4/10 Malo
Roger G.
13 may. 2024
Le gustó: Limpieza
Great Location, Unnecessary Issues
This unit is in a fantastic location. You're steps from the beach and easy walking distance from both Rosemary Beach & Alys. You cannot ask for a better spot.
Unfortunately the management company kind of ruins it. They send you documents to sign, lots of emails and texts, so you'd think they have it together, but not so much. The instructions they give for accessing the property are incorrect. It is in a gated community and the code they sent didn't work so we had to get a very pleasant security guard to let us into the community. Once you enter the house there is a list of items that should be present & a document showing the price for replacing the items should you lose them. Half the items were missing and the other half were mislabeled (the "pool" fob was actually for the community front gate! and the pool doesn't use a fob, it uses a code which wasn't provided). Most importantly the supposed parking pass was missing and we yet again had to beg the security guard for help. We had to spend time on hold with the management company about parking and all the missing items. When we were attempting to check-out the instructions provided weren't correct so we had to call and wait on hold for the management company again to provide proper instructions.
One of the downstairs patio doors wouldn't lock and all they would tell us "leave at your own risk". Fortunately they did fix it, but there was lots of unnecessary stress. I'd stay in the area again but with a different company.
Roger G.
Se hospedó 3 noches en mayo de 2024