Dear Richard,Thank you for bringing your concerns to our attention. We apologize for any inconveniences you encountered during your stay at Pico Sands Hotel. Your feedback helps us identify areas where we can improve, and we are committed to addressing the issues you mentioned. We strive to provide exceptional service to all our guests, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely yours,Adel Delos ReyesRooms Division Manager

Dear Stanley,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear John,Thank you for taking the time to share your positive experience at Pico Sands Hotel. It was truly heartwarming to read your kind words and appreciation. I am delighted that you had a wonderful time during your stay. Also, thank you for commending our staff. Trust that I will share this review to the team, and I am sure that they will be happy to learn that their dedication and hard work were never unnoticed.We look forward to welcoming you on your next visit at Pico de Loro Cove!Sincerely,Adel Delos ReyesRooms Division Manager

Dear Lamberto,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Lamberto,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Jonathan,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Ng,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear guest,We sincerely appreciate you taking the time to share your honest review. We do apologize for any inconvenience you have experienced during your stay. Trust that your concern will be relayed to the team and we will do our best to improve on areas where we fall short on.We look forward to welcoming you on your next visit at Pico de Loro Cove.Sincerely,Adel Delos ReyesRooms Division Manager

Dear Richard,We sincerely appreciate you taking the time to share your honest review. We do apologize for any inconvenience you have experienced during your stay. Trust that your concern will be relayed to the team and we will do our best to improve on areas where we fall short on.We look forward to welcoming you on your next visit at Pico de Loro Cove!Sincerely,Adel Delos ReyesRooms Division Manager

Dear Mr. Nobuaki,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Ms. Julie Ann,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future stays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Mr. Thad Thomas, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again on one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Mr. Marc J, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again on one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Jacqueline, On behalf of the team at Pico Sands Hotel, I would like to thank you for staying with us. I sincerely regret we weren’t able to meet your expectations when you dined at our restaurants. We apologize for any inconvenience and shortfalls you may have experienced. We would like to assure you that moving forward, process improvements will be done by the Food and Beverage team to ensure that quality and service meet expectations. We appreciate your honest feedback and will continue striving for high-quality and efficient service. I look forward to welcoming you again on one of your beach holidays.Sincerely, Adel Delos ReyesRooms Division Manager

Dear Anton, Thank you for taking the time to share your positive experience at Pico Sands Hotel. It was truly heartwarming to read your kind words and appreciation.Looking forward to your next visit! See you soon!Sincerely,Adel Delos ReyesRooms Division Manager

Dear TJ, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Gilbert, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Irma, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Neel, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Joan,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Guest, Thank you for taking the time to share your positive experience at Pico Sands Hotel. It was truly heartwarming to read your kind words and appreciation.Looking forward to your next visit! See you soon!Sincerely,Adel Delos ReyesRooms Division Manager

Dear Sirpa, Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays. Sincerely, Adel Delos Reyes Rooms Division Manager

Dear Julian, We regret to hear about your accident and I have noted your comments about the size of our wheelchair. I hope you are feeling better now and I would like to thank you for your kind words about our staff and service. We hope to see you again soon!Sincerely,Adel Delos ReyesRooms Division Manager

Dear Hellen, Thank you for choosing Pico Sands Hotel. I have noted your comments about the rooms and our facilities to discuss with the team. We apologize for any inconvenience and shortfalls you may have experienced. We appreciate your honest feedback and we will continue to strive for high-quality and efficient service. I look forward to welcoming you again in one of your beach holidays.Sincerely, Adel Delos ReyesRooms Division Manager

Dear Gary, Thank you for choosing Pico Sands Hotel. I appreciate your kind words about our check-in process. Our team works hard to ensure that we still follow the updated Covid guidelines. I’m thrilled to know that you had a great time at our hotel. I look forward to welcoming you again on one of your future holidays.Sincerely,Adel Delos ReyesRooms Division Manager

Dear David,Thank you for choosing Pico Sands Hotel. I look forward to welcoming you again in one of your future holidays.

Dear Steven, We're happy you had a great time with us! Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

Dear Mr. Manuel,We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

Thank you for taking the time to share your feedback with us. I sincerely regret we weren’t able to meet your expectations especially your check in experience. We apologize for any inconvenience and shortfalls you may have experienced. Rest assured that your comments will be addressed with the concerned departments to avoid future reoccurrence.

Dear Carlos, Thank you for taking the time to share your delightful experience at Pico Sands Hotel. We appreciate your kind words and trust that I will share this with the team. We look forward to welcoming you on your next visit at Pico de Loro Cove!

Dear Jaap, Thank you for taking the time to share your thoughts about Pico Sands Hotel. We regret that we weren’t able to match your expectations during your stay at the property. We would like to assure you that moving forward, we will handle your stay much better. We have reiterated to our team members the importance of making a guest happy during their stay. Again, our sincere apologies.

Dear joseph, On behalf of the team at Pico Sands Hotel Hotel, I would like to thank you for staying with us. Upon checking, our Executive Housekeeper was able to speak with your companion and we were advised that you were able to look for your missing clothes. We hope our explanation is sufficient and will not deter you from any future bookings with us as we look forward to welcoming you back.

Thank you for giving us an excellent rating. We are thrilled to know that you had a great time at our hotel. I look forward to your next visit here at Pico Sands Hotel!

Dear Jessica, Thank you for choosing Pico Sands Hotel. We look forward to welcoming you again in one of your future holidays.

Thank you for choosing Pico Sands Hotel. We look forward to welcoming you again in one of your future holidays.

I would like to apologize for your unfavorable dining experience and trust that I have noted your observations, which I will discuss with the team for improvement. Nonetheless, we value your feedback and we will continue to strive to serve our guests better. We hope to welcome you again.

Dear Claro, Thank you for taking the time to share your thoughts about Pico Sands Hotel. We regret that we weren’t able to match your expectations during your stay at the property. Nonetheless, we value your feedback and we will continue to strive to serve our guests better. We hope to welcome you again.

Dear Jomar, I regret to learn that we did not satisfy your expectations during your stay. Nonetheless, we value your feedback and we will continue to strive to serve our guests better. We hope to welcome you again.

Dear Jesus Jaime, We regret that your experience had been less favorable than expected. I understand that your stay happened during a busy period and yet it is no excuse for unsatisfactory service you may have received. I have noted your comments to share with the team. We will do our best to improve on areas where we fall short on.

Dear Kristian Camille, Thank you for taking the time to share your review of Pico Sands Hotel. I am delighted to know that you were pleased with your stay at the resort and the service. However, I regret that we weren't able to accommodate you in adjacent rooms. Nonetheless, trust that your excellent feedback will be shared to the team. We look forward to welcoming you again in one of your future beach holidays.

Dear Irma, Thank you for choosing Pico Sands Hotel. We look forward to welcoming you again in one of your future beach getaways.

Dear Suzette, Thank you for choosing Pico Sands Hotel. We look forward to welcoming you again in one of your future holidays.

Dear ZSOLT, I truly apologise that we weren’t able to match your expectations during your stay at the property. We value your feedback and we will continue to strive to serve our guests better. We hope that given another chance we will be able to make your stay experience better in the future.

Dear Victoria, Thank you for giving us an excellent rating. We look forward to welcoming you again in one of your future holidays.

Dear Manuel, Thank you for choosing Pico Sands Hotel. We look forward to welcoming you again in one of your future holidays.

Dear Jonathan, Thank you for taking the time to share your feedback with us. I sincerely regret we weren’t able to meet your expectations when you dined in our restaurants. We apologize for any inconvenience and shortfalls you may have experienced. Rest assured that your comments will be addressed with the concerned departments to avoid future reoccurrence.