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Opiniones de Comfort Inn & Suites Phoenix North / Deer Valley

2.5 out of 5
Comfort Inn & Suites Phoenix North / Deer Valley
17017 N Black Canyon Hwy, Phoenix, AZ

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 335 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 308 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 161 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 113 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 84 de 1001 opiniones" "

7.4/10

Limpieza

8.4/10

Servicio y personal

7.0/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

SERGIO

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
"The building might be old; that wouldn't be the problem. The issue is the neglect and lack of maintenance. Sofas and carpets are terribly dirty, and the elevator is poorly maintained. I had to end my stay earlier than planned."
Se hospedó 3 noches en enero de 2024
Respuesta de Nick, el 23 ene. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

8/10 Bueno

Guadalupe Irene

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Práctico!
hotel práctico, hay tiendas cerca, cuenta con desayuno, el cual puede mejorar 😬
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick, el 8 ene. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

10/10 Excelente

efrain

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nick, el 5 ene. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

10/10 Excelente

Lilia Veronica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendado
Buena ubicación, habitación moderna con refrigerador, horno micro, camas cómodas, limpio, el desayuno si satisface huevo, salchichas, cereales, pan, frutas, yogurt.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick, el 5 ene. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

8/10 Bueno

Veronica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien , pero no limpiaron el cuarto. Cuando llegue por la noche estaba todo sin hacer
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nick, el 5 ene. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

10/10 Excelente

Elisa

Viaje de negocios, Viaje en pareja
Muy buen hotel excelente servicio 👍
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nick, el 5 dic. 2023
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

6/10 Aceptable

Guillermo, Monterrey

No le gustó: Limpieza y condiciones de la propiedad
Instalaciones muy viejas, no concuerdan las fotografías
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nick, el 1 dic. 2023
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

4/10 Malo

Leonardo

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
HUELE MAL, HUELE A HUMEDAD, UN DIA NO HICERON EL SERVICIO DE LIMPIEZA
Se hospedó 3 noches en septiembre de 2023
Respuesta de Nick, el 3 oct. 2023
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

10/10 Excelente

ROCIO GUADALUPE

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bueno en general y nada ruidoso
El hotel en general está bien.. le falta limpieza porque en algunas áreas había cabellos las instalaciones están lo suficientemente bien como para descansar. Le falta limpieza a las alfombras tantondel cuarto como pasillos. Para nada ruidoso descansamos muy bien. Rrspectal desayuno lo clásico waffles yogurt bagels cereales café jugo y caliente nos tocó papas hasbrown y huevo revuelto. Si volvería sin duda. Personal muy amable. Afuera hay dos lugares para comer un chipotle y el otro no recuerdo.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nick, el 11 sept. 2023
Thank you for taking the time to do an online review of our property. We always enjoy hearing guests enjoy their stay. We hope to see you again in the future.

2/10 Terrible

Luis Castaneda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No good
Se hospedó 2 noches en agosto de 2023
Respuesta de Nick, el 17 ago. 2023
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations.

10/10 Excelente

LUIS MANUEL CONTRERAS

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fue agradable pasar la noche ahí
Se hospedó 1 noche en julio de 2023
Respuesta de Nick, el 13 jul. 2023
Thank you for taking the time to do an online review of our property. Always happy to hear guests enjoying their stay. We hope to see you again in the future.

8/10 Bueno

RAUL

Le gustó: Limpieza y servicio y personal
The price is too high for what is offered. The AC/Heating was not working properly. Was too late to call maintenance. Moreover, they obligate you to use under 68 degrees. Honestly, do not worth to pay 100 per one night. Breakfast also very limited. The room was clean, but limited for amities. Other hotels, superior categories, for less price offer much more things. Even some 2 stars hotels or motels offer more amities.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nick, el 5 jun. 2023
Thank you for taking the time to do an online review of our property. I have shared your comments with the staff so we can take care of any issues that occurred during your stay. We hope to see you again in the future.

10/10 Excelente

Jaime

Se hospedó 4 noches en abril de 2023
Respuesta de Nick, el 10 may. 2023
Thank you for taking the time to do an online review of our property. Glad to hear you enjoyed your stay. We hope to have you as a guest again in the future.

10/10 Excelente

Edgar a

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Nick, el 19 nov. 2022
Thank you for taking the time to do an online review of our property. Glad you enjoyed your stay.We hope to see you again!

10/10 Excelente

Aurelio Gerardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2022
Respuesta de Nick, el 31 mar. 2023
Thank you for staying with us. We hope you will stay with us again on your next trip to Phoenix

10/10 Excelente

Rogelio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La limpeza y orden en todo
Se hospedó 2 noches en agosto de 2022
Respuesta de Nick Wallace , el 31 ago. 2022
Thank you for doing an online review of our property. Happy to hear you enjoyed your stay.We hope to see you again.

8/10 Bueno

Yolanda

Se hospedó 1 noche en junio de 2022
Respuesta de Dp, el 27 jun. 2022
Thank you for staying with us. Hope you will stay with us again.

10/10 Excelente

Karla

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de dp, el 29 abr. 2022
It looks like you enjoyed your stay. We hope you will stay with us again on your next trip to Phoenix.

6/10 Aceptable

nadia s

Viaje familiar
No le gustó: Limpieza
No hay protocolo contra COVID
El personal no portaba cubrebocas y te hacía sentir inseguro.
Se hospedó 2 noches en marzo de 2021
Respuesta de dp, el 1 abr. 2021
Thanks for staying with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
AGRADABLE
Se hospedó 1 noche en octubre de 2018
Respuesta de Fairfield Inn & Suites , el 5 nov. 2018
Thank you for taking the time to do a review of our property. Happy to hear you enjoyed your stay!

6/10 Aceptable

LC, Juarez

No le gustó: Condiciones de la propiedad
Hotel viejo
Hotel básico, remodelado pero se nota lo viejo en las instalaciones, solo estuve 3 noches, las camas son bastante cómodas, un dia no nos asearon la habitacion, supongo porque salimos bastante tarde
Se hospedó 3 noches en julio de 2018
Respuesta de dave, el 22 jul. 2018
Thank you for your feedback.

4/10 Malo

Diana

No le gustó: Limpieza y condiciones de la propiedad
I like that this hotel is right off the freeway. I didn’t like that the hotel was raggedy. Example, there was a hole in the bathroom door and the bathroom paint seems to be unfinished etc etc. This was my last time staying at a Comfort Inn.
Se hospedó 1 noche en mayo de 2024
Respuesta de Nick, el 21 may. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Bueno

Basilio

Small parking lot
Se hospedó 1 noche en mayo de 2024
Respuesta de Nick, el 9 may. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 Excelente

Robert

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Dirty and in need of repair
Se hospedó 1 noche en mayo de 2024
Respuesta de Nick, el 9 may. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for a better stay.

2/10 Terrible

Matt

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The only plusses about our stay was that the staff was pleasant and the room was quiet. This property needs a major upgrade, maintenance and housekeeping help. I would not stay here again, would not recommend it to family or friends and wish we could either get our money back or I had spent more to stay elsewhere.
Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 4 may. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

6/10 Aceptable

Kailie

Le gustó: Servicio y personal
No le gustó: Limpieza
The first night we were there, they had a leak. There were puddles in our room, they did give us a new room. A refund for the one night would have been better.
Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 2 may. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was convenient to I-17
Se hospedó 5 noches en abril de 2024
Respuesta de Nick, el 2 may. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

6/10 Aceptable

Tamara

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I stay here often and have had a great experience any other time. However this time the staff was rude and rolling her eyes every time she had to deal with me. My room card kept needing to be reactivated as well.
Se hospedó 2 noches en abril de 2024
Respuesta de Nick, el 2 may. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. I apologize for the staff member being rude. I will address this directly. We hope to see you again in the future for another stay.

8/10 Bueno

Laurent

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Nick, el 2 may. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was skeptical at first reading the other comments but stuck with it and it wasn’t bad. It’s a 3-star hotel and that’s it. I do feel it’s overpriced but that’s literally everything right now. Have I gotten a better value staying at the Drury Inn or even Holiday Inn Express? Absolutely. But the room was [mostly] clean. Nothing that was a complete deal killer. A little outdated with the furniture and I was worried the shower/bath faucets were going to break from the wall but that was about it. Would I stay here again? If I had to sure but not my immediate go-to. Other than that it was ok.
Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 23 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Bueno

Laurel

Se hospedó 1 noche en abril de 2024
Respuesta de Nick, el 23 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Bueno

David

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 23 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

10/10 Excelente

Darlene

Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 23 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 Terrible

Janusz, West Hills

Viaje en grupo
No le gustó: Servicio y personal y servicios
The TV didn't work and we stayed for 2 days. We were told by Kylie somebody would come up and fix it they did not. After I checked out I asked if I could use the restroom they said no sorry restrooms are only for patrons of the hotel. I had to drive to a gas station to use the restroom.
Se hospedó 2 noches en abril de 2024
Respuesta de Nick, el 29 abr. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again in the future for a better stay.

8/10 Bueno

Danytza

Le gustó: Servicio y personal
Good customer service. Bad area. Too many homeless people walking around
Se hospedó 2 noches en abril de 2024
Respuesta de Nick, el 16 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

2/10 Terrible

Timothy

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Mold in my shower and the shower curtain was falling down from the walls so the floor was always wet
Se hospedó 3 noches en abril de 2024
Respuesta de Nick, el 5 abr. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. I have shared your comments with the staff so we can improve where we have failed you. We hope to see you again for another stay.

2/10 Terrible

Khoi

No le gustó: Limpieza y condiciones de la propiedad
Very rundown property that needs urgent remodeling
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 4 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 Bueno

Niraj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good room, clean beds. Bathroom can use an upgrade. Safe parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Nick, el 4 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

6/10 Aceptable

Amlan, Scotch Plains

Viaje familiar
Le gustó: Servicio y personal
Alright
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 4 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again for another stay.

8/10 Bueno

Kevin

Viaje en pareja
Was close to Costco and restaurants
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 1 abr. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback. We hope to see you again in the future for another stay.

8/10 Bueno

Cathy

Viaje familiar
Le gustó: Limpieza y servicios
I always stay at this property because of the proximity to everything. It's actually a nice place. It does have a homeless population in the surrounding areas, but they keep away from the visitors and the property. Most staff is nice, but the desk staff can be pushy. I was lied twice on this visit about a maintenance issue. There was a leak coming from the vent in the bathroom. Maintenance never came to look at it. I think it was coming from the toilet above me. After I complained the second time, I was given a room change. A Cleaning and Breakfast
Se hospedó 3 noches en marzo de 2024
Respuesta de Nick, el 27 mar. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 Bueno

Ricky, Kamiah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed there last year. Seemed a bit less maintained than before. Seen several homeless sleeping on sidewalk across parking lot at empty businesses. That building was not empty last year. Made ya be more aware at night when coming in but still felt relatively safe.
Se hospedó 4 noches en marzo de 2024
Respuesta de Nick, el 27 mar. 2024
Thank you for taking the time to do an online review of our property. We appreciate any and all feedback so we can improve on our day to to day. We hope to see you again in the future for another stay.

8/10 Bueno

Janet

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
Older property, good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 21 mar. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

8/10 Bueno

Toma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Room was clean and had plenty of space. Handicap bars in restroom were well placed and much appreciated. The breakfast was very bland and did not meet the standards I have experienced at other choice hotel locations.
Se hospedó 4 noches en marzo de 2024
Respuesta de Nick, el 21 mar. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again in the future for another stay.

4/10 Malo

mayette, tampa

No le gustó: Limpieza y condiciones de la propiedad
There was mold in the shower.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 14 mar. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. Your comments have been shared with the staff so we can improve where we have failed you. We hope to see you again for a better stay.

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The
Se hospedó 5 noches en marzo de 2024
Respuesta de Nick, el 13 mar. 2024
Thank you for taking the time to do an online review of our property. We hope to see you again for another stay.

6/10 Aceptable

Ryan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
We had issues with our phone, refrigerator, and shower. Hotel was full so we couldn’t move rooms, but Kylie at the front desk was great.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nick, el 13 mar. 2024
Thank you for taking the time to do an online review of our property. I have shared your comments with the staff. We hope to see you again in the future for a better stay.

4/10 Malo

Keith

No le gustó: Servicio y personal y servicios
Our room was on the ground floor right a cross from the guest washer and dryer. On numerous occasions you could here people talking outside our room. The last night of our stay there were people do laundry from 11pm to 2am, with the washer making all kinds of noise at 11:30pm. That and us having to get up at 3:30am to leave for the airport at 5am. The breakfast area was constantly out items. The first day of our stay they have Danish and apple juice, then no more the rest of our week long stay. Most days there were no sausages in the trays. Will not be staying in a Comforts suites hotel for a long time now. .
Se hospedó 7 noches en febrero de 2024
Respuesta de Nick, el 7 mar. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

4/10 Malo

Thomas

Viaje familiar
No le gustó: Limpieza
The TV never worked. We called the front desk and were told they were updating it, but it never did work. The breakfast never had any fruit and the lotion was never refilled.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nick, el 7 mar. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I would like to apologize for failing to exceed your expectations. We hope to see you again for a better stay.

2/10 Terrible

Dale

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms are in very bad condition. Very small elevator.
Se hospedó 6 noches en febrero de 2024
Respuesta de Nick, el 5 mar. 2024
Thank you for taking the time to do an online review of our property. On behalf of the entire staff I do apologize for failing to exceed your expectations. We hope to see you again for a better stay.