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Opiniones de Red Roof Inn Phoenix - Midtown

2 out of 5
Red Roof Inn Phoenix - Midtown
4130 N Black Canyon Hwy, Phoenix, AZ

Opiniones

5.2
Puntuación de 10, es decir, Excelente. Basada en 191 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 135 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 123 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 115 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 437 de 1001 opiniones" "

5.4/10

Limpieza

6.0/10

Servicio y personal

4.8/10

Servicios

5.0/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Rene

Viaje en pareja
No le gustó: Condiciones de la propiedad
Estaba muy sucia la habitación , tenía cabellos, las camas estaban sucias, olía muy mal.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 21 dic. 2023
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. This doesn't meet our standards, and we sincerely apologize for the cleanliness issues you encountered in your room. We take your feedback seriously and will address these concerns immediately with our housekeeping team to ensure such lapses do not happen again. Please allow us the opportunity to make this right for you. We'd appreciate another chance to provide you with the exceptional and comfortable stay you deserve.

8/10 Bueno

Yasmani

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 28 dic. 2023
Hi Yasmani,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

2/10 Terrible

Sol

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 30 oct. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excelente

JOSE LUIS GARCIA

Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 17 abr. 2023
Hi Jose,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

2/10 Terrible

rafael

Viaje en grupo, Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
el techo tenia una rajadura se 36 in., habían cucarachas, mal olor, no agua caliente en el sink, faltaban focos las llaves teníamos que programarlas todos los días el portón costaba accionarlo teníamos que sonar el claxon para que abrieran, etc,
Se hospedó 3 noches en marzo de 2023
Respuesta de Sophia CSR, el 23 mar. 2023
Hi Rafael,Thank you for sharing your review. We apologize for the inconvenience faced by you and, we regret that you had an unpleasant experience. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.

8/10 Bueno

Eva, Hermosillo

Viaje familiar
Le gustó: Servicio y personal y servicios
Thanks for all
Se hospedó 2 noches en marzo de 2023
Respuesta de Sophia CSR, el 18 mar. 2023
Hi Eva,Many thanks for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
NO RESERVEN AQUÍ
Era habitación para no fumadores y parecía cuarto de tabaco, las sábanas en muy mal estado, optamos por comprar un juego de sábanas antes de acostarnos del pésimo aspecto que tenían.
Se hospedó 2 noches en marzo de 2023
Respuesta de Sophia CSR, el 16 mar. 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 Terrible

JOSEFINA

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación estaba en muy malas condiciones, las sabanas y cobertores tenían quemadas de cigarro y el cuarto apestaba a cigarro aún y cuando yo reserve habitación de no fumar
Se hospedó 1 noche en marzo de 2023
Respuesta de Sophia CSR, el 14 mar. 2023
Hi Josefina,Thank you for your review. We apologize for any inconvenience caused by the strong smokey smell in the room and the dated appearance. We take all feedback seriously and will work to address these issues to ensure a more comfortable and enjoyable experience for all of our guests in the future. We appreciate your business and hope to have the opportunity to provide a better experience on your next visit.

2/10 Terrible

Alejandro

No le gustó: Limpieza y condiciones de la propiedad
The room stink and
Se hospedó 1 noche en febrero de 2023
Respuesta de Sophia CSR, el 14 feb. 2023
Hi Alejandro,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Jesus

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Por favor, no elijan este hotel, les aseguro que se van a arrepentir!
Se hospedó 1 noche en febrero de 2023
Respuesta de Sophia CSR, el 8 feb. 2023
Hi Jesus,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

8/10 Bueno

Marlon Alonso

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue una estancia de una noche; hotel céntrico, con negocios y gasolineras cercanas. Lo malo: nunca hubo wifi, nunca nos pudimos conectar al módem (yo creo xq estábamos lejos de recepción) además nos dieron una habitación lejana ala salida. Si tú estancia solo es de paso, Red roof, es buena opción (ya q está en un barrio donde hay muchos vagabundos) aunq el hotel cuesta con dos guardias bien armados...
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 23 dic. 2022
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

NEREYDA MYROZLAVA MOTTA

Le gustó: Limpieza
.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Sophia CSR, el 21 dic. 2022
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Karina

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sophia CSR, el 12 dic. 2022
Hi Karina,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excelente

ALEJANDRA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen hotel por su precio
Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 1 sept. 2022
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Helena

Se hospedó 1 noche en agosto de 2022
Respuesta de Sophia CSR, el 14 ago. 2022
Hi Helena, We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Gabriel

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No servía el wifi, mucho mal viviente en los alrededores, pésimo servicio en recepción
Se hospedó 1 noche en mayo de 2022
Respuesta de Sophia CSR, el 11 jun. 2022
Hi Gabriel, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

10/10 Excelente

Viridiana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy amables y limpieza impecable
Se hospedó 3 noches en abril de 2022
Respuesta de Sophia CSR, el 16 may. 2022
Dear Guest, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excelente

luis

Se hospedó 2 noches en abril de 2022

6/10 Aceptable

Elvia

Viaje familiar con niños
Los clientes que van hacer fiesta
Se hospedó 3 noches en febrero de 2022
Respuesta de Sophia CSR, el 22 feb. 2022
Hi Elvia, Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Malo

Julieta

Se hospedó 1 noche en febrero de 2022
Respuesta de Sophia, CSR, el 10 feb. 2022
Hi Julieta, Thank you for staying with us. We would love to know more about your experience. So, we can make the required change ideas and improvements. We always welcome our guests and suggestions. We hope to earn your business in future travels.

10/10 Excelente

juan lovo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en enero de 2022
Respuesta de Sophia, CSR, el 21 ene. 2022
Hi Juan, Appreciate your rating. Receiving an astonishing 10-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

2/10 Terrible

gustavo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gustó nada, es un basurero de drogadictos
Se hospedó 2 noches en enero de 2022
Respuesta de Sophia, CSR, el 18 ene. 2022
Hi Gustavo, Thank you for being our guest. We regret that you had an unpleasant experience. Our team is dedicated to ensuring a pleasant stay for our guests. Your concerns have been noted and forwarded to our team. We sincerely hope to provide you with a better lodging experience in the future.

4/10 Malo

Juan

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia, CSR, el 6 ene. 2022
Hi Juan, Thank you for being our guest. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits.

2/10 Terrible

Ramiro José

Se hospedó 4 noches en diciembre de 2021

2/10 Terrible

Genessis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Sophia, CSR, el 1 ene. 2022
Hello, We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

R amtonio

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Desgraciadamente muy malo el hotel y la zona
Se hospedó 1 noche en diciembre de 2021
Respuesta de Sophia, CSR, el 16 dic. 2021
Hello, We are sad to see this 2-star rating. We never want our guest to go back with an unpleasant experience. It looks like we dropped the ball on meeting your expectations. It would be appreciable if you could spare a couple of minutes of your time to share your review so we can further improve our services and facilities.

2/10 Terrible

Grecia Deniss, Los mochis

Viaje en pareja, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Olía muy mal la habitación, olor entre cigarro y drenaje. Y eso que era cuarto no fumador como lo pedí. Además el baño en muy mal estado y las cobijas tenían hoyos estaban rotas
Se hospedó 2 noches en diciembre de 2021
Respuesta de Sophia, CSR, el 7 dic. 2021
Hi Grecia, Thank you for sharing your review. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Bueno

José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 1 noche en noviembre de 2021
Respuesta de Sophia, CSR, el 1 dic. 2021
Hi Jose, Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team. We are looking forward to serving you again on your future travels.

2/10 Terrible

Rosa M

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
De espanto, vagabundos al rededor del hotel, camas muy incomodas, lugar sucio, tina de baño alrededor sarro amarillo y negro. No recomendable
Se hospedó 1 noche en noviembre de 2021
Respuesta de Sophia, CSR, el 19 nov. 2021
Hi Rosa, Thank you for sharing your review. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Angel Alan

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésima experiencia! Nunca se queden en este hotel
Nunca se queden en este hotel!! La peor experiencia! Super inseguro! Esta en un área muy problemática llena de indigentes. El cuarto estaba penetrado a Mariguana (drugs) el colchón inservible, las personas que se hospedan ahí se veían peligrosas, vimos personas con identificadores que te ponen cuando estás en libertad condicional. La ventana se podría abrir por fuera, solo estuvimos ahí 20 minutos y nos dio un miedo terrible. Nos fuimos a otro hotel antes de que nos pasara algo. Hay guardias armados (con pistolas) para poder controlar en caso de que suceda algo, eso te da una idea de cómo es estar ahí, parece una cárcel, por favor si valoran su vida nunca se queden ahí
Se hospedó 1 noche en octubre de 2021
Respuesta de Sophia, CSR, el 1 nov. 2021
Hi Angel, Thank you for sharing your review. We apologize for the inconvenience faced by you. We never want our guests to go back like this without hosting them. We as an organization are against any illegal activities and abide by the law. We are actively investigating your feedback with our management for prompt action. We hope to serve you better in the future.

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
Horrible
Se hospedó 2 noches en abril de 2021
Respuesta de Sophia, CSR, el 3 may. 2021
Hello, We regret that you had an unpleasant experience. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Melby

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Dirty bed sheet has cigarette marks . Book non smoking then receive a smoking smelly room. No heater. Never come back again
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 9 ene. 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excelente

Raul, Phoenix

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 9 ene. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Malo

Keith

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 9 ene. 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Malo

Devina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 9 ene. 2024
Hi Devina,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

2/10 Terrible

Devina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 30 dic. 2023
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

6/10 Aceptable

Alexander, Los Angeles

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 28 dic. 2023
Hi Alexander,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 Terrible

Panyu

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smell of smokes everywhere in a “non smoking” room. Cigarette holes on the sheet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 21 dic. 2023
Dear Guest,I'm incredibly sorry to hear about the discomfort and inconvenience caused by the smoke odor and the condition of the sheets in your designated non-smoking room. This is unacceptable and doesn't align with our standards. We deeply apologize for this oversight and the inconvenience it caused. Rest assured, we'll investigate this matter thoroughly and take immediate steps to ensure that our rooms are smoke-free and well-maintained. Your feedback is invaluable, and we're committed to rectifying this issue to ensure a more pleasant experience for our guests in the future.

2/10 Terrible

Thomas

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not safe
Comically awful. Police activity at property Visibly stained and tattered linens First time I’ve ever walked out because of conditions
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 18 dic. 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
better than the gutter, i suppose
stained/burned bedding. a dead beetle on the wall next to the sink. the room smelled bad. stained walls and broken flooring.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 18 dic. 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

8/10 Bueno

LOUIS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 16 dic. 2023
Dear Guest,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

10/10 Excelente

Timothy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 16 dic. 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

2/10 Terrible

Brandon

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very dirty, unsafe lots of yelling, smelly room, stained pillow, do yourself a favor and dont stay in the area
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 15 dic. 2023
Dear Guest,I'm truly sorry to hear about your unpleasant experience at our property. Your comfort and safety are of utmost importance, and it's disheartening to learn that we fell short of expectations. Your feedback regarding cleanliness, safety concerns, and room condition is concerning, and we take this seriously. Rest assured, we will address these issues immediately to ensure a better experience for our guests in the future. We sincerely apologize for the inconvenience, and we appreciate your feedback.

2/10 Terrible

Emily

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 15 dic. 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terrible

Abdul

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 15 dic. 2023
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 Bueno

Victor

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was the best things here other then that the cleanliness was below average and the noise was the worst I constantly heard the person up stairs with every move they made and it was hard to sleep or get peace! Overall I would say it’s a two or one out of 5 but the staff and service boast it’s up a start or two
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 15 dic. 2023
Dear Guest,It's disheartening to learn that your stay fell short of expectations due to cleanliness issues and disruptive noise levels. We sincerely apologize for these inconveniences; your comfort is our priority. We're grateful for your kind words about our staff and service, and we're committed to addressing the cleanliness and noise concerns to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay in the future.

6/10 Aceptable

U

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I liked the room size, the air conditioner didn't work well and the upstairs neighbors were so loud. It was also a sketchy area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 11 dic. 2023
Dear Guest,It's great to hear that you appreciated the room size, but I'm sorry to learn about the issues you faced with the air conditioner and noise from the upstairs neighbors. That's definitely not the experience we aim for. Additionally, I understand concerns about the area's atmosphere. Your feedback is crucial for us to address these issues promptly and ensure a more comfortable stay for you and our future guests.

2/10 Terrible

Melody

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 6 dic. 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok place to stay for a night
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 6 dic. 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

10/10 Excelente

Heather

Le gustó: Servicio y personal
Nice staff but room was not clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 6 dic. 2023
Dear Guest,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.