First, ratings reflect the unit and resort, not so much the property manager or the owner. I couldn't recommend staying at any of the golf villa/condos at Edgewater. These are older condos and not as nice for the price as what we are use to from Orlando or Smokey Mountain area.
The communication between the resort, property manager and owner is lacking. We had construction above us the entire time (8 nights), including both weekend days and starting earlier than 7am and going after 9 pm another night.
I've been a property manager and worked in local government with issues like noise. We understood work has to be done, but it was clearly outside the city code hours and the resorts on quiet hours.
Obviously there's no coordination between units like I've experienced at other resorts. This is likely because the resort was the property manager, instead of a 3rd party out of the area. I was told by the property management rep that they couldn't do anything and talk to the resort, which I had already attempted and did again. One conversation with a gate guard and I could tell he knew neither city noise code (as they should as the reference point for these complaints). One said the will allow workers to work weekends and other hours for emergencies. As I told him, it was clearly not an emergency, it was an update to the property. I could explain in more detail, but its clearly they were lackadaisical about these issues. Another reason I wouldn't rent from that side of the resort again.
Pay a couple thousand for a trip and take off 6 days of work off to relax and no one can help find relief? That's not a resort in my book. Horrible overall setup. I'd rent from the manager again, and the owner isn't doing anything wrong, but unfortumately my family will not stay at this unit or any other in golf side at Edgewater again.
*Sidenote, room for improvement in the communication process for the property manager. I had to go from a call, to a VM to texting someone. It'd be better just to cut to the chase and do text, as it felt like incessant hoops. They did answer though, regardless of the final resolution so I would not have issue with dealing with them again.