❌ Disappointing Stay—Severe Health Hazard & Abysmal Service
We checked into this condo for a short 4-day, 3-night getaway and were incredibly disappointed. Our first morning, we discovered black mold on the bedroom ceiling, and it was clear the unit had not been properly cleaned.
As someone with a diagnosis of asthma and reactive airway disease, sleeping in that environment caused an immediate flare-up. Thankfully, I had both of my inhalers with me, but I was forced to sit out on the balcony to get clean air for hours while a new unit was being arranged.
Beyond the health risk, the customer service from Elliott Realty was unacceptable. We had to wait an additional full day just to hear back from management concerning a partial refund. My husband had to make 7 separate phone calls just to get them to issue a meager, single-night refund. Between all of the packing, moving, and endless phone tag, we were left with only one single full day to actually enjoy our trip—all while I was left not feeling wonderful following the mold exposure.
I do not like to complain, but I would never want anyone else, especially someone with health vulnerabilities, to experience what we went through. I am extremely disappointed with Elliott Realty's total lack of quality control and lack of urgency. We will never stay at one of their properties again.