One week before we arrived, I asked the management company if it was possible to move us down to a lower level floor, from our original unit in the floor #13th which had a ocean view that we paid extra for it ,the lady moved us to the first floor unit 101,she was very helpful and friendly all good there,until we arrive to our unit which was a complete mess,the unit was dirty, And was infected with roaches, we found mold in the faucet and shower heads,also the bathroom door paint in the master bedroom was peeling away and the walls from the master bedroom bathroom was unfinished painting, the kitchen dishes were all dirty. One of the bed sheet’s had a big hole in it, all the provided towels were all dirty and stained, it looked like the unit wasn’t even inspected before we arrived there. Even the living room tv was missing the power cord,I called and complained so the next day they sent the exterminator’s and a guy to fix the tv, even though the exterminator come there were still roaches everywhere. we had been told that the new unit had a street view and a lake view,which when we arrived there we didn’t have a none of that, what we had was a big 3 story parking lot wall and from the balcony we couldn’t even see the water show at all what we saw from the balcony was a piece of the lake and one of the dirty pools, we just got home with roaches in one of our bags and very dissatisfied I hope we can get some of our money back..