente

DAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great hotel, great host great location,
Se hospedó 4 noches en septiembre de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 20 sept. 2023
Grazie mille e a presto rivederci!

6/10 Aceptable

Luca

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Affittacamere in zona Stazione Metro Università raggiungibile a pochi passi, a meno di 10 minuti da via Toledo e via dei Tribunali. Zona tranquilla anche di sera. Camera pulita, ma con alcuni dettagli da migliorare: doccia con tenda ingiallita, presenza di abbondante calcare nella zona lavandino e nella doccia, presenza di silicone staccato, materasso estremamente sottile e probabilmente usurato (lateralmente era in discesa), letto molto rumoroso e cigolante. Aria condizionata a pagamento (5€/giorno) non comunicato al momento della prenotazione tramite portale (Expedia). Host gentile e disponibile anche nel deposito bagagli dopo il check out. Consegna della camera al check in con circa 2 ore di anticipo rispetto al preventivato.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 3 sept. 2023
Salve! Le tende delle docce vengono sostituite regolarmente e per il calcare noi usiamoIl prodotto anticalcare ogni giorno ma purtroppo l’acqua a Napoli è così. Per i letti sono pareri personali ci sono ospiti che li trovano comodissimi e altri no! L’aria condizionata non trova da nessuna parte scritto che è grati. Se avesse soggiornato più giorni avrebbe pagato 2,50 al giorno e tra l’altro è quasi ovunque così da quando i costi dell’energia sono aumentati tantissimo! Preferiamo tenere le tariffe basse e dare aria condizionata a richiesta! In altre strutture si richiede pagamento per il deposito bagagli e anche per il ceckin in anticipo e noi invece non lo abbiamo fatto! Grazie mille per averci preferito e alla prossima!

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay in Naples
The room was perfect for the family and is right by the Centro Storico.We agreed check in time and were welcomed as agreed I would be happy to stay there again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 4 sept. 2023
Grazie mille e a presto rivederci

2/10 Terrible

Francesco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buona
Se hospedó 1 noche en agosto de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 25 ago. 2023
Grazie mille anche se lei ha scritto buona e poi con punteggio 1 risulta il contrario! A presto rivederci!

10/10 Excelente

angelo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Punto di forza del b&b è la posizione strategica, in quanto vicina al centro e alla fermata della metro (universita). Abbiamo soggiornato 4 persone, di cui 2 bambini e anche la sera potevamo muoverci tranquillamente dal b&b al centro di Napoli (via Toledo), dove si trovano negozi e vari ristorantini. Per quanto riguarda la struttura, a prima impatto non è bellissimo in quanto entri in un androne non molto accogliente ma entrati nel corridoio del b&b devo dire molto carino. La stanza arredata con gusto, l'unica cosa che migliorerei è il bagno. Tutto sommato come qualità prezzo devo dire molto buono. La signora delle pulizie è stata sin da subito gentile e disponibile. Ci tornerei.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mascalzonelatinoluxury rooms , el 18 ago. 2023
Grazie mille vi aspettiamo!

4/10 Malo

Martin

Se hospedó 3 noches en julio de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 5 ago. 2023
Ce sont des gars qui causent de fausses difficultés afin d'obtenir une remise sur le prix de la chambre, ils sont partis sans vouloir payer les taxes de séjour mais bien sûr les inscriptions appropriées ont été faites pour le déclarer ! Je ne recommande pas de les héberger car ils ne font que créer des problèmes

8/10 Bueno

Joël

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gute Lage.
Se hospedó 2 noches en julio de 2023
Respuesta de Mascalzonelatinoluxury rooms, el 5 ago. 2023
Grazie mille e a presto rivederci!

8/10 Bueno

Giacomo

Se hospedó 2 noches en junio de 2023
Respuesta de Mascalzonelatinoluxury rooms, el 5 ago. 2023
Grazie mille e a presto rivederci!

8/10 Bueno

Marie-Bénédicte

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nous avons apprécié la propreté du logement. Et sa situation dans la ville. Cependant, il manquait : - des lampes de chevet - un livret d'accueil avec des adresses de restaurants.
Se hospedó 4 noches en marzo de 2023
Respuesta de Mascalzonelatinoluxuryrooms , el 29 mar. 2023
Grazie mille e a presto rivederci!

10/10 Excelente

Alessandro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ottima allocazione, molto comoda da raggiungere dalla stazione (mediante 2 fermate di metro). Possibilità di spostarsi al centro (Spaccanapoli o Via Toledo) in pochi minuti a piedi.
Respuesta de Mascalzonelatinoluxuryrooms, el 10 feb. 2023
Grazie mille e a presto rivederci!

8/10 Bueno

Szu Hsuan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022
Respuesta de Mascalzonelatinoluxuryrooms , el 11 sept. 2022
Grazie mille!

8/10 Bueno

Jo Inge

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location perfetta. Comoda a tutte le attrazioni da visitare e fermate bus-metro. Pulizia eccellente. Disponibilità dello staff eccellente anche ad orari insoliti per check-in. Ottimi consigli ricevuti per godere appieno del soggiorno. Super consigliato!!!
Se hospedó 4 noches en julio de 2021
Respuesta de Mascalzonelatinoluxury rooms, el 16 ago. 2021
Grazie mille e a presto rivederci!

2/10 Terrible

sarah

Se hospedó 2 noches en julio de 2021
Respuesta de Mascalzonelatinoluxuryrooms , el 21 jul. 2021
Dear Mrs. Sara, she has never stayed with me she gave me a schedule in the afternoon then she told me that she came in the morning and left I tried to find her all day after two days I'll tell you more her grandmother phoned me who wanted to know if you had stayed with me and I showed her the WhatsApp screens that it wasn't she had never arrived how can she then make a review if she has never been to me only because she had taken a non-refundable one? Well since she gave her a happy gift that she is fine and therefore her grandmother quiet about her, for the rest just read the other reviews. Good life!

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
ottima posizione
Pulito e posizione comoda
Se hospedó 2 noches en julio de 2020
Respuesta de Mascalzonelatinoluxuryrooms , el 25 jul. 2020
Grazie Filippo e a presto rivederci!

10/10 Excelente

Nicolae Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay in the center of Naooli
Excellent stay. Conveniently located. Clean and welcoming host. Would love to return.
Se hospedó 1 noche en junio de 2020
Respuesta de Mascalzonelatinoluxuryrooms , el 14 jun. 2020
Thank you so much for being our guest. We look forward to seeing you again!

8/10 Bueno

Simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Mascalzonelatinoluxuryrooms , el 16 oct. 2019
Grazie mille e a presto rivederci!

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go for it
Se hospedó 3 noches en septiembre de 2019
Respuesta de Mascalzonelatinoluxuryrooms, el 6 oct. 2019
Grazie Miller!

10/10 Excelente

Isaac David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2019
Respuesta de Mascalzonelatinoluxury rooms, el 10 may. 2019
Thank you so much for being our guests. We look forward to seeing you soon!

4/10 Malo

Nickolas

Le gustó: Limpieza y condiciones de la propiedad
Never again
Good Points - Great Location, central to Old Town Bad Points - Very overpriced at £80.00 per night - There are 3 rooms in total and the room we were allocated had no natural daylight and was quite small with one bedside table as no room for two and a bedside lamp which gave out absolutely no light what so ever, so you have to have the main big light on. We like to have a couple of hours rest in the afternoons when touring and had to have the lights on in order to read. Felt very claustrophobic. Check in was interesting, we were told that we would be met at 18:00, come 18:20 we call her and are told that her husband is stuck in traffic and wont get there so check in was by whats app, we were then asked to send pictures of our passports which we were not comfortable with. Overall not a very good experience.
Se hospedó 2 noches en mayo de 2019
Respuesta de Mascalzonelatinoluxuryrooms , el 7 may. 2019
For having stayed over the weekend she paid a great rate and unfortunately on the day of her check-in the access roads to the old town were closed due to an accident and my husband was forced to go back. But how could he see the the following morning it was there early in the morning. She chose the basic room which is smaller but believe me to be in the historical center of Naples it is sold at a rate more than right! Fortunately many guests think differently and the reviews prove it !

10/10 Excelente

Marine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bon emplacement pour les visite,transports,restaurants. Gentillesse des propriétaires. Propreté et qualité de la rénovation
Se hospedó 4 noches en abril de 2019
Respuesta de Mascalzonelatinoluxuryrooms , el 13 jun. 2019
Grazie mille!Siamo stati lieti di avervi ospitato.A presto rivederci!

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a cute place immersed in the most traditional area of Naples. For people who love adventure, this is the perfect place
Se hospedó 1 noche en abril de 2019
Respuesta de Mascalzonelatinoluxuryrooms, el 15 abr. 2019
Thank you very much, we look forward to welcoming you again!

8/10 Bueno

Z

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thumbs up!
Not the typical hotel building you might be expecting, this place gives the charm of living like the Naples folks do. The room is spacious, modern looking and basic amenities provided. The location is excellent, very close to attractions and eateries. Our host, Maria, was especially helpful and nice. She gave recommendations for places to visit and eat at, and areas to avoid (scams, etc.).
Se hospedó 2 noches en marzo de 2019
Respuesta de Mascalzonelatinoluxuryrooms , el 8 abr. 2019
Thank you very much, we look forward to seeing you again soon!

10/10 Excelente

Sici007, Köln

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nette Leute, immer ein Tipp was aktuell in Neapel zu sehen ist und welche Veranstalltung man besuchen kann. Mitten im Herzen von Neapel. Immer wieder gerne!
Se hospedó 5 noches en octubre de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 2 nov. 2018
Thank you very much, see you soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2018
Respuesta de Mascalzonelatinoluxury rooms, el 30 oct. 2018
Grazie!

8/10 Bueno

Roine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Läget mitt i gamla staden var mycket bra, rummet rent, bemötande mycket bra. Dock var det mycket stört av ljud från gatan.
Se hospedó 1 noche en octubre de 2018
Respuesta de Mascalzonelatinoluxury rooms, el 26 oct. 2018
Tack så mycket för de fina orden, tyvärr Neapel på helgerna är mycket bullriga men det är inte vårt fel.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location - convenient to many of the Naples attractions
Se hospedó 5 noches en octubre de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 9 oct. 2018
Thank you very much for being our guests we look forward to you again in Naples or in the Amalfi Coast in Vietri sul mare (THE CAPRICCIO DI MARIA) that you must always book on the EXPEDIA.A group soon!

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 27 sept. 2018
Thanks a lot, we will do our best to make our guests' stay pleasant and pleasant their presence in Naples!

6/10 Aceptable

Laurie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien (sauf petit déjeuner)
Jolie chambre avec petit balcon. Le petit déjeuner (compris) est simple 3 gâteaux avec sachet de thé ou café et lait dans la chambre. Sinon RAS
Se hospedó 2 noches en agosto de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 18 ago. 2018
Merci beaucoup! Le petit déjeuner est servi dans le bar sauf le 1er Janvier et pendant dix jours en Août parce qu'ils sont ferie.Lei restés en Août lorsque la barre était ferie.La attendre encore pour eux d'avoir le petit déjeuner au bar .À bientôt!

10/10 Excelente

Wiliam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic place to stay in Naples.
The room was like new and spotless! We were treated like old friends and the location was a close walk to the waterfront and sites. Bus and trains were also near and we will absolutely stay again the next time we're in Naples.
Se hospedó 2 noches en julio de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 10 ago. 2018
Thanks so much! We always try to make sure that our guests feel like friends and invite them to know the true face of our city! This is why we choose a nice breakfast to have a human relationship with the locals! We would be happy to host you again and we hope to see you again soon!

10/10 Excelente

Chris, Boston USA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel puts you right in the heart of historic Naples, in tight alley way type streets.
Se hospedó 4 noches en julio de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 7 ago. 2018
Thank you very much for having appreciated our daily life, if you do not stay in the alleys you can not say that you have known Naples!

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Be aware of the location
The place is in the historic part of the city with very narrow streets and many old buildings. If you need to take a taxi make sure the driver is ready to take you there. The "hotel" consists of a few rooms on the second floor of an old building. I ended up with a room facing the elevator shaft and the neighbor's living room but I believe there are other rooms that offer more of a view to the front. If you just need a room to stay that is inexpensive then this place is for you, just don't expect a fancy hotel.
Se hospedó 1 noche en julio de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 3 ago. 2018
First of all we are on the first floor. You have chosen the cheapest room that overlooks a typical palace in the historic center of Naples. I think that those who book at a very affordable price are also aware that they can not stay in a luxury hotel that costs about two hundred euros a day in Naples! At most she has paid 80 and if it was a last minute even less ... so she can be happy!

10/10 Excelente

Nina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly staff
Great location, our room was clean and in good condition. The staff was wonderful; helpful and friendly. We enjoyed our stay very much.
Se hospedó 3 noches en julio de 2018
Respuesta de Mascalzonelatinoluxuryrooms, el 31 jul. 2018
Thanks so much! See you soon again! We are honored to have you as guests!

10/10 Excelente

Aleksandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice room with everything needed
Room was very nice and spacious with aircondition. Very clean and had everything we needed. Staff was very helpful, giving recommendations and also arranged transportation to airport.
Se hospedó 1 noche en julio de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 31 jul. 2018
Thank you very much! We do our best to make your holidays enjoyable!

10/10 Excelente

Tommy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Centralt läge
Det ligger på en gammal ruffig gata i gamla delen av Neapel. Däremot när du kommer in så är det nyrenoverade fräscha lägenheter. Receptionen bemannad endast vid behov. Liten frukost på bar alldeles bredvid.Bra boende till bra pris.
Se hospedó 2 noches en mayo de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 1 jun. 2018
Thanks!

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Das B&B ist relativ neu, das Zimmer komfortabel eingerichtet. Relativ ruhige Lage. Da es sich im Stadtzentrum befindet, sind viele Sehenswürdigkeiten zu Fuss erreichbar. Das Frühstück, in eine Bar, ist halt typisch italienisch, Cappuccino + cornetto.
Se hospedó 4 noches en mayo de 2018
Respuesta de Mascalzonelatinoluxuryrooms , el 1 jun. 2018
Thanks!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fine settimana con la Famiglia
B&B confortevole e ben posizionato a due passi da una città straordinaria. La Signora è stata gentilissima accompagnandoci per tutta la nostra gita con consigli e posti da vedere Consigliatissimo
Se hospedó 1 noche en abril de 2018
Respuesta de Mascalzone Latino , el 17 may. 2018
Grazie mille! A presto rivederci!

10/10 Excelente

roberta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Da ritornarci
Gestione perfetta, tutti molto gentili. Con gli auguri di compleanno (ricorrente nei giorni di soggiorno) hanno fatto trovare una bottiglia di vino, grazie!!! Stanza pulitissima, anche se non grande. Posizione strategica, in pieno centro, vicinissima alla metro. Colazione inclusa, offerta al bar sottostante. Zona... la caratteristica vecchia Napoli!
Respuesta de Mascalzone latino, el 8 may. 2018
Grazie mille!A presto rivederci è ancora auguri!

8/10 Bueno

claudette

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Respuesta de Mascalzone latino luxury rooms, el 30 abr. 2018
Grazie mille! A presto!

6/10 Aceptable

Cliente verificado

Nella media. Molto comodo per raggiungere i luoghi di interesse
Se hospedó 2 noches en abril de 2018
Respuesta de Mascalzone latino luxury rooms, el 21 abr. 2018
Grazie mille per essere stati nostri ospiti!

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
OBS! No iron, ironing board.
The hotel has reached it's peak, but has a great location and view. I was shocked when I called to get an iron and an ironing board in the morning, and they could not help me. They were rude and reffered to a cleaing service that started at eight and takes several hours. I travel every other week and this is the first time.
Respuesta de Mascalzone latino, el 19 abr. 2018
The iron ... we have to ask for it! The ironing board does not have it ... I think it can be found if it takes a holiday home! I do not remember having a guest who requested an iron and I have not received it! The cleaning starts at 10 ... never started at 8! You certainly have my number .... has reviewed with the anonymous ..... I can not contact her but she knows that NEVER ASKED A IRON AND IT HAS NOT BEEN PROVIDED! Why did not we have to give it? Thanks for the excellent position and I would correct it you wrote that we have a great view ... look I'm so honest as to specify that our view is that of a typical alley in the historic center of Naples!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Clean room very close to the city centre
When we arrived nobody spoke English. We received a note that because of Easter the cafe where they serve breakfast for us will be closed so we will find sth to eat for breakfast on the table in the hallway. Which is fair enough but there was nothing there for 2days and after couple of days we finally used the cafe.it was nice that the owner picked us and drove us back to the airport cost €30.the owner maria was trying to be helpful through whatsapp messages but we've never met her and its not the same texting than talking in person.the room was cleaned every day at 10am but for 2days they didn't leave us a toilet roll so we bought it ourselves.in the offer it was note about bathrobe and shampoo and we didn't get that either.we found a kettle with tea and coffee but when we used it it wasn't filled up. The towels also weren't changed at all even when we left one on the floor.couple of days I couldn't sleep in the morning as the owner showed up to the reception and was cleaning the other rooms and playing music loud so not much rest.there was also a group of people staying there one night and had a loud party and playing a music at 4am.in generally it was just us for most of the nights so it felt like renting a flat but with no kitchen etc.if it comes to room and location then is good but it wasn't what i expected and some of the things was falsely advertised.
Se hospedó 6 noches en marzo de 2018
Respuesta de Mascalzone latino, el 16 abr. 2018
His name..Ewa ... the only thing true..the bar closed two days at Easter .. unfortunately it was an inconvenience and it can happen! People who sing and are late in the old town are not our disservizio..purtroppo the city has frantic rhythms! Toilet paper..bollitori..asciugamani..mancata my presence ... but she was from us or elsewhere? I kept the chat with all the messages whatsapp that we exchanged! I wonder why I declare untrue things!

10/10 Excelente

Makayla, Canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing!
Owners are very friendly and helpful, hotel is close to everything and you can travel anywhere on foot. Bar Battelli has amazing pasteries and coffee in the mornings. We will stay here again for sure! Only negative thing to say is the bed was very firm and hurt my back quite a lot. But that can’t be helped. Over all it was perfect.
Se hospedó 4 noches en marzo de 2018
Respuesta de Mascalzonelatinoluxuryrooms/Maria, el 31 mar. 2018
Thank you very much ... I'm sorry for the backache but I think that as you walk in Naples so much maybe it was not just the fault of the mattress "See you soon!😃😃🤗🤗