We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Osmar. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.

Thank you for your review and for choosing to stay with us.

Thank you for your review and for choosing to stay with us.

I'm sorry you did not enjoy your stay with us.

Dear Matthew, Thank you for reviewing your time with us during your recent visit to our hotel. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next visit with us outstanding.Sincerely,Hotel Management

Dear Juan, We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks about the staff. We hope to see you again at Extended Stay America.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of the hotel needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we will check and discuss with the team to work more attentively. We hope you give us another chance and return to stay with us again! Sincerely,Hotel Management

Dear Randy, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Considering our accommodating staff, we hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Roslyn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Totiana, We are delighted to know how much you loved our location! We constantly strive for excellence, so your feedback is especially nice to read. Thank you for choosing Extended Stay America and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again. Thank you!Sincerely,Hotel Management

Dear Shivani, Thank you for sharing your feedback with us. We appreciate your stay and apologize for any inconvenience caused by the smell. We will undoubtedly address this concern to ensure a more enjoyable experience for our guests in the future. We hope to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Eric, We appreciate you staying with us and providing your feedback. Although you had a pleasant time, but please accept our apologies for the issues you experienced with the television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not being able to access your favorite channels. Our front desk team could have helped you if informed about the issue. We will discuss this with our technical team to address them on a priority basis. Please return and allow us to serve you again. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are truly sorry your stay was anything other than perfect. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Tamra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Rachel, We apologize for the inconvenience you experienced during your stay. The delayed assistance is not typical of the service we strive to provide. Your feedback is valuable, and we take it seriously. Please know that we will address these concerns with our team to ensure we improve our service and maintain a more welcoming atmosphere for our guests. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more positive experience in the future. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Krystal, We sincerely apologize for the inconvenience you encountered with us. We continually aim to ensure our guests have a pleasant stay, and we regret disappointing you in the outlined areas. We are addressing your concerns regarding pests with our pest control provider to ensure such matters are not repeated. We also apologize for failing to meet your expectations regarding our amenities for the price you paid. We genuinely value our guests' satisfaction and will continue working towards future enhancements to better align our quality standards with guest expectations. We hope you'll consider giving us another chance in the future, as we are committed to regaining your trust in our services and accommodations.Sincerely,Hotel Management

Dear Linda, Thank you for choosing Extended Stay America and sharing your review. We're pleased to read that you had a pleasant stay, and we appreciate your understanding of our efforts to accommodate your needs by assigning you a room on the first floor for your service dog. Providing a comfortable and accessible experience for all our guests is important to us, and we're glad we could meet your needs in this regard. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Karl, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and want to extend our apologies for any frustrations during your time with us. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. Thank you once more, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Haley, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management

Dear Ramona, Thank you for choosing us. We are glad that, overall, your experience with us was pleasant. However, we are sorry for the concerns that you mentioned where we need to improve. Your valuable feedback is shared with our team. Everything we do aims at providing you with an excellent hotel experience. We hope to prove it to you on a future stay. Sincerely,Hotel Management

Dear Matthew, Thank you for staying with us and sharing your experience. We apologize for the air conditioner's temporary issue, and we are sorry we could not get everything fully operational immediately. We also apologize for the service issues you experienced and our lack of responsiveness. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we assure you that we don't encourage illegal activities inside or outside our premises, and we will look further into this matter. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely, Hotel Management

Dear Rosalind, Thank you for your feedback. We are disappointed that we fell short of your expectations regarding our hotel's appearance. We want every guest to have the best time and meet their expectation in the best possible way. Therefore, we sincerely apologize that this was not your experience. We will use your feedback as a training tool to improve the experience for future guests. Thank you for staying with us, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Emily, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We also regret not informing you about the amenities and toiletries, as some of these items can be available from the front desk staff at check-in time. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Taj, Please accept our apologies for not meeting your expectations. Your valued comments indicate areas where we could better focus on improving our guest experience. We will share these remarks with our concerned team members as we continually strive to enhance our services. We hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Ian, Thank you for sharing your experience. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

Dear Kyle, Thank you for sharing your comments. Please allow us to review the situation. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

Dear Pamela, Thank you for staying with us. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Baliol, Thank you for sharing your review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Jean, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we are looking into the concerns for improvement. We hope to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management

Dear DONNELL, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again for a much-improved experience.Sincerely,Hotel Management