Upon check-in (7/3/23)we discovered a giant air mover/fan blowing up the carpet in the bedroom and a large wet spot. The fan had blown the carpet up and the tack strip entering the bedroom was exposed, leaving several staples up. We immediately reported this to Vacasa at 4:19. We received correspondence back and were told it was being escalated to the local team and we granted permission to access the condo. We did not have anyone come to look at the wet/damaged carpet or remove the fan.
We reached out again 7/4 and were asked to send photos and what happened and again explained it was reported at check-in.
Told AGAIN it would be shared with a local team and they would reach back out. They did not reach out, so we called and were given the same statement. My wife requested a return phone call but we were not contacted.
The carpet continued to become wetter and wetter, and smelled HORRIBLE but being 8.5 hours from home we had no choice but to stay.
For the price for a 2 night stay at this property and our first time booking at vacasa, we are VERY dissatisfied with our experience. Our children had a room that was absolutely disgusting, with soaking wet carpet, and a giant loud fan that disturbed our party for the duration of our stay. Our daughter ended up slipping prior to check out and fell.
The lack of action and/or communication regarding our issue, or the chance to be relocated to a property that was clean, is not acceptable.