2/10
I have extensive pictures/emails regarding the status of the property. The spa did not work the entire 11 day stay. The theater chair back was missing, causing my son and daughter to injure themselves on the metal posts sticking out. Villatell offered to refund the pool heat (which did not work anyway). They offered compensation of one night, which was $500. I was denied a property move, even though i requested one, which would have addressed all issues. DO NOT STAY WITH VILLATELL. The company needs to be investigated for negligence.
Bob D.
Se hospedó 11 noches en noviembre de 2024