The condo itself was nice. My issue was entirely with how Haven Beach Rentals handled a problem.About an hour before arriving, after an 8-hour drive with our two young kids, Lisa called to say the washer and dryer weren't working. Had we known before leaving home, we could have booked somewhere else. At that point, we really had no choice but to continue.A replacement washer was delivered during our stay, but it couldn't be installed because the required part hadn't been ordered. We spent the entire vacation without laundry.What disappointed me most was Lisa's attitude. Whenever I explained how inconvenient this was, I felt dismissed instead of heard. There was very little empathy or apology. I eventually had to ask about compensation, and was told it would be worked out after the stay.After checkout, communication stopped.I was also surprised to read the response sent to VRBO. It says we were offered another condo, but we were only offered a refund after we were already an hour away. It also says we were offered another unit for laundry, but that wasn't mentioned until about two days before we left.Things break. I understand that. What matters is how guests are treated when they do. Unfortunately, that was the most disappointing part of our stay.