Hi Keyon,Thank you for bringing the issue regarding the double charge to our attention. We apologize for any inconvenience or confusion this may have caused you.To assist you further, we kindly request that you provide us with additional information regarding your reservation, such as the reservation dates and the name on the reservation. This will enable us to investigate the matter thoroughly and take appropriate action to resolve it.Once we have received the necessary details, we will promptly look into the matter and work towards resolving the double charge situation. Our goal is to ensure that you are appropriately reimbursed for any overcharges and that the issue is rectified to your satisfaction.We value your patronage and appreciate your understanding as we work diligently to address this matter. If you have any other questions or concerns, please feel free to reach out to us directly. We are committed to resolving this issue and ensuring your continued satisfaction as our guest.

Hello Juliann,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take our guests' comfort and satisfaction seriously and we regret that we fell short of your expectations. We appreciate your input and will address your concerns internally to ensure a better experience for future guests. We encourage you to reach out to our management team directly to further discuss your concerns.

Hi Christine,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered, especially the inconvenience with the deposit and the unsatisfactory state of your room.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Hi Terri, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Dear Valued Guest, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us.We regret to know that the rooms were not much to your liking and that the service of the staff was not very satisfactory.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

Hi Yashira,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hi Robert,Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you will return and allow us to provide you with a far superior experience.

Hi Scott, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hi Valued Guest, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hi Roger, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Dear Ron, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that the hotel was able to provide you with what you needed.Thank you for your feedback on the look of the hotel. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

Dear Dale, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.Thank you for your suggestion. We agree that coffee and tea would be a great addition to our service. We will pass on this suggestion to the management. Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

Dear Shawn, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

Dear Elwood, We appreciate you taking the time to provide your feedback.We regret to hear that during your most recent visit, you were not completely satisfied with us. We would like to apologize for the condition of the room. Our team strives to provide the highest level of cleanliness and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address this issue that has led to your negative experience.We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Dear Jon, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

Dear Gauge, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

Hello lisa,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

Dear Vincent, We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent stay with us. It is our priority to provide a comfortable and enjoyable experience for all our guests, and we understand that we fell short of your expectations in several areas. Thank you for your feedback on the bedding and toiletries as well as the room not having enough lighting.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

Hello tyisha,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello Heather,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

Dear Raymond, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

Dear Jay, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience this may have caused you. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.I sincerely hope you would return and allow us to provide you with a far superior experience.

Dear Christina, We appreciate you taking the time to provide your thoughts.We apologize for the state of your room during your stay. You expected better and we should have provided better. Thank you for taking the time to write a review. We will use your feedback to help us improve our standards for future guests.I sincerely hope you would return and allow us to provide you with a far superior experience.

Dear Doug, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We strive to provide each client with a comfortable and accommodating experience, and we are happy to learn that we have achieved this goal. We are delighted that you enjoyed most of your stay. Thank you for your input on what the property needs to be better. Your feedback is very important as it will assist us in addressing our weaknesses as we strive to improve the guest experience at our hotel.Thank you for sharing your thoughts, and we hope to see you again soon!

Dear Susan, Thank you very much for taking the time to write a review and tell us about your stay at our hotel.We are delighted to hear that you loved the majority of your time. Your opinion will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

Dear Michael, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the presence of beg bugs. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Hello gary,Thank you for sharing your experience. We truly appreciate the insight regarding our renovation. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

Hello Elizabeth,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

Hi Chris,We value your rating and feedback. We are pleased to hear you liked the location. We're constantly working to enhance our services, amenities, and accommodations, and we hope you'll return to enjoy a much more enjoyable stay!

Hello Donald, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

Hi Bernie,We appreciate your review and we would like to apologize for the experience you had. Your feedback has been shared with our management and housekeeping team for review and necessary action and improvement to our operations. We hope you'll consider staying with us again so we can provide an even greater experience on your next visit.

Hello james, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

Hi Bradley,Thank you for your rating! We'd love to hear about your experience so we can provide an even better service next time. If you have comments or recommendations, please free to contact us.

Hi Kenneth, We appreciate you taking the time to leave a review, and we sincerely apologize for the treatment you received from our hotel staff. Our top priority has always been to provide an exceptional guest experience and your feedback is extremely important to us. This is certainly not taken lightly and has been shared with the management and housekeeping team for review. We hope that we can have another chance to have you as this was not the experience we wanted you to have.

Hi Amanda, Thank you for taking the time to rate your stay and we would love to hear more about your experience so that we can use your valuable feedback to make the next time even better. If you have more comments or suggestions, please feel free to contact us directly.

Hello Elizabeth, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

Hi Whitney, We appreciate that this was brought to our attention. We want to assure you and other guests that we follow strict guidelines and that cleanliness is extremely important to us. Such issues or concerns are immediately addressed with management and professionals for a thorough inspection. We will work diligently to ensure that the issue is resolved as soon as possible. We hope to earn your trust and business again in the future as this was not the experience we wanted you to have.

Hi Jennifer, Thank you for taking the time to give us the highest rating possible- It is much appreciated. We take pride in knowing our guests are happy with their experience with us. We hope to have you here with us again for another memorable stay!

Hello Christopher, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

Hello Chuck and Pat,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hi guest, Our goal is to provide fresh, clean and high-quality rooms for all our guests. We apologize for any inconvenience that you had during your stay and we hope that we will be able to be given another chance to have you and redeem ourselves and show you a far better experience than your first stay.

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hello Ward,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

Hello ed, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

Dear Guest,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

Hello Jessica, Thank you for bringing our attention to a possible unwelcomed pest in your room, I assure you we have regularly scheduled pest control treatments and will investigate and treat promptly if anything is found. If you would like to discuss this further, please reach out to us. We strive to provide a great experience for every guest and hope to have a chance to serve you again.

Dear Guest, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Please do consider us again on your next visit to the area.

Hello Matthew, Thank you so much for the incredible rating. We look forward to your next visit!

Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.