Suite (French Quarter) | Sábanas italianas Frette, ropa de cama de alta calidad y edredón

Opiniones de Bienville House

3.5 out of 5
Bienville House
320 Decatur St, New Orleans, LA

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 721 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 180 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 60 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1003 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ana maria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bonita, bien ubicada comoda.
Se hospedó 3 noches en marzo de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 27 mar. 2024
¡Gracias por su amable comentario! Nos alegra mucho saber que encontró Bienville House muy bonita, bien ubicada y cómoda durante su estancia. Su satisfacción es nuestra prioridad, y esperamos darle la bienvenida nuevamente en el futuro para otra estancia excepcional en nuestro hotel.

10/10 Excelente

Lic Estela

Se hospedó 3 noches en marzo de 2022

8/10 Bueno

Denise

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

YANET

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing!! We are coming back for sure !!! Miss D, and the front desk staff were incredibly attentive. In love with the hotel, the staff, and the city !
Se hospedó 3 noches en agosto de 2021

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza y servicio y personal
El lugar no está mal , pero el personal es totalmente inepto , no apoya ni soluciona problemas, este hotel lo reserve porque entre otras cosas incluía el desayuno, cuando nos registramos nos dijeron que no iba a haber desayuno por cuestiones del COVID , no se que tenga que ver , al otro día llegamos en la noche al hotel y no habían hecho la limpieza del cuarto , trate de llamar a la recepción y el teléfono no servía , así que baje y la recepcionista de muy mala forma me dijo que me lo había dicho el día anterior que también por cuestiones del COVID no habría limpieza de cuartos , cosa que me parece increíble y el más tonto de los pretextos , cosa que no es verdad , porque de ser así sin desayuno ni limpieza me hubiera cambiado de hotel , pésima experiencia y no nos cambiamos porque ya estaba hecho el cargo de todos los días y nos dijeron que no reembolsarían
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Kristen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was beautiful and I really enjoyed the balcony.
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 3 may. 2024
We're thrilled to hear that you enjoyed your room and balcony! Providing a comfortable and delightful stay is our top priority, and we're delighted that we could contribute to your positive experience at Bienville House. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. Thank you for choosing Bienville House, and we hope to welcome you back for another wonderful stay in the future!

10/10 Excelente

Ralph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were superb! The hotel is charming and ideally located in the French Quarter. And when we arrived to find that our reservation (made through Expedia) had been canceled due to a problem between Expedia and the credit card company, Beverly (at the front desk) was terrific and calming. She took care of the problem with the best of true Southern hospitality. I miss seeing her and the rest every day. They were like family.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for your kind words! We're delighted to hear that you had a superb experience with our staff and found our hotel charming and ideally located. It's wonderful to know that Beverly provided you with exceptional service and resolved the issue with true Southern hospitality. Our team strives to create a welcoming and familial atmosphere for our guests, and we're thrilled that you felt like part of our family during your stay. We'll be sure to pass along your compliments to Beverly and the rest of our team. Should your travels bring you back to New Orleans, we would love to welcome you back to Bienville House for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

Monica

Viaje de negocios, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely coming to stay here again
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
We're thrilled to hear that you plan on returning to stay with us again! Your loyalty is greatly appreciated, and we can't wait to welcome you back to Bienville House for another wonderful experience. If there's anything specific you'd like to arrange for your next stay or if you have any questions, please don't hesitate to reach out. We're here to ensure your next visit is just as enjoyable as the last. Thank you for choosing Bienville House, and we look forward to hosting you again soon!

4/10 Malo

Lawrence

Viaje en pareja
A/C did not work. Hall and room dimly lit and had a musty smell.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
We apologize for the inconvenience regarding the A/C and the ambiance of your room. Your feedback is valuable to us, and we'll address these issues promptly. Thank you for bringing this to our attention.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, professional and attentive staff, I would definitely recommend and would stay there again.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our lovely hotel and that our professional and attentive staff contributed to a positive experience. Your recommendation means a lot to us, and we're honored that you would choose to stay with us again in the future. Should your travels bring you back to New Orleans, we would be thrilled to welcome you back for another delightful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

6/10 Aceptable

Kyle

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for taking the time to provide feedback on your recent stay at Bienville House. We appreciate your input, as it helps us to continually improve our services. If you have any concerns or further comments you'd like to share, please don't hesitate to reach out to us directly. Thank you once again for choosing Bienville House, and we hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Sean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 5 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for choosing Bienville House for your accommodation needs! We're thrilled to hear that you had a pleasant stay with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.

10/10 Excelente

Normand, Kitchener

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, nice rooms and great location
Se hospedó 7 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
We're grateful for the opportunity to have hosted you at Bienville House! Your positive feedback means the world to us, and we're thrilled that you had a great stay. Please come back and see us again soon!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceptional staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
It was a pleasure to have you as our guest at Bienville House! Thank you for sharing your experience with us. We look forward to the chance to welcome you back for another memorable stay in the heart of the French Quarter.

10/10 Excelente

Christian

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful boutique style hotel. The location was amazing and the employees were fantastic. They were kind, helpful and very knowledgeable. Every recommendation was fantastic. I would highly recommend Bienville House. Three notes, make a reservation for the restaurant/bar in the hotel. You won’t be disappointed! 2nd, if you do not upgrade to a balcony view you will not have any windows in your room. This did not bother us as we were out most of the day. It could be an issue with some. 3rd note is that the bed would have been luxurious except that you roll to the middle. Otherwise the pillows were great and the linens were very high quality.
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for your glowing review of Bienville House! We're delighted to hear that you appreciated our beautiful boutique style hotel. It's wonderful to know that overall, you had a great stay with us. We sincerely appreciate your recommendation and look forward to welcoming you back for another memorable visit. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excelente

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a charming hotel in the ideal location. It's surrounded by desirable restaurants and sites. The staff is so helpful, friendly, and knowledgable. Oh, and the beds are luxuriously comfortable.
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for your kind words! We're thrilled to hear that you found Bienville House to be a charming hotel. Our team takes great pride in providing helpful, friendly, and knowledgeable service, so we're delighted that they made a positive impression on you. Should you find yourself returning to New Orleans, we'd be honored to welcome you back for another delightful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
This was the perfect place for a last minute birthday vacation. Staff were very helpful and attentive. Lots of Southern hospitality! The only issue we found had to be the shower water pressure but what can you do with a historic location.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 1 may. 2024
Thank you for choosing Bienville House to celebrate your birthday vacation! We're delighted to hear that our attentive and helpful staff contributed to making your stay memorable. Southern hospitality is at the heart of everything we do, and we're thrilled it left a positive impression on you. Your feedback is invaluable, and we'll take it into consideration to enhance our guests' experiences. We hope your birthday getaway was filled with joy and fond memories. Should you plan another visit to New Orleans, we'd love to welcome you back for another exceptional stay.

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, servicios
Really nice to state place to stay, but just a little bit outdated since the areas outside the rooms are a little awkward A very nice staff though and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for your review and for choosing Bienville House for your stay. We're glad to hear that you appreciated our friendly staff and cleanliness standards. Creating a comfortable and inviting atmosphere for our guests is our priority, and we're always looking for ways to improve.We hope you'll consider staying with us again in the future, and if there's anything specific you'd like to see updated or improved, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to making your next stay even more enjoyable.

10/10 Excelente

Andrew j, Duluth

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was great they take such pride in their work and are so kind Our night manager and her staff are very helpful and always showed us the true beauty of new orleans and its music fantastic place
Se hospedó 5 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that our staff's dedication and kindness left a positive impression on you during your stay. Providing exceptional service and showcasing the vibrant culture of New Orleans is at the heart of what we do.Your kind words mean a lot to us, and we truly appreciate your recognition of our efforts. It would be our pleasure to welcome you back to Bienville House for another fantastic experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excelente

Rim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
cute cozy hotel, except we got a room with no windows but asides from that no other issues
Se hospedó 3 noches en febrero de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
We're delighted to hear that you found our hotel cozy! However, we apologize for any inconvenience caused by the room without windows. Your comfort is paramount to us, and we understand the importance of natural light and fresh air.If you choose to stay with us again, please reach out to our team when making your reservation. We'll do our best to accommodate your preferences and ensure you have a more enjoyable stay.Thank you for your understanding, and we look forward to the opportunity to welcome you back to Bienville House. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 Excelente

Danielle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved our stay at Bienville house. We had the king suite with a balcony and it was so nice to sit out there and enjoy the French quarter. The room was beautiful and clean and the bed was very comfortable. The best part about our stay was definitely the staff though I must say, especially Beverly. She was so kind and welcoming from the moment we checked in until the moment we checked out. I will recommend the Bienville house to others and I would absolutely stay here again!
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for choosing Bienville House for your stay and for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your time taking in the charm of the French Quarter. It's delightful to know that you found the room beautiful, clean, and the bed comfortable – ensuring a restful stay.We're especially grateful for your kind words about our staff, particularly Beverly. Providing warm and welcoming service is our top priority, and we're delighted that Beverly made such a positive impression on you throughout your stay.Thank you for recommending Bienville House to others, and we would be honored to welcome you back again in the future! If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to hosting you again soon!

6/10 Aceptable

Jeanette

Viaje en grupo
Le gustó: Servicios
Very difficult check in.
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
We're truly sorry to hear about the difficulties you encountered during check-in. Your experience falls short of the standards we strive to maintain. We truly value your feedback, and we'll work diligently to ensure that next time, we provide you with a much smoother and more efficient check-in process. Your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations on your next visit to Bienville House. If there's anything specific we can do to assist you further, please don't hesitate to reach out.

10/10 Excelente

Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bienville house was a great stay overall! The staff is incredibly friendly and helpful; we didn't go the onsite restaurant, but it smelled great when walking past! The bed was very comfortable, and the room was beautiful and nice and cool after a hot day outside. Our only issue was the shower pressure (not sure if because we were in the room equipped for handicapped or not and that is why the rain shower head or if all the rooms have that shower head too) - pressure was incredibly light. Also, our room was close to the parking lot behind the hotel and there was often loud noise in the middle of the night and I am a light sleeper; however, it was a one-time noise (like a truck starting up) on only two nights of our stay; not noise all night long). Overall, a beautiful property!
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for choosing Bienville House for your recent stay and for taking the time to share your feedback with us. We're delighted that you found our staff incredibly friendly and helpful, and we're glad you enjoyed the inviting aroma from our onsite restaurant.We're thrilled to hear that you found the bed comfortable and the room beautiful. Your comments are valuable to us, and we apologize for any inconvenience these issues may have caused. We'll certainly look into these matters to ensure a more enjoyable experience for our guests in the future.We appreciate your overall positive review and hope to have the opportunity to welcome you back to Bienville House for another beautiful stay. If there's anything specific we can do to improve your experience next time, please don't hesitate to let us know. Your comfort and satisfaction are important to us.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cynthia and Beverly at reception were exceptional. Always a smile and a warm greeting. Very helpful with their local knowledge. They made us feel welcome every day, not just on our arrival.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for your glowing review and for recognizing Cynthia and Beverly for their exceptional service! We're delighted to hear that they provided you with warm greetings, helpful local knowledge, and made you feel welcome throughout your stay. Providing personalized and attentive service is a top priority for us, and we're thrilled that Cynthia and Beverly went above and beyond to ensure you had a memorable experience.We'll be sure to pass along your kind words to them, as they'll be thrilled to hear that their efforts made a positive impact on your stay. Should your travels bring you back to New Orleans, we would love the opportunity to welcome you again to Bienville House. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Your satisfaction is our utmost priority.

8/10 Bueno

Tara Jean McClellan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good, but... Lovely boutique hotel with helpful staff and pretty courtyard. Located near Jackson Square, restaurants, and stores. But it's noisy! You hear people above you, next to you and if you're on the street, you hear lots of loud cars at night.
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for your feedback and for choosing our hotel for your stay. We're pleased to hear that you enjoyed our helpful staff and our charming courtyard, as well as our convenient location near Jackson Square and other attractions.However, we apologize for the noise disturbances you experienced during your stay. Please know that providing a peaceful and comfortable environment for our guests is important to us, and we regret any inconvenience caused.If your travels take you back, please don't hesitate to reach out. Your comfort is important to us, and we appreciate your feedback as it helps us improve.

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 25 abr. 2024
Thank you for choosing Bienville House for your recent stay. We truly appreciate your positive rating and are delighted to hear that you enjoyed your time with us. Should you ever find yourself returning to New Orleans, we would be honored to welcome you back for another memorable stay. If you have any further feedback or requests, please don't hesitate to reach out.

10/10 Excelente

Vincent J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 22 abr. 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at Bienville House. Providing exceptional experiences is our top priority, and it's rewarding to know we succeeded in making your visit memorable. Should your travels bring you back to New Orleans, we look forward to welcoming you again with the same warmth and hospitality.

10/10 Excelente

Megan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Bienville House is beautiful; the room was like an old world dream with large windows, comfortable bed, and plenty of space. The staff is welcoming and courteous. And the rooms were cleaned every day. The Bienville House is conveniently located in the French quarter, making almost any excursion accessible by foot. This home away from home is worth the splurge!
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 22 abr. 2024
Thank you for your glowing review! We're thrilled to hear that you found Bienville House to be a beautiful and charming during your stay. We're delighted that our staff provided you with a warm and courteous welcome, and that our daily housekeeping services contributed to a seamless experience. Additionally, we're pleased that our central location in the French Quarter allowed you to explore the area on foot conveniently. Your kind words mean the world to us, and we're honored that you consider Bienville House your home away from home. We can't wait to welcome you back for another memorable stay in the future! If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

TINA

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
We loved this property! Close to everything...spacious room...daily housekeeping
Se hospedó 7 noches en diciembre de 2023
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 22 abr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved your experience at our property. It's fantastic to know that our convenient location, spacious rooms, and daily housekeeping met your expectations. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we succeeded in making your visit memorable. We appreciate your kind words and look forward to welcoming you back to Bienville House for another fantastic stay in the future! If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Susan Rowntree

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 22 abr. 2024
Thank you for taking the time to share your positive feedback! We're thrilled that you had a fantastic experience during your stay. It's wonderful to hear that our efforts to create a welcoming atmosphere and provide attentive service made a difference for you. Your kind words motivate us to continue striving for excellence. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. We can't wait to host you again at Bienville House!

8/10 Bueno

Heidi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had previously stayed at Bienville House when they had recently remodeled. I was so excited to come back because location location location to Jackson Square however there were some marked differences this time which were disappointing. 1- the room temps remained a steady 73.5 and there was no changing that. I had a man come in to look with the same “I don’t know” answer that the desk staff had. Thank the Lord they had a fan or wouldn’t have been able to sleep. 2- there was only a chain lock and no actual door lock and I could see light from the hallway so although I felt safe- one swift kick and someone would have been in my room. 3- I was so excited to soak in the heated pool like my prior visit but quickly found the freezing cold pool absolutely not being entered. Staff were very nice, location was amazing for the French quarter, but these couple items were disappointing and prevented a 5 star visit. Last game changer would be to bring back the breakfast they used to offer. It was a bummer to not have that option available at this price point.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 22 abr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and our location convenient for exploring the French Quarter. However, we apologize for the disappointments you experienced during your stay.Your comfort and safety are our top priorities, and we'll be sure to address the concerns you shared with our team to prevent similar issues in the future.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excelente

Stacy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and up to date
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 19 abr. 2024
Thank you for your feedback! Maintaining a high standard of cleanliness and ensuring our facilities are well-maintained are top priorities for us. We appreciate your positive comments and hope to welcome you back to Bienville House for another enjoyable stay in the future! If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.

8/10 Bueno

Andreina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this place. Beautiful and clean rooms, quieter area of French quarter, close to everything. Only one detail did not make it perfect regarding the temperature of the room being too hot and not being able to control it. I would definitely come back and stay here.
Se hospedó 3 noches en febrero de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 18 abr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you loved your stay at Bienville House and found our rooms beautiful and clean. It's fantastic to know that you appreciated the quieter area of the French Quarter and the convenience of being close to everything. We apologize for any inconvenience caused by the room temperature. We're thrilled that you would definitely come back to stay with us, and we look forward to welcoming you back for another enjoyable visit! If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.

10/10 Excelente

Vienna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and welcoming staff. Beautiful rooms. Property is very old style New Orleans but very much like a boutique hotel. The pool area is gorgeous and lounge is nice. My only complaints is the plug outlet in the bathroom needs to be updated. The plug falls out. Its very loose. The other complaint but i understand the the location is the train. The train is very loud and will wake you up early in the morning. Other than that great hotel.
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 18 abr. 2024
Thank you for your feedback! We're thrilled to hear that you found our staff very friendly and welcoming, and that you enjoyed our beautiful rooms. We apologize for the inconvenience caused by the plug outlet in the bathroom. Your feedback is important to us, and we will address this issue to ensure a more comfortable experience for our guests. We also understand your concerns about the noise, and while it's a challenge beyond our control, we appreciate your understanding. We're glad to hear that overall, you had a great stay, and we hope to welcome you back to Bienville House for another enjoyable visit! If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was vintage NOLA. First impression was was impressive. There was a bellhop ready for us to arrive, unloaded our bags, took them to our room and unloaded the cart. The staff at the desk made sure we were checked in and explained all of our options.The room was elegant! Very tall ceilings huge four poster bed, and a granit bath and shower.The price was reasonable. I would highly recommend the Bienville House and will definitely stay again on our next NOLA trip
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 17 abr. 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the vintage charm of Bienville House and that your first impression was impressive. Providing attentive service is important to us, and we're glad to hear that our bellmen and front desk staff ensured a smooth check-in process for you. It's fantastic to know that you found your room wonderful. Your high recommendation means a lot to us, and we can't wait to welcome you back on your next trip to NOLA! If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Edwina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 19 abr. 2024
Thank you for your great rating! We're thrilled to hear that you had a positive experience during your stay at Bienville House. Your satisfaction is our priority, and we're grateful for your feedback. If you have any comments or additional feedback you'd like to share in the future, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!

10/10 Excelente

Deborah

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel and staff were amazing. Room was very clean linens and bed were wonderful
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 17 abr. 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing experience at Bienville House and that our staff provided exceptional service during your stay. It's fantastic to know that you found your room very clean and that you enjoyed the linens and bed. Your satisfaction is our priority, and we're delighted that we met your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience at Bienville House!

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Could be a bit more prompt with coffee setup in the mornings.
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for your feedback! We're glad to hear that you had a great stay overall. We apologize for any delays you experienced with the coffee setup in the mornings. If there's anything else you'd like to share or if there are specific ways we can enhance your experience during your next visit, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Bueno

Marsha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
There is just no AC in the rooms at this hotel. I read that in other reviews but ignored it. Expect a warm room. It was a good location for French quarter fest, but would rather stay in another area next time. Staff was friendly though.
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for sharing your experience with us. We apologize for any discomfort you experienced due to the A/C in your room. However, we're glad to hear that you found our location convenient for French Quarter Fest and that our staff provided friendly service. If there's anything else you'd like to share or if there are specific ways we can enhance your experience during your next visit, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excelente

eugene, Venice

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for choosing to stay with us! We're delighted to hear that you had a good time during your visit. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Rosario

Love the hotel. Very nice and quaint.
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for your kind words! We're thrilled to hear that you love our hotel and appreciate its nice and quaint atmosphere. Your satisfaction is our priority, and we're glad that we could provide you with an enjoyable stay. If you have any further feedback or comments to share about your experience, please don't hesitate to reach out. We look forward to welcoming you back to Bienville House for another wonderful stay in the future!

8/10 Bueno

Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and excellent staff!
Se hospedó 3 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and found our staff to be excellent. If you have any further feedback or comments to share about your experience, please don't hesitate to reach out. We look forward to welcoming you back to Bienville House for another great stay in the future!

6/10 Aceptable

Kassi

Viaje en pareja
Le gustó: Limpieza
The hotel is decent. Pros: Room was clean. Balcony was a nice feature. Bed was comfortable. Location was great for exploring French Quarter. Cons: There was an incredibly loud noise in the room that sounded like a helicopter hovering. It was also in the hallway. It took 10-15 minutes to get hot water in bathroom sink and shower. Incredible waste of water going on. Check in lady was not very personable. We arrived early and was told we were on priority check in list and would be called when room was ready. No call came, we were in area so stopped back by and found out room was ready. We love boutique hotels but this one will not be a repeat one for us.
Se hospedó 2 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the cleanliness of the room, the balcony feature, comfortable bed, and great location for exploring the French Quarter. However, we apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Providing a positive and welcoming experience is important to us, and we regret that we fell short of your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable experience. If you have any further comments or concerns, please don't hesitate to reach out.

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
We're thrilled that you had a great time at Bienville House! Your satisfaction is our priority, and we're grateful for your positive feedback. We can't wait to host you again for another enjoyable experience.

8/10 Bueno

CARRIE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
It's wonderful to hear that you had a good time during your stay with us! Thank you for your kind words and for choosing Bienville House. We appreciate your support and look forward to seeing you again soon.

4/10 Malo

MIGUEL, SPRING

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Expensive for the type of room.... it is just and old building but my room could by better / air conditioner it is on all the time... I ended with a throat irritation in the morning / they charge me $49usd for a single arking night
Se hospedó 1 noche en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide fair pricing and comfortable accommodations to all our guests. We regret that the air conditioning and parking charges did not meet your expectations. If you have any further feedback or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excelente

suellen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location in the Quarter. Easy to walk to everything, easy Uber to and from the airport. Staff was excellent and friendly. Bed was very comfortable and room was clean. Highly recommend and will stay again!!
Se hospedó 4 noches en abril de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 16 abr. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our great location in the Quarter. It's fantastic to know that our staff provided excellent and friendly service, and that you found the bed very comfortable and the room clean. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay at Bienville House in the future! If there's anything else we can do to make your experiences even better, please don't hesitate to let us know.

10/10 Excelente

William R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stay, with clean, nice rooms. Friendly and helpful staff. The location is great - walkable to so many things.
Se hospedó 4 noches en marzo de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 11 abr. 2024
Thank you for your positive review! We're thrilled to hear that you had a very good stay with us and that you found our rooms nice. It's wonderful to know that our staff provided friendly and helpful service, and that you enjoyed our convenient location. If you have any further feedback or comments to share about your experience, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay at Bienville House!

8/10 Bueno

Karen

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Parking was off site and had to wait quite awhile for valet to get vehicle.
Se hospedó 1 noche en marzo de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 11 abr. 2024
Thank you for your feedback, and we're glad to hear that overall you had a great stay with us. We apologize for any inconvenience you experienced with the off-site parking. Your comments are valuable to us as we continuously strive to improve our services. If there's anything else you'd like to share or if there are specific ways we can enhance your experience during your next visit, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excelente

sherie, jessup

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the room with the balcony although the one elevator broke down the hotel is nice and walkable to everything. Nice romantic older hotel. Front desk was friendly and helpful. The resturant ruby slippers is near for breakfast and Thaihey Nola that is literally next door is the best for Thai with a fusion meal. Will definitely be back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Valeriya Bezkhlebetskaya -Guest Experience Analyst, el 9 abr. 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room with the balcony and found our hotel to be conveniently located within walking distance to everything. It's wonderful to know that you appreciated the romantic charm of our older hotel and that our friendly and helpful front desk staff made your stay enjoyable. We look forward to welcoming you back to Bienville House for another memorable stay in the future!