Terraza o patio

Opiniones de North Charleston Marriott

3.5 out of 5
North Charleston Marriott
4770 Goer Dr, North Charleston, SC

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 516 de 999 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 999 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 130 de 999 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 63 de 999 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 999 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sherling marion

Viaje de negocios
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Area General Manager, el 13 nov. 2023
Dear M. Marion, Thank you for taking the time to share your feedback following your recent visit to North Charleston Marriott. We are delighted to know that your experience was exceptional. We look forward to the pleasure of hosting you for another incredible stay.Regards,Patrick RogersArea General Manager

8/10 Bueno

Pablo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2021
Respuesta de Area General Manager, el 17 oct. 2021
Dear Pablo, we are delighted you had a great stay at North Charleston Marriott. Thank you for the kind rating, and we look forward to hosting you again soon. Regards, Patrick Rogers, Area General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Excelent hotel
Se hospedó 1 noche en octubre de 2021
Respuesta de Area General Manager, el 12 oct. 2021
Dear Guest, thank you for choosing North Charleston Marriott for your recent visit. We are thrilled we exceeded your expectations for an awesome experience. We hope to have the pleasure of welcoming you again very soon. Regards, Patrick Rogers, Area General Manager

10/10 Excelente

Ljubica

Se hospedó 2 noches en julio de 2021
Respuesta de Area General Manager, el 26 jul. 2021
Dear Ljubica, thank you for the perfect rating. We are thrilled we met your expectations for a fantastic stay at North Charleston Marriott. We hope to have the pleasure of doing so again on your next visit to our city. Regards, Patrick Rogers, Area General Manager

10/10 Excelente

Roberto

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de Director of Operations, el 23 nov. 2020
Dear Roberto, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at North Charleston Marriott, and we look forward to welcoming you back soon. Regards, Jere Allen, Director of Operations

10/10 Excelente

Angel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Food
Se hospedó 1 noche en octubre de 2020
Respuesta de Director of Operations, el 22 oct. 2020
Dear Angel, thank you for letting us know your visit to North Charleston Marriott was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Regards, Jere Allen Director of Operations

10/10 Excelente

Miguel, Queretaro Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
very nice and confortable hotel, and close to airport, the shutle service is great. thanks
Se hospedó 2 noches en agosto de 2018
Respuesta de General Manager, el 30 ago. 2018
Dear Miguel, thank you for being our guest at North Charleston Marriott. We are thrilled we met all of your expectations and that you had a wonderful experience at our hotel. Thanks for your kind comments, and we look forward to next visit. Regards, Charles Moore, General Manager

6/10 Aceptable

giselle, Venezuela

Esperaba algo mejor
Esperaba un hotel algo menos viejo para ser de 3 1/2 estrellas
Respuesta de Hotel Manager, el 8 ene. 2015
Bueno giselle Día, Muchas gracias por elegir el Charleston Plaza recientemente para sus necesidades de alojamiento. Aprecio su opinión sincera y por favor, acepte nuestras disculpas que no estuvo a la altura de sus expectativas. Sabemos que la condición de nuestro hotel y estoy emocionado de informarle que nuestro programa de renovación 2015 han comenzado. Gracias de nuevo por su colaboración y esperamos con interés la oportunidad de su declaración y experimentamos un maravilloso instalaciones recientemente renovadas con un servicio excepcional. Gracias, Victoria Facemire Gerente General Charleston Plaza Hotel

10/10 Excelente

Michelle

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel!!! Staff was very personable, professional, and had excellent customer service.
Se hospedó 1 noche en abril de 2024
Respuesta de Area General Manager, el 3 may. 2024
Dear Michelle, Thank you for the fantastic review of North Charleston Marriott! We are thrilled we exceeded your expectations for an awesome experience, and we appreciate your comments about our southern hospitality. We want every guest to have a relaxing and stress-free stay with us, and from your comments, it appears we succeeded. We hope to have the pleasure of welcoming you again very soon!Regards,Patrick RogersArea General Manager

10/10 Excelente

Tenitta

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en abril de 2024
Respuesta de Area General Manager, el 5 abr. 2024
Dear Tenitta, Thank you for sharing your feedback regarding your recent stay at North Charleston Marriott. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Elizabeth, Sioux Falls

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick check in & quality accommodations. The rooms are modern, clean & comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Area General Manager, el 2 abr. 2024
Dear Elizabeth, Thank you for sharing your feedback regarding your recent stay at North Charleston Marriott. We strive to provide a comfortable atmosphere and wonderful hospitality, and we are delighted to learn that your spotless accommodations and seamless check-in met your expectations. We look forward to welcoming you back for another outstanding visit in the future.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Area General Manager, el 15 mar. 2024
Dear Matthew, We were thrilled to know about your stay at our renovated and "reimagined" North Charleston Marriott. We are pleased that you loved our new sleek décor and found your guest room luxurious and comfortable. It was our pleasure having you as our guest, and we look forward to your next visit with us.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Eliza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property and room was excellent. However, the shampoo/condition/soap is awful. Definitely recommend to bring your own.
Se hospedó 1 noche en marzo de 2024
Respuesta de Area General Manager, el 15 mar. 2024
Dear Eliza, Thank you for sharing your review of your stay at our re-styled North Charleston Marriott. We were happy to learn that our new style of southern sophistication and thoughtfully crafted accommodations met your expectations for a relaxing visit with us. Thank you again for all of your feedback, and we hope we will be your first choice whenever your travels bring you back to Charleston.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Crista

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Haven’t stayed here for awhile, but will be back! Quiet rooms. Comfortable beds. Clean rooms & common areas.
Se hospedó 1 noche en marzo de 2024
Respuesta de Area General Manager, el 12 mar. 2024
Dear Crista, Thank you for your loyalty and for sharing your feedback regarding your recent stay at North Charleston Marriott. We are delighted to hear that you enjoyed our spotless accommodations. We look forward to welcoming you back for another outstanding visit in the future.Regards,Patrick Rogers,Area General Manager

8/10 Bueno

Terrence

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
Housekeeping didn't service the room when I came back from the evening. I had to call the front desk to get service. (Not good)
Se hospedó 2 noches en marzo de 2024
Respuesta de Area General Manager, el 11 mar. 2024
Dear Terrence, Thank you for sharing your feedback regarding your recent stay at North Charleston Marriott. While we are delighted to know that you enjoyed your overall expereince with us, we sincerely apologize for the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued and look forward to welcoming you back to provide you with the hospitality we are known for.Regards,Patrick Rogers,Area General Manager

8/10 Bueno

Veronica

Se hospedó 2 noches en marzo de 2024
Respuesta de Area General Manager, el 5 mar. 2024
Dear Veronica, Thank you for choosing North Charleston Marriott and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is beautiful and the staff was amazing!
Se hospedó 1 noche en enero de 2024
Respuesta de Area General Manager, el 20 feb. 2024
Dear Melissa, Thank you for your outstanding review regarding your recent stay at North Charleston Marriott. Our team takes immense pride in delivering exceptional service, and we are glad to know that you found it to your liking. We look forward to welcoming you back in the future.Regards,Patrick Rogers,Area General Manager

6/10 Aceptable

Bertha

Le gustó: Servicio y personal
No le gustó: Limpieza
The beds look old
Se hospedó 2 noches en febrero de 2024
Respuesta de Area General Manager, el 5 feb. 2024
Dear Bertha, Thank you for taking the time to give feedback regarding your recent visit with us. We appreciate you for bringing issues to our attention that kept your stay from being perfect. We hope you will give us an opportunity to provide you with a more satisfying experience on your next trip to our city.Regards,Patrick Rogers,Area General Manager

8/10 Bueno

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fine but I resent being forced to write a review to complete YOUR survey
Se hospedó 1 noche en enero de 2024
Respuesta de Area General Manager, el 25 ene. 2024
Dear William, Thank you for being our guest at North Charleston Marriott and for your feedback. We are glad to know that your overall experience was pleasant. However, we regret any disappointment you had during your stay. We appreciate your patience, and we look forward to seeing you again soon.Regards,Patrick RogersArea General Manager

10/10 Excelente

Mashea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service and nice, clean rooms as described.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Area General Manager, el 9 ene. 2024
Dear Mashea, Thank you for choosing North Charleston Marriott and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Regards,Patrick RogersArea General Manager

10/10 Excelente

joelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Patrick Rogers Area General Manager, el 6 ene. 2024
Dear Joelle, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to North Charleston Marriott.Regards,Patrick RogersArea General Manager

8/10 Bueno

Fidelus

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Love the location and the cleanliness. Being a native to the Charleston area, it’s a great location for me to see family and friends. The only issue I had with this property is the front desk employee. Apparently my wife was calling to see if they had a room available before 3pm. I’m driving and trying to find the confirmation number while the attendant was on the phone with my wife. I guess me trying to drive and trying to find the confirmation number ,made her have an attitude about the situation. When we arrived, she was assisting a couple with their check in, she so cordial and polite with them. When it was my turn to check in and I gave her my identification, her attention and attitude went far left.Barely looked at me, conversation was kept short and to a minimum. Now I worked in the hospitality industry for over 30 years, and that was no where near correct how she handled myself and my wife. I love staying here and I will not let her deter me from staying there again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Area General Manager, el 1 ene. 2024
Dear Fidelus, Thank you for choosing North Charleston Marriott and sharing your feedback. We are delighted to hear that you enjoyed our ideal location and spotless property. However, we sincerely apologize for the inconvenience you encountered with the attitude displayed by our associate. This is not typical of our usual standard, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate individual to ensure such instances do not happen again. We appreciate your understanding and look forward to welcoming you back in the future.Regards,Patrick RogersArea General Manager

10/10 Excelente

Derek

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend
The hotel is located right off the interstate, convenient for food and shopping. Interior decor is exceptional, food and drinks were on point. Staff were excellent
Se hospedó 3 noches en diciembre de 2023
Respuesta de Area General Manager, el 31 dic. 2023
Dear Derek, Thank you for choosing North Charleston Marriott and taking the time to share your experience with fellow travelers. We are pleased you enjoyed our excellent location and the courteous service provided by our associates. We also appreciate you mentioning our delicious food and refreshing beverages. We hope you will make us your home away from home the next time your travels bring you this way. Happy Holidays and Happy New Year!Regards,Patrick RogersArea General Manager

8/10 Bueno

Anita

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Paint was peeling from the ceiling and the mattress had a huge “blood stained” on the side of the mattress.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Area General Manager, el 28 dic. 2023
Dear Anita, Thank you for being our guest at the North Charleston Marriott and for the candid review. While we appreciate the nice rating, we sincerely apologize for the cleanliness and maintenance issues you encountered in the assigned accommodations. Your feedback is invaluable, and we will immediately address these with the concerned teams. We deeply appreciate your patience, and we hope to have another opportunity to welcome you back and provide you with the exceptional stay you deserve.Regards,Patrick RogersArea General Manager

10/10 Excelente

Kevin Anthony

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel next to the outlet malls and airport.
Respuesta de Area General Manager, el 13 feb. 2024
Dear Mr. Anthony, Thank you for choosing North Charleston Marriott and taking the time to share your experience. It is true that we are convenient to many attractions in and around Charleston, and we are pleased to know how much you loved coming back to the comfort of our southern hospitality for the evening. We hope you will make us your home away from home the next time your travels bring you this way.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Lise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay at this Marriott was one of the best ever! The entire facility is just beautiful, and appears to be newly renovated. The rooms are expansive and filled with everything I needed when staying for business, and I can see how great a double queen room would be for families, because of how spacious it is, and even has a rolling luggage cart with room for storing clothes underneath it. I love actually having a tub shower combo too, since I’m a bath person. The view of the ocean was beautiful. The staff was extremely helpful to every need. and I needed a couple of things. I would stay there again in a heartbeat.
Respuesta de Area General Manager, el 8 feb. 2024
Dear Lise, Thank you for taking the time to review your stay at North Charleston Marriott. We are pleased to know that your experience was satisfying. We are glad that you enjoyed our beautiful property, spacious accommodations, and the excellent service provided by our dedicated associates. We also work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, and we look forward to serving you again soon.Regards,Patrick RogersArea General Manager

6/10 Aceptable

sharon ann

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de Area General Manager, el 30 nov. 2023
Dear Ms. Ann, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Regards,Patrick RogersArea General Manager

10/10 Excelente

Halle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay at North Charleston Marriott!
Everything was perfect. No complaints.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Area General Manager, el 15 nov. 2023
Dear Halle, Thank you for choosing North Charleston Marriott and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience.Regards,Patrick RogersArea General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Managers Retreat
Friendly staff, Easy access to I-26, needs more parking but over all nice stay.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Area General Manager, el 13 nov. 2023
Dear Guest, Thank you for sharing your experience regarding your recent stay at North Charleston Marriott. We are thrilled to know that you found our proximity to Interstate Highway 26 convenient for your travel plans. Our team takes immense pride in delivering exceptional service, and we are also glad to hear that our commitment added a positive impact on your time with us. We appreciate your input and look forward to hosting you again for another memorable visit.Regards,Patrick RogersArea General Manager

8/10 Bueno

robert charles vance

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great front desk staff. Ordering food from the bar/kitchen is dis-jointed and should be fixed.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Area General Manager, el 11 nov. 2023
Dear Mr. Vance, Thank you for staying at North Charleston Marriott and for the nice rating. It is wonderful to know that our front desk associates left a lasting impression. We will enjoy sharing your compliments to recognize them for a job well done. However, we apologize for not meeting all of your expectations with our dining services. We appreciate you taking the time to share your concerns, as we are always open to feedback that can enhance our guest experience. We look forward to welcoming you back soon.Regards,Patrick RogersArea General Manager

10/10 Excelente

Blaine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great for Business Travel and Conferences
I travel a lot for business and can tell that all Marriotts are not created equal. This is a very comfortable hotel to stay in and while it's not really walking distance from anything it has everything you need, a nice lounge area with plenty of comfortable seating, a nice bar, a restaurant that serves good food an excellent staff and easy access to downtown and North Charleston. The staff here are considerate and attentive and goe out of their way to make sure you're having a good stay. While it's not a new hotel and it shows a little wear and tear here and there, it has modern amenities and it's clean and you can tell it's well maintained. The airport is very close, less than a 5 minute drive which makes this hotel ideal for business travelers and conferences and most of the guests are regulars. Due to the proximity to the Airport there are also a fair number of pilots and airline staff along with military personnel as the airport is both civilian and military so you're in good company and there's guaranteed to be some interesting conversation in the lounge. If you're doing business in Charleston and you don't need to be "downtown", which is a quick 20 minute drive by the way, this is a great place to stay. Easy in and out, free parking, good food, clean, safe and easy access to the airport.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Area General Manager, el 11 nov. 2023
Dear Blaine, Thank you for choosing our hotel while you were in the city for business. We are delighted to read that our hotel provided all the amenities you needed and that you particularly loved our location and our courteous associates. It was a pleasure hosting your visit, and we look forward to welcoming you back to North Charleston Marriott.Regards,Patrick RogersArea General Manager

10/10 Excelente

Kristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in North Charleston. Easy access to the highway. The room was spacious and clean. The hotel restaurant/bar had a great selection and reasonable prices.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Area General Manager, el 7 nov. 2023
Dear Kristen, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location close to the highway and spotless accommodations. We are also pleased to know that you found the dining experience at HC Provisions Restaurant & Bar to your liking. We look forward to welcoming you back to North Charleston Marriot for another incredible stay.Regards,Patrick RogersArea General Manager

10/10 Excelente

Jonathan

Se hospedó 1 noche en mayo de 2023
Respuesta de Area General Manager, el 17 nov. 2023
Dear Jonathan, We are thrilled you had an excellent stay at North Charleston Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Regards,Patrick Rogers

10/10 Excelente

Janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The amenities, staff, and facility were excellent. The in-house bar and restaurant options are absolutely wonderful. Everyone very friiendly and accommodating. I especially enjoyed reading in the courtyard with the fountain and firepits. I was quite impressed.
Se hospedó 3 noches en octubre de 2023
Respuesta de Area General Manager, el 23 oct. 2023
Dear Janet, Thank you for the fantastic review of North Charleston Marriott! We are thrilled we exceeded your expectations for an awesome experience. We appreciate your compliments about our southern hospitality and how much you enjoyed our amenities, onsite dining options, and our property. We want every guest to have a relaxing and stress-free stay with us, and from your comments, it appears we succeeded. We hope to have the pleasure of welcoming you again very soon!Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room was nice and clean. The issue i had was the refrigerator wasn't working. Needless to say the over all experience was wonderful.
Se hospedó 1 noche en octubre de 2023
Respuesta de Area General Manager, el 24 oct. 2023
Dear Guest, Thank you for choosing North Charleson Marriott and for sharing your feedback. We are delighted to hear that you enjoyed our spotless accommodations. However, we sincerely apologize for the inconvenience you encountered with the room amenities. We strive to provide a comfortable and pleasant atmosphere to our guests, and we regret falling short of your expectations. Rest assured, we will address the issue with our maintenance team to enhance overall guest satisfaction. We appreciate your patience and look forward to welcoming you back in the future.Regards,Patrick RogersArea General Manager

10/10 Excelente

Naderiah

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I was surprised that a pricey hotel like this one didn’t have a microwave in the room. It was so inconvenient to go downtowns and wait in line to use the small one in the lobby. I will not be returning. This is ridiculous!
Se hospedó 2 noches en octubre de 2023
Respuesta de Area General Manager, el 16 oct. 2023
Dear Naderiah, We sincerely appreciate your high rating for North Charleston Marriott and hope that you had an overall pleasant stay with us. That said, we regret not meeting all of your expectations regarding in-room amenities and the wait times you experienced which led you to a less-than-favorable impression of our hotel. Thank you for your feedback as we are always looking for ways to improve. We hope you will visit us again in the future.Regards,Patrick RogersArea General Manager

10/10 Excelente

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 3 noches en octubre de 2023
Respuesta de Area General Manager, el 15 oct. 2023
Dear Janice, Thank you for taking the time to share your experience regarding your recent stay at North Charleston Marriott. We are delighted to know that your stay was nothing short of exceptional. We look forward to welcoming you back for another incredible visit.Regards,Patrick RogersArea General Manager

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Area General Manager, el 11 oct. 2023
Dear Emily, We are thrilled you had an excellent stay at North Charleston Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Regards,Patrick RogersArea General Manager

6/10 Aceptable

Russell

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I booked online due to the proximity of the hotel to a 2-day festival I was attending. Quite expensive. I had high expectations. Decor is modern and minimalist. Lots of poor function issues with the room. No drawers, sink doesn't drain. Form over function. Elevator on floor 6 malfunctioning for 2 days. Included breakfast was inedible. Also food safety issues. Coffee maker in room is pure garbage. No microwave.
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 13 oct. 2023
Dear Mr. Garrett, Thank you for the review of your stay with us. We truly regret that you felt we did not merit the rate you paid and apologize for the issues you had in your room. We will convey this to our team. We are also very sorry for the concern you had with our elevator and for your disappointment with the food we offer. We will discuss your comments with the appropriate individuals. Thank you again for your patience in these matters, and we hope you will give us another chance to regain your trust.Warmest Regards,Abner C. Withers, Jr.General Manager

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay and would come back! The staff was friendly and attentive. Having a noon check-out was top notch! Only thing I didn't love was the shower floor looked like it could use a deep, deep clean. We also wish the bathroom exhaust fan was bigger and switch activated because steam would accumulate quickly. The overall property looks dated on the outside, even though it has been painted. We heard that previously it was a part of another hotel chain so maybe that's why the look on the outside didn't feel like Marriott. However, the inside was updated and beautiful. Well-kept spaces.
Se hospedó 1 noche en octubre de 2023
Respuesta de Area General Manager, el 10 oct. 2023
Dear Emma, Thank you for taking the time to share your feedback following your recent stay at North Charleston Marriott. We are thrilled to hear that you enjoyed our state-of-the-art technology and southern hospitality. Your comments regarding the cleanliness are duly noted and will be shared with the housekeeping team. We appreciate your observations and look forward to welcoming you back in the future.Regards,Patrick RogersArea General Manager

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Area General Manager, el 10 oct. 2023
Dear Ron, Thank you for the perfect rating! We hope you enjoyed our convenient location and the southern hospitality. It was a pleasure to have you as our guest at the North Charleston Marriott, and we look forward to welcoming you back for another wonderful experience.Regards,Patrick RogersArea General Manager

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the the look of the place
Se hospedó 1 noche en septiembre de 2023
Respuesta de Area General Manager, el 17 sept. 2023
Dear Tony,Thank you for the kind review of North Charleston Marriott. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to Charleston.Regards,Patrick RogersArea General Manager

4/10 Malo

Mojibola

No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Area General Manager, el 10 sept. 2023
Dear Mojibola, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Regards,Patrick Rogers,Area General Manager

10/10 Excelente

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nicholas was great at check in! Not sure why I got a text four hours later telling me to come to the front desk since my room was ready??
Se hospedó 1 noche en septiembre de 2023
Respuesta de Area General Manager, el 7 sept. 2023
Dear Wendy, Thank you for choosing North Charleston Marriott and for your excellent rating. We are glad you had a great stay and that our front desk associate, Nicholas left a lasting impression on you. We will surely share your kind words with him. It was a pleasure hosting you, and we look forward to your next visit. Regards,Patrick Rogers,Area General Manager

4/10 Malo

Carmen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The first room was dirty, there was hair on my pillow. They switched us to the 8th floor. The room was decent, the bathroom wasn't clean in its entirety. There was someone else’s clothes under the sink and someone else’s eye lashes on the trash can. We asked housekeeping to clean the room after 3pm since we were leaving at that time and they never came back. Once we got back to the room we noticed that the room was still dirty, trash can full and no towels and wash cloths.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Area General Manager, el 6 sept. 2023
Dear Carmen, Thank you for being our guest and for the constructive feedback. We genuinely apologize for disappointing you and for the cleanliness issues you encountered in both the assigned accommodations. We are also deeply sorry that our housekeeping associates were not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction, and we have addressed this appropriately. We certainly understand the frustration you must have felt and are grateful for your patience. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Regards,Patrick RogersArea General Manager

10/10 Excelente

Megan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was recently renovated and was well appointed. Our interaction with the Front Desk Clerk was beyond professional!
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 5 sept. 2023
Dear Megan, We were delighted to read about your stay at our renovated and reimagined North Charleston Marriott, and we appreciate the excellent rating. It is also pleasing to know that you liked our front desk associates and found your accommodations comfortable. It was our pleasure having you as our guest, and we look forward to your next visit with us.Regards,Patrick RogersArea General Manager

6/10 Aceptable

Myra

No microwave in rooms, I was on the 8 floor and by the time I went downstairs to heat my food up then back up my food still wasn’t HOT. Paid over $300.00 and the room was small. Also, I was told several different check in procedures which lead to me driving all the way to Charleston and almost not being able to check in my room because I was misinformed about my check in.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 11 ago. 2023
Dear Myra, Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or misunderstanding regarding our check-in process and if our associates did not communicate this appropriately. We will address this matter with the respective team to ensure such situations are not repeated. We are also sorry you were disappointed by not having a microwave in the room. Your feedback will be shared with the appropriate individuals in our organization. We hope you will reconsider and stay with us again.Regards,Patrick RogersArea General Manager

10/10 Excelente

Leslie

Se hospedó 1 noche en agosto de 2023
Respuesta de Area General Manager, el 4 ago. 2023
Dear Leslie,Thank you for rating your experience at North Charleston Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Regards,Patrick RogersArea General Manager

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff is top-notch
We were here for a very quick overnight but I really want to give a shout-out to the staff. Everyone we encountered, from the gentleman who checked us in to our server in the restaurant, was so friendly and helpful. The hotel is very clean and comfortable and the restaurant in the lobby was great, but the staff really brought this from a 4-star experience to a 5-star one.
Se hospedó 1 noche en julio de 2023
Respuesta de Area General Manager, el 1 ago. 2023
Dear Nicole, Thank you for staying at the North Charleston Marriott and for your feedback. We are happy that you loved our well-maintained property and that you were able to enjoy a restful overnight stay. We are also delighted to know that you received outstanding service from everyone and that our associates far exceeded your expectations and took great care of you. They are all valuable members of our team, and they will much appreciate your kind words. We hope that you will consider us your home away from home and look forward to seeing you again.Regards,Patrick RogersArea General Manager

10/10 Excelente

shruti

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved this property, totally worth the price
Se hospedó 3 noches en julio de 2023
Respuesta de Area General Manager, el 9 jul. 2023
Dear Shruti, We are delighted to read about your stay at our renovated and "reimagined" North Charleston Marriott! We are pleased that you loved our new sleek décor and found your guest room luxurious and comfortable. It was our pleasure having you as our guest, and we look forward to your next visit with us!Regards,Patrick RogersArea General Manager