I been staying at Divi Village in Aruba almost every year since it opened in the 90s, so I am quite familiar with the rooms and property. Initially, this room was fantastic. It was spacious with a large kitchen that overlooked the dining and living area, which I loved because I cook a lot. The room was clean and featured two bathrooms, which was great. The balcony provided a beautiful view of the water and the golf course, with various bird species adding to the charm.
However, we quickly noticed that there was no hot water. I had read a review mentioning this issue, and unfortunately, it was true. The water wasn't even lukewarm, making it difficult for my 4-year-old to shower. Despite emailing Casiola, the company managing the room, they failed to fix the problem.
Things got worse during our second week. While we were out to dinner, the sink collapsed, leaving a mess of dishes all over the kitchen floor. Contacting Casiola was a nightmare; their customer service was virtually non-existent. The hotel staff came quickly but couldn't fix the issue that night. Casiola eventually sent someone to fix the sink and who informed us not to use the sink until further notice. This added more stress, as the kitchen was in disarray, and dirty water tracked throughout the house.
The next morning, nobody contacted us about the sink, forcing us to eat out for breakfast and lunch, which wasted the food I had bought. To make matters worse, the washing machine overflowed, flooding t