It was a challenge communicating with Southern Vacation Rentals since all communications is through individuals in Jamaica. They in turn text and email locals. I rented a condo in Panama City, FL. I only rented for two days but was thoroughly deceived by the pictures on the website. I hoped to suprise my wife on our anniversary. However, upon arriving, the front door was covered in dirt; front door frame was damaged as if some had tried to forcefully enter, rust in the freezer, stove dirty, kitchen flooring dirty and needed caulking around the base, couch and rocker in the living room area severely stained, white dinette set filthy, bathtub dirty, bathroom leaking and not draining, missing second parking pass, resort arm bands filthy as if they were from the previous renter, balcony overlooking the ocean filthy (balcony furniture and flooring need a thorough cleaning), and there is what appear to be mold on the balcony ceiling. I have been still fighting for them to return my money above the 1/3 of my original payment they are trying to settle with. All communication is going through Jamaica and the locals in Destin, FL refuse to call or email. I started my complaints within 10 minutes of arriving and have continued a week later. Very sad and poor customer appreciation and service.