We went down here for a baseball tournament so there were several other families staying at the same tower as us. Out of all of the families our room was the most clean, was the largest, well- prepped, best communication out of all of the Families on our team. There are a few things I would like to change, there needs to be more bath towels, maybe a barbecue pit or gas pit at the resort itself, people not throwing things from their balcony at us at the pool, and the pool passes to have some type of lanyard or wristband attached to it. We did lose AC in the whole west tower for three days but the communication was wonderful between my family and the property owner. The property patrol people were really strict at the pool. Our boys who are there for baseball coukd not throw soft balls inside the pool to each other, you cannot have a drink within 4 feet of the pool, and you had to have your card to get into the pool every single time. That was a little annoying. Kids just wanted to be kids and even if we had to go to the restroom right outside of the gate we needed our car to get right back in . The TV in the master bedroom had some issues as far as picture quality. But overall, we were very pleased with our stay and the communication between us and the property owner. The condo was very clean and spacious.