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Opiniones de Mantra PortSea

4 out of 5
Mantra PortSea
76 Davidson Street, Port Douglas, QLD

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 238 de 764 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 325 de 764 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 764 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 764 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 764 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Maria, Santiago

No le gustó: Limpieza
No para quedarse "en el hotel"
El hotel está bien mantenido y las piezas son espaciosas con buen equipamiento. Le baja mucho el nivel de un 4 estrellas, que el aseo no se realice en forma diaria (es semanal y no bien realizada!!!) y que el wifi no esté incluido en la tarifa. La ubicación del hotel es mediana en relación a la cercanía de la zona comercial. Hay que caminar unas 10 cuadras con bastante calor para llegar a la calle principal. No es un hotel a primera línea de la playa, hay que caminar para llegar a la playa unos 5 minutos y luego caminar por la playa para llegar a una zona donde está permitido bañarse. El desayuno es apropiado (no destaca) y el personal amable en su mayoría. Como solo hicimos tours casi no estuvimos de día en el hotel, y eso hace que sea un hotel "suficiente" para solo dormir y desayunar.

6/10 Aceptable

Michelle

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Housekeeper knocked on the door before check out time.
Se hospedó 1 noche en mayo de 2024
Respuesta de Paul_GM, el 7 may. 2024
Dear Michelle,Thanks for sharing your feedback and we are so sorry to learn of your experience. We shall address with the team and we are sorry that you were affected.Kind Regards,Paul - General Manager

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful stay at the Portsea Mantra, the swim up bar was wonderful and the rooms were clean and comfortable. A short stroll into town or the beach. This was great for a couple like us as well as families. Honestly was blown away by how good this place was!
Se hospedó 5 noches en abril de 2024
Respuesta de Paul_GM, el 7 may. 2024
Dear Stephanie,Thank you for sharing your glowing feedback of us and the 5-star rating about your stay. We are humbled by your kind words and very appreciative so thank you.It was great to hear that you had such a memorable experience with us, and we look forward to the next opportunity to welcome you again.Best Wishes,Paul - General Manager

6/10 Aceptable

PENG

Se hospedó 5 noches en marzo de 2024
Respuesta de Paul_GM, el 29 abr. 2024
Thanks for sharing your feedback about your recent stay and we are sorry to read that it didn't totally tick all the boxes for you this time round.We look forward to welcoming you again in the future where I am sure you will have a better experience.Kind Regards,Paul - General Manager

10/10 Excelente

Todd, Cooya Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay. Clean, great location, really nice rooms and amenities very close. There is nice pools and a really good atmosphere. Would stay again any time.
Se hospedó 3 noches en marzo de 2024
Respuesta de Paul_GM, el 1 abr. 2024
Thanks for the great feedback Todd and we are so glad that you enjoyed your stay with us.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Bueno

Stella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay
Lovely stay - would recommend and stay again. The rooms were modern, clean and comfortable.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Paul_GM, el 17 ene. 2024
Dear Stella,Thank you for sharing your comments and we are glad that your stay with us was comfortable and you enjoyed your stay overall.We look forward to welcoming you again one day in the future.Best Wishes,Paul - General Manager

10/10 Excelente

Aaron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it so much we’ve already booked to stay again in April 2024 and January 2025! The property is in a great location, staff were lovely, very accommodating and great with our kids. Despite the issues due to recent floods everyone had a smile on their face and no request was too much. Thank you Mantra Portsea!
Se hospedó 4 noches en enero de 2024
Respuesta de PortSea, el 9 ene. 2024
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to seeing you again soon :)Sincerely,The PortSea Team

8/10 Bueno

Caitlin

Se hospedó 6 noches en enero de 2024
Respuesta de Paul_GM, el 29 ene. 2024
Hi Caitlin,Thank you for sharing your 4 star rating of us. We appreciate you taking a moment to share your feedback.Best Wishes,Paul - General Manager

10/10 Excelente

Daisy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff were lovely and our room was super nice and clean with easy access to the pool which we loved the resort was beautiful and would definitely recommend to friends
Se hospedó 9 noches en noviembre de 2023
Respuesta de Paul_GM, el 8 dic. 2023
Dear Daisy,Thanks for sharing your 5 out of 5 rating regarding your recent stay at Mantra Portsea. We were delighted to read your feedback and glad you had such a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Bueno

Denise

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en noviembre de 2023
Respuesta de Paul_GM, el 17 nov. 2023
Thanks so much Denise for your 4 out of 5 rating.We really appreciate it and hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Bueno

Taicea

Viaje familiar
Le gustó: Limpieza y servicios
somewhat dated but nice property, limited dining and drinks availability
Se hospedó 6 noches en octubre de 2023
Respuesta de Paul_GM, el 6 nov. 2023
Thanks Taicea for sharing your view and we are sorry that it didn't quite hit the mark for you.We are committed to the continual upkeep of the property and always working to make enhancements throughout the year. We think the property is looking quite good for it's age.Thanks again for your feedback and hope to see you again soon.Kind Regards,Paul - General Manager

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Continental breakfast was good
Se hospedó 7 noches en octubre de 2023
Respuesta de Paul_GM, el 18 oct. 2023
Thanks John for the 4 out of 5 rating. We really appreciate it and glad you found our Continental Breakfast to your liking.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Bueno

Joanne

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great location Great Pool / pool Bar
Found our poolside access from room 7 great 😎 Comfy bed , great shower /spa Good pool / pool bar / general amenities Lack of handtowel/ face washer / tea towel was not ideal ….. or getting one fresh towel token over a 5 day stay ? This needs reviewing if your not daily service then at least don’t charge for fresh towels ? Staff all very friendly .
Se hospedó 5 noches en octubre de 2023
Respuesta de Paul_GM, el 18 oct. 2023
Thanks Joanne for your feedback and glad that you enjoyed your stay overall while in Port Douglas.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Bueno

Tegan

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
We enjoyed our stay, the staff were nice and is a lovely place, however the state of our room was not great. The blanket on the bed and bath towels had stains on them, the floor had not been cleaned properly and it was clear that not everything gets wiped over very often with dust build up on shelves and hairdryer in the bathroom.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Paul_GM, el 18 oct. 2023
Dear Tegan,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future where I am sure your experience will be greatly improved.Kind Regards,Paul - General Manager

8/10 Bueno

Cameron Ross

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great pool
Se hospedó 3 noches en septiembre de 2023
Respuesta de Paul_GM, el 6 nov. 2023
Thanks Cameron for your 4 out of 5 rating and glad to read you enjoyed our pool.We hope to see you again one day.Regards,Paul - General Manager

8/10 Bueno

Ian

The room was clean but very small. Not enough room for two people to sit down except on the bed. Make sure to book a room with a balcony
Se hospedó 5 noches en agosto de 2023
Respuesta de Paul_GM, el 18 oct. 2023
Dear Ian,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future.Kind Regards,Paul - General Manager

6/10 Aceptable

Arnold

Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Robyn, Cowra

No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Tania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Alecia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this place- breakfast beautiful - close to town - friendly staff and good cocktails
Se hospedó 9 noches en julio de 2023

6/10 Aceptable

Rob

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Price for breakfast was steep considering only continental.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
lovely surrounds
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Kate

Le gustó: Limpieza y servicio y personal
Se hospedó 9 noches en julio de 2023

10/10 Excelente

Simone

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff and great location within a short distance from everything we needed.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Adam

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Alan James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I particularly liked to closeness to generally everything - shops, restaurants, beach, golf course and even the wharf for the Great Barrier Reef departure - all within walking distance.
Se hospedó 5 noches en julio de 2023

2/10 Terrible

rick

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
This resort played loud music for 7 hours every day. We complained and the staff did nothing The floors were dirty and there were no face washers in the bathrooms, we complained and were told there was a problem with the supplier There are no eggs at breakfast We stayed there some years ago when it was much better however we don't be returning
Se hospedó 7 noches en julio de 2023

8/10 Bueno

TORU

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Annette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nicely appointed and comfortable two bedrooms and kitchenette. Had a musty smell
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Caitlin Rose

Se hospedó 6 noches en julio de 2023

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to relax. Downtown shops and restaurant only a few minutes away.
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Bob

Le gustó: Limpieza y condiciones de la propiedad
Great facilities
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Marcia Carlos

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front reception staff , Larissa was absolutely amazing. Very friendly and bubbly. Pool bar staff also amazing. Rooms are spacious and clean. Loved the resort overall.
Se hospedó 4 noches en mayo de 2023

4/10 Malo

Chris

Le gustó: Servicio y personal
No le gustó: Limpieza
Needs an upgrade
Se hospedó 4 noches en mayo de 2023

6/10 Aceptable

Robert

Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was in a great location, easy walking distance to main street of Port Douglas. Breakfast had lots of choices and good quality of items. Staff were helpful.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Svetlana

Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Edwin

Viaje en pareja
No le gustó: Servicio y personal
.
Se hospedó 3 noches en marzo de 2023
Respuesta de Mantra Portsea team, el 10 abr. 2023
Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the future

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Decent hotel with friendly staff and reasonable amenities. needs regular servicing of rooms.
Se hospedó 3 noches en marzo de 2023
Respuesta de KarisaW, el 16 mar. 2023
Hi Michael,Thanks for the feedback following your stay at the Mantra PortSea.We are pleased to read that you found our team to be friendly and helpful.As we are not a full service resort, we don't offer daily housekeeping. Stays of eight nights or more receive a mid-stay clean and additional cleaning can be requested at a cost.We hope to welcome you again in the future.

10/10 Excelente

Yasmin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a relaxing place to stay in Port Douglas with such friendly staff. Bus transfers to town or an easy walk in which we did for dinner every night. Nice breakfast choices at the buffet and amazing pools. Can’t wait to come back in future
Se hospedó 3 noches en febrero de 2023
Respuesta de KarisaW, el 16 mar. 2023
Hi Yasmin,Thank you for the lovely review of your stay with us here at the PortSea.We are so pleased you had a great time and look forward to welcoming you again.Be sure to let us know you are a return guest when you book so we can organise something special for you.

8/10 Bueno

Stephen John

Viaje en pareja
Le gustó: Servicio y personal
A few things in the room needed looking at.Black on tiles in the bathroom rusty bin in need of some tlc. Enjoyed our stay close to the beach.
Se hospedó 6 noches en enero de 2023

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was nice. Room was also great to stay in with a lovley view of the pool area. Love the swim up bar.
Se hospedó 2 noches en enero de 2023
Respuesta de Mantra PortSea, el 3 mar. 2023
Thank you for your survey and lovely feedback regarding the team and our facilities.We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the futureSincerely,Mantra PortSea

10/10 Excelente

LAKSHMI

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay , solo, fam or friends ...great pool area
Respuesta de Mantra PortSea, el 3 mar. 2023
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Mantra PortSea

4/10 Malo

Amber

No le gustó: Servicio y personal y condiciones de la propiedad

8/10 Bueno

David

10/10 Excelente

Vojislav

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is well maintained and staff are really friendly

6/10 Aceptable

Debra Jane

Le gustó: Servicio y personal
No le gustó: Limpieza
It was just ok, I wouldn't stay there again though.

10/10 Excelente

daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s the position and clean property staff helpful

4/10 Malo

Michelle

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
No restaurant or hot breakfast options. The water pressure was terrible. Beds and pillows very uncomfortable. Staff were pleasant
Se hospedó 4 noches en noviembre de 2022

6/10 Aceptable

Rakesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
There were issues with room allocation, we booked two rooms for our family but we were given rooms on different levels and opposite ends. Also, there was no water available in one of the rooms for 24 hours so we took showers in one room and then returned to the other room.