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Opiniones de Homewood Suites by Hilton Vancouver-Portland

3 out of 5
Homewood Suites by Hilton Vancouver-Portland
701 Southeast Columbia Shores Blvd, Vancouver, WA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 345 de 527 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 117 de 527 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 527 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 527 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 527 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Joab

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente
Se hospedó 13 noches en mayo de 2022

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Condiciones de la propiedad
No funcionaba el internet
Se hospedó 2 noches en septiembre de 2021
Respuesta de Front Desk Agent, el 7 oct. 2021
Thank you for staying with us. We appreciate your feedback! We are sorry that the internet wasn't working during your stay with us and have addressed your concerns.

4/10 Malo

Shirley

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dan Alex

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great Accessibility suite.
Se hospedó 4 noches en abril de 2024

4/10 Malo

mesinee

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Our room was so dirty. The toilet bowl and the sink has the black plaque all around it. The bathroom is dated and The bed cover smell like the dirty sweat 😱
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios
Good: inexpensive, large room, fairly clean. Not so good: $10 parking fee, hot tub out of commission, doors unsecured, mediocre continental breakfast, concierges talking about personal stuff audibly.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jill

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Fred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Austin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We love staying here every time we visit Vancouver we highly recommend staying here it’s always a 10/10!!!
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay was fine.
Overall, the stay was fine. The bed and bathroom were clean and comfortable. The kitchen had everything needed. The couch was in bad condition though. Didn’t even sit on it because it was gross, with stains and wear all around the cushions. The continental breakfast was good, regular type options & they offered meatless options on request. Staff was great all around. Good, safe location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Owen Burns, el 22 feb. 2024
So happy to see you enjoyed your stay! I'm sorry you were dissatisfied with the quality of our couch, in the future, we do have couch covers available for our staff to install in your room should you face a similar issue again. Thank you for your feedback!

10/10 Excelente

loyalty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love it
Se hospedó 1 noche en febrero de 2024
Respuesta de Owen Burns, el 22 feb. 2024
So glad you enjoyed your stay! Looking forward to seeing you again.

10/10 Excelente

Vicki

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was perfect for our weekend trip to Portland. Close by to our event, and dining. Also quick access to major highways when heading out to explore.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Subodh, Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Owen Burns, el 4 feb. 2024
I'm so glad you enjoyed your stay here at the Homewood Suites Vancouver, WA! We are looking forward to hosting you again next time you visit the Pacific Northwest.

8/10 Bueno

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The front desk and the breakfast ladies are all very friendly and professional. However, the building itself can use some fixes. For example, the door to the building we stayed was broken and couldn't be closed which posed safety issues. The bathroom door in our room couldn't be closed properly either. The curtain in our room was torn. It's operated by Hilton, but doesn't live up to its name.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Steve

Viaje en grupo
Le gustó: Servicios
Nice staff
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Paul, Bellevue

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable but has its drawbacks.
We were in Portland airports flight Pattern so we had a lot of planes.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Brent, Haines

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michelle A

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Homewood Suites treated us very well! They accommodated us when Frontier Airlines messed up our original itinerary. The staff were friendly and attentive. We loved the included breakfast and will definitely stay here again.
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Gary

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Baljit

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were prepare for suites at last couple of hours before check in. They says room was not available even it was booked 1 month ago.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Margo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was lovely.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Danielle

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Tony

Viaje familiar
Le gustó: Servicios
Doors- hallways - carpets are in serious disrepair - room was okay . B- fast - lobby- coffee - eating area above average
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Terry

Se hospedó 4 noches en agosto de 2023

4/10 Malo

LAURIE

I canceled my reservation after they told me their seasonal pool was closed (after the hottest week in Oregon weather). That was unacceptable, along with the front desks' lackluster attitude of "oh well, too bad so sad." The whole reason I booked their hotel was for the pool. The front desk manager assured me that their website reflected the pool closure at the time I checked in, which was not helpful since I did not know prior.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Lisa

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was friendly. The pool was broken the entire time and the room was never properly cleaned
Se hospedó 28 noches en julio de 2023

8/10 Bueno

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here before and this time was just as good a stay as we remembered.
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Mike

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice motel with large rooms.
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Joan, Tehachapi

Le gustó: Servicio y personal
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Gieta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Rochelle

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Nicholas

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Spacious room was good and sheets clean. Great location to restaurants and river beach. What I didnt like : 1. The pool was closed and no notification and we booked after the pool was closed. We chose the hotel for the pool. The river is really nearby but the girl at the front desk could have shared that, instead of saying " i dont know where you can go". We also found a pool 15 mins away but again she could have shared alternatives. 2. Cigarette butt in porch and it was dirty 3. The lounge tv had white streaks down it on every channel. 4. Only one seat on the porch 5. Breakfast was below par
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Jeffrey

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was with friends visiting the area on the unfortunate mission of dealing with a friend's untimely death. As it happens the location was convenient for us, particularly because it's in a particularly walkable location with a riverside esplanade, plenty of cafe and dining options, and a grocery store all easily accessible. The most notable thing about the property, however, was the staff. As it happens we needed several special accommodations, and Rayna, the desk attendant, went out of her way to handle them seamlessly, and at the same time was so sensitive to the difficult situation that I can hardly imagine anyone ever being kinder, more sympathetic, or more professional, all at the same time. I would happily return under better circumstances.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Shirley

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Great location but very run down. Unfortunately the pool is down and has been for months, furniture is DIRTY and needs to be covered with sheets, found dirty dishes...there is not enough staff in housekeeping to manage proper turnovers. The front desk is very friendly and professional
Se hospedó 10 noches en julio de 2023

8/10 Bueno

Jonathan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Great area and easy access to a great river trail. Suite was showing its age and felt a bit dirty. Bath had not been cleaned and floors were quite dirty. Kitchenette was missing soap, dish towels and a drain stopper for the sink so could not do dishes. Felt it needed a good deep clean and an inventory check to ensure the amenities were usable in the suite.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Joshua

Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Johnetta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I enjoyed our stay there and was very impressed! We came from Omaha Nebraska. Thanks so much for making our stay memorable even in our time of grief.
Se hospedó 3 noches en julio de 2023

6/10 Aceptable

John

Le gustó: Limpieza y servicios
The room was great, clean quiet. The WiFi login didn’t work at first but then did once I went to the front lobby. Getting into the building was a problem. Apparently the key cards don’t always unlock the outer doors! Nothing is more frustrating than a key that doesn’t work. That should be top of the list to get that fixed. Went to the front desk 3 times!
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Garshom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are very nice and spacious. The included breakfast is "better than average." The staff are very nice. My room faced the pool, which can get noisy, particularly because there were a number of families staying there.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Stephan

Viaje familiar
Even with parking lot repair going on stay and breakfast was very good. Sad the pool was not working, was looking forward to it.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Michelle

Viaje familiar
No le gustó: Condiciones de la propiedad
Noise all night long sounded like the people above us were going to fall through the floor. There was black mold under the toilet seat. For as much as this hotel charged and it being a Hilton I expected a certain level of standard. The staff was incredibly nice, had no problems at all with staff. This hotel states they have shuttle service to airport but they only had service after 9am. I needed shuttle service at 4am. We found out after checking in the shuttle was not available for us. Very disappointing. I would not recommend this hotel to anyone.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Eve

Le gustó: Servicio y personal y condiciones de la propiedad
More attention needs to be paid to the outside seating by the lodge.Windows were dirty and tables should be wiped down.
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Chuanding

Viaje familiar
No le gustó: Servicio y personal
We drove long way from CA to Portland, family with kids, when getting there, they said no room available, and asked us to move to another hotel at downtown at night. Wr booked in advance and paid full price, don't understand what they called "overbooked" and cancelled/changed ours. Really terrible experience ...

8/10 Bueno

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the amenity and breakfast. The area is safe and pleasant. We enjoyed the walk in sunset along the river. Convenient location to Fort Vancouver, downtown and a shopping center.
Se hospedó 3 noches en junio de 2023
Respuesta de Jessica L, el 30 jun. 2023
I am so happy to hear that you enjoyed your most recent visit and hope you choose to stay with us again. Have a wonderful day!

10/10 Excelente

Gregory

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en junio de 2023
Respuesta de Jessica L, el 30 jun. 2023
I am happy to hear that you enjoyed your stay with us and hope you choose to stay with us again. Have a wonderful day!