Hello Jacqueline I trust this message finds you well.I want to extend my heartfelt gratitude for taking the time to do this review . Your feedback is incredibly valuable to us as it allows us to identify areas for improvement and enhance the overall experience for our guests.I understand that you encountered some cleaning issues during your recent stay, and I sincerely apologize for any inconvenience this may have caused. Rest assured, I have personally addressed these concerns with the maid and maid inspector, and we are taking proactive measures to rectify the situation. We are committed to improving the quality of our accommodations, and your feedback serves as a catalyst for positive change.Once again, I apologize for any inconvenience you experienced. We value your loyalty and hope that you will consider staying with us again in the future. It would be our pleasure to demonstrate our commitment to providing you with the exceptional service and unforgettable vacation experience you deserve.about the security deposit it was refunded the same day of the check out. normally takes 5 to 7 business days to be reflected Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or concerns.Best Regards

Hello Anastacio Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime.

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.Best regards

Thank you for taking the time to leave us a rating. We would appreciate your feedback about what happened during your stay that was not up to your standards. Please help us improve the quality of our service by sending us your comments. Hope to hear from you soon.