Overall, we love Long Beach Resort itself. This room, Tower II, room 904, not so much. When we arrived, close to midnight, our door facing cracked which had us questioning the security of the door while we slept. Not comfortable about our teenage daughter being in the room immediately to the right of the entrance, we kept a stool in front of the door and she slept with her bedroom door locked. However, we did text the 24 hour number and sent pictures to let them know about the facing and they submitted a work order. They were very responsive at that time and said someone would come to repair. The next day, I texted again asking for an eta on the repair. They told me they could not yet give me that information. Then, we went to breakfast and upon our return when we came back into the room, the facing came completely off and no longer were we able to lock the door. I called and spoke wirh someone who said they would complete a work order but again, could not give me an eta but would call me back. Did not receive a call back that day, granted it was a Saturday but at this point we could not leave our room because the door could not be locked at all. So, I visited the onsite association office in Tower I and they wree very responsive and sent their onsite maintenance to our room immediately to at least patch it enough to be able to lock our room. I didn’t hear back from Southern Vacation Rentals until Sunday afternoon at 12:57. Lots more to say but not enough characters left here