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Opiniones de Red Roof Inn Philadelphia - Oxford Valley

2 out of 5
Red Roof Inn Philadelphia - Oxford Valley
3100 Cabot Boulevard West, Langhorne, PA

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 202 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 296 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 178 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 125 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 199 de 1000 opiniones" "

6.8/10

Limpieza

7.0/10

Servicio y personal

6.0/10

Servicios

6.4/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Evelyn

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Recordo Rediresponse Specialist, el 6 sept. 2023
Hello Evelyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Bueno

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👌
Se hospedó 1 noche en agosto de 2023
Respuesta de Oshane RediResponse Specialist , el 6 ago. 2023
Hello Evelyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Oswin

Se hospedó 4 noches en julio de 2023

8/10 Bueno

Yamid Alexander

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2023
Respuesta de Xao RediResponse Specialis, el 28 abr. 2023
Thank you for sharing your 4/5 rating with us, Yamid. Our staff at the Red Roof Inn Philadelphia - Oxford Valley was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively, XaoRediResponse Specialist

2/10 Terrible

marvin

No le gustó: Limpieza y servicio y personal
No tenía una reverberación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Gabrielle RediResponse Specialist, el 29 nov. 2022
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Red Roof Inn Philadelphia - Oxford Valley, Marvin. Nos esforzamos por brindar a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntaje de 1/5. Para comprender qué provocó su puntaje de 1/5, considere agregar comentarios adicionales a su revisión en el futuro, para informarnos qué estamos haciendo bien y dónde podemos mejorar. Sus comentarios son fundamentales ya que nos esforzamos por brindar una estadía limpia, cómoda y basada en el valor a todos los huéspedes. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.¡Gracias nuevamente y sería un placer que se quede con nosotros nuevamente en el futuro para mostrarle nuestros avances positivos para mejorar su experiencia con nosotros!Sinceramente,

4/10 Malo

vITALINA

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Gabrielle RediResponse Specialist, el 15 nov. 2022
Thank you for taking a moment to leave a review following your recent stay at Red Roof Inn Philadelphia - Oxford Valley, Vitalina. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In order to understand what prompted your 4/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us!Sincerely,

6/10 Aceptable

Stefanie

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
La habitacion olia a cigarrillos, el seguro de la puerta estaba roto y me daba inseguridad dormir asi.
Respuesta de Devorine - Rediresponse Specialist, el 8 nov. 2022
Thank you for your review, Stefanie. We sincerely apologize that your experience did not meet your expectations due to the situation you described. On your next stay should you have any concerns please don't hesitate to reach out to the front desk in an effort to have them addressed in real time. We will take your comments into consideration as it will help us to improve the quality of our guest experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,

6/10 Aceptable

Jose

El aire acondicionado era muy ruidoso
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Anila

Viaje en pareja
The hotel had cockroaches and the hallway was noisy with people screaming in the middle of the night. There was a strong smell of weed throughout and the sheets didn't smell fresh, as if they hadn't been changed since the previous guest. I will never stay at that hotel again.
Se hospedó 1 noche en abril de 2024
Respuesta de Carla RediResponse Specialist, el 23 abr. 2024
Dear Anila, We are sorry to hear your recent experience at the Red Roof Inn Philadelphia - Oxford Valley fell far below your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Matt

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel over book and only had one room for our crew. Very disappointing after working all day.
Se hospedó 1 noche en abril de 2024
Respuesta de OnielRediresponse Specialist, el 8 abr. 2024
Hi Matt,Thank you for taking the time to write a review of your stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for the inconvenience. Thank you for sharing your issue and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Racheal

Viaje con mascota
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was super dirty, people live there, they have outdoor cats they feed. They smoke in the rooms, right outside the doors. My room was awful, it smelled so sooooooo bad! Bathroom was filthy.
Se hospedó 2 noches en marzo de 2024
Respuesta de Adraine Rediresponse Specialist, el 9 mar. 2024
Dear Racheal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely apologize for any inconvenience apologize for the lack of cleanliness of the room, the bathroom and the other concerns you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Mario

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
These accommodations are best used by the hour or as a homeless shelter. Hospitality is clearly not part of the vocabulary at this establishment. When contacting the front desk about the TV not working, the receptionist was accusatory, noting that I had already checked in a couple of hours ago. Perhaps she expects their guests to be ready to leave by then? I recommend you spend the $10 extra and stay next door, I wish I had.
Se hospedó 1 noche en febrero de 2024
Respuesta de Tianna RediResponse Specialist, el 23 feb. 2024
Dear Mario, Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Oxford Valley. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

Jordyn

Se hospedó 1 noche en febrero de 2024
Respuesta de Dannielle Rediresponse Specialist, el 22 mar. 2024
Hello Jordyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Michelle

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't even check in. Nasty dirty and disgusting
Se hospedó 1 noche en febrero de 2024
Respuesta de Dannielle Rediresponse Specialist, el 12 feb. 2024
Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excelente

Anne

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 28 ene. 2024
Dear Anne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Bueno

Dwight

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 24 ene. 2024
Dear Dwight, We at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excelente

Ricard, Morrisville

Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Gabrielle RediResponse Specialist, el 10 ene. 2024
Thank you for taking a moment to leave a review, Ricard. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Bueno

Skylar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outdated but nice
Worth the price they charge for sure some peeling paint and outdated areas in the room but nothing major. Staff was friendly other people were loud obviously no control over that tho
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 27 dic. 2023
Dear Skylar,Thank you for the feedback following your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. You highlighted our staff was friendly and the rate was worth it. However, there was some peeling paint and outdated areas in the room and some noisy guests. Nevertheless, we appreciated your 8/10 scoring. Know that we value you as our guest and your business with us here at Red Roof.Thank you again feedback.Sincerely,Red Roof Management

8/10 Bueno

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 16 dic. 2023
Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Ricard, Morrisville

Se hospedó 1 noche en diciembre de 2023
Respuesta de Antnio,RediResponse Specialist, el 10 dic. 2023
Hello Ricard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excelente

Nicole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Affordable prices and convenient location to everything in the area.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 29 nov. 2023
Thank you for taking the time to write about experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. Nicole, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our affordable prices and convenient location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nicole, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

Yasman

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will be back in the future
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 19 nov. 2023
Dear Yasman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. You indicated that you will be returning to our hotel prompting your 5/5 rating.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Aceptable

Florin

Se hospedó 3 noches en noviembre de 2023
Respuesta de Sharma RediResponse Specialist, el 5 dic. 2023
Hello Florin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Aceptable

Judith

Le gustó: Servicio y personal
We stayed last night and it was ok. The room was clean. It had a microwave, refrigerator and coffee maker. Sheets and towels were clean. They should of replaced the curtains when they remodeled, they make the room smell like smoke.
Respuesta de Gabrielle RediResponse Specialist, el 8 nov. 2023
Thank you for taking a moment to leave a review, Judith. The staff and I at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY appreciate your 3/5 score following your stay. I am happy that our clean room, amenities and the other highlights mentioned pleased you. However, you stated that the smell of smoke, the need for new curtains and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Charles

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Filth and bedbugs
Well when we went to the back of the hotel to go into our room. There was a man spray painting pictures . Then we go up the stairs to our room. Go in and check the bedding. It was absolutely disgustingly filthy with yellow urine stains . Then we pulled the sheets off to check the mattress to find bedbugs. We immediately left and went down to report it and get a refund.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kamaria Red Roof Management RediResponse Special, el 31 oct. 2023
Dear Charles,I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Aceptable

Janet

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Gabrielle RediResponse Specialist, el 28 oct. 2023
Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Travis

Se hospedó 1 noche en octubre de 2023
Respuesta de Sharma RediResponse Specialist, el 13 nov. 2023
Hello Travis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Aceptable

Russell

Se hospedó 1 noche en octubre de 2023
Respuesta de Gabrielle RediResponse Specialist, el 3 nov. 2023
Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a trip to see a good friend. The house el was clean and in a quiet area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Devorine Red Roof Management, el 19 oct. 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley, Sharon. Red Roof sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding cleanliness and our quietness. We hope to continue to provide great experiences for you. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Mikel, Johnson City

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Very disappointed!
Se hospedó 1 noche en octubre de 2023
Respuesta de Devorine Red Roof Management, el 16 oct. 2023
Thank you for your review, Mikel. I sincerely apologize that your stay didn't meet your expectations. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Mauro

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 8 oct. 2023
Hello Mauro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Angelo

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

James

Se hospedó 1 noche en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 27 sept. 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Thanks
Se hospedó 2 noches en septiembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 27 sept. 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Aceptable

Debbie

Viaje familiar
No le gustó: Limpieza y servicios
Our room was not the cleanest. Bath towels were very thin. No hand towels. Only 3 pillows were on the king size bed and were super thin! I would not go back.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Oshane RediResponse Specialist , el 23 sept. 2023
Dear Debbie, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Aceptable

Amicar

Se hospedó 1 noche en septiembre de 2023
Respuesta de Olivia RediResponse Specialist, el 20 sept. 2023
Hello Amicar, The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do Not Stay Here
It was an awful property. I was unable to get moved to another room (because of my schedule) and was not given any refund. The entire property smelled of stale smoke (lobby and room), it was also dirty. Afraid to step on the floor, and awful to get into the bed.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kamaria Red Roof Management RediResponse Special, el 19 sept. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. However, as it pertains to the refund, please contact the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Malo

Colleen, Farmingdale

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I got stuck in PA and needed a 1 night stay. Upon arrival little children (under 10) were running around parking lot, through cars in the dark (8pm) no parent in sight. After visiting the unfriendly desk clerk that was wearing fuzzy slippers, l exited with a man in a silver car following me almost hanging out his window and mumbling something. I walked slow as to not let him see where I was going - more afraid for the children in the parking lot, I made sure he exited the lot. I was terrified to take the elevator at this point. There was an older woman in a nightgown smoking in the 2nd staircase, each of the landings was filthy! When I reached my room the smell of stale cigarettes was just horrible! Good thing the double lock worked. The first thing I did was check for bed bugs, thank God THAT wasn't a thing! I checked around for other critters, the room was old, musty and not very clean, I told myself...just 8 hours and a shower. I looked up and the fire detector had been pulled off the ceiling and the wires were just hanging out and painted over, so this was not new. I turned off the AC because it got very cold, then dogs in an adjacent room started barking and this kids still running around until about 11pm, I had to turn the AC back on just to drown out the noise and the cigarette smell got way worse. Leaving the TV on and the bathroom light I was finally able to have a terrible few hours of sleep. I wonder if the next screen will let me post photos? Buyer beware.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kamaria Red Roof Management RediResponse Special, el 19 sept. 2023
Dear Colleen,Thank you for taking the time to tell us about your experience at the PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Darren

Se hospedó 1 noche en septiembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 17 sept. 2023
Dear Darren, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rate per night was good, room was clean , staff was responsive to my requests .
Se hospedó 10 noches en septiembre de 2023
Respuesta de Olivia RediResponse Specialist, el 16 sept. 2023
Thank you for your kind words, Paul. I am glad to know that you were pleased with your most recent stay at the Red Roof Inn Philadelphia - Oxford Valley. I am thrilled you found our price to be affordable, your room was and our responsive staff was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Vince

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It was dirty filthy, don’t think I would stay here… seemed like lots of people maybe lived in the hotel rooms… lots of smoking, and trashy transient people around. The bed very uncomfortable, smelled of mold, desperate need of a remodel or demolition.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chirell Rediresponse Specialist, el 12 sept. 2023
Dear Vince,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean, remodeling, uncomfortable bed and the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Malo

Justin

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible. Flat out horrible. Smell Cleaniness and staff were very rude except one person
Se hospedó 2 noches en septiembre de 2023
Respuesta de Chirell Rediresponse Specialist, el 10 sept. 2023
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding rude staff, lack of cleanliness and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 Malo

Shannon

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 6 sept. 2023
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Michael

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
AC was full of mold, brownish/red stain on wall looked like dried blood, no toilet paper, and mold in tub, and floors didn't look like they were cleaned in a very long time. Stayed in room for about 15 mins just enough time to find a better place to stay at.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Recordo Rediresponse Specialist , el 5 sept. 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated poor housekeeping and possible mold. Please accept our most sincere apologies for the highlighted encounter. Please know that this is not a level of service that we accept and will be taken into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

8/10 Bueno

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Closr, convenient, affordable BUT STRONG odor of cihadette in a nin0smoking area!
Se hospedó 1 noche en agosto de 2023
Respuesta de Chirell Rediresponse Specialist, el 2 sept. 2023
Dear William,Thank you for providing us with details about your stay at the Red Roof Inn Philadelphia - Oxford Valley. I’m thrilled to read your kind words about our convenient location and affordable rates. Please accept our most sincere apologies for the concerns you described regarding the odor of the room. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

4/10 Malo

Konstantin, Newtown

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dirty.. everything from bed sheets to towels.
Se hospedó 2 noches en agosto de 2023
Respuesta de Kamaria RediResponse Specialist, el 7 sept. 2023
Dear Konstantin,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist