2/10 Terrible
Rob S.
3 sep. 2025
The property was very dirty upon arrival. It was like it was not used for a year and dust was all over the place. The bathrooms were not cleaned well and toilets were stained on seats with dried urine spots. The windows were all very dirty and couldnt see a good lake view and spider webs all over the place. We almost wanted to leave but we ended up cleaning the entire house ourselves. We did report this to management and Vacasa and they responded immediately and communicated well bit just gave empty promises. Yhey said they would take care of us. I just requested a discount or at least a refund of cleaning fee and it took over 3 weeks for them to finally respond with the answer of basically too bad. Very disappointing!
Rob S.
Se hospedó 6 noches en agosto de 2025