5 albercas al aire libre
Ver disponibilidad

Opiniones de Luna Blanca by Kivoya

4 out of 5
Luna Blanca by Kivoya
Carretera Puerto Peñasco-Caborca Km 22, Colonia Ejido Miramar, Puerto Peñasco, SON

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 35 de 72 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 22 de 72 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 72 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 72 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 72 opiniones" "

8.8/10

Limpieza

8.0/10

Servicio y personal

7.8/10

Servicios

8.6/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 3 noches en octubre de 2023
Respuesta de Carmen Canez, el 10 oct. 2023
Gracias!! Saludos

10/10 Excelente

Miguel

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en junio de 2022

10/10 Excelente

María Elena

Se hospedó 3 noches en agosto de 2021
Respuesta de Carmen Cañez, el 29 sept. 2021
Hola Sra. Maria Elena, muchas gracias por hospedarse con nosotros, los esperamos pronto nuevamente. Gracias!! Saludos

8/10 Bueno

Nadia

Se hospedó 2 noches en julio de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Servicios
Se hospedó 2 noches en julio de 2019
Respuesta de German, el 26 jul. 2019
Hellos, we have receive you rate, can you inform us of your stay and let us know a little so we can improve the unit you stay in

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena opcion de descanso, el lugar es ideal.
Se hospedó 5 noches en julio de 2019

10/10 Excelente

Tania Gabriela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2018
Respuesta de Kivoya Team, el 7 ene. 2019
Thank you for your review Tania. We hope you enjoyed your stay. Come back soon!:)

8/10 Bueno

oscar

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
relajante y cómodo
excelente trato, aunque no ocupas mucha ayuda es muy practico todo , muy buenas las instalaciones amplias sobre todo a nosotros nos quedo grande el lugar normalmente por este precio los hoteles estan un poco mas pequeños.
Se hospedó 2 noches en agosto de 2018
Respuesta de Kivoya Team, el 30 ago. 2018
Gracias por sus comentarios. Los esperamos pronto de regreso :)

4/10 Malo

SALVADOR

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Al inicio nos entregaron un cuarto que ya estaba ocupado. El primer condo 403 no tenia television por cable, y en mi reserva decia tv con cable. Nos cambian a otro condo 803 y el sistema de refrigeración no servia en una de las recamaras. Nunca hicieron la limpieza en esos condos a pesar de que en mi reserva se cargo una cantidad considerable como impuestos por servicios, e incluía la limpieza. Estuvo pésimo, no lo recomendaría.
Se hospedó 7 noches en agosto de 2018
Respuesta de Kivoya Team, el 22 ago. 2018
Gracias por sus comentarios, hacemos nuestro mejor trabajo para mejorar. Siempre pensamos opciones para darles un excelente servicio a nuestros huespedes. Kivoya Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 4 noches en julio de 2018
Respuesta de Reservations, el 9 jul. 2018
Thank you for you review, we’ll do our best for your confortable. We hope to see you in another time.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de The Kivoya Team, el 9 abr. 2018
Great to hear. Thank you for taking the time to share your experience with our service

10/10 Excelente

Ricardo alberto

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Me encanto el lugar solo falta q haya gente en recepcion o atentiendo ala llegada
Respuesta de Alma R. Gonzalez, el 31 mar. 2018
Buenas Tardes Ricardo Estamos contentos que haya sido de su agrado!, Ya estamos trabajando en ello, para darles el servicio que ustedes se merecen a su llegada. Gracias por sus comentarios y esperamos verlos pronto. Saludos Cordiales.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy trankilo.
Relajante poca gente todo bien no tube internet en la habitacion. Cierran muy temprano los lugares de albercas y asadores y fogatas alas 10pm.

10/10 Excelente

Martin, NB

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fascinado
Al principio no creía al ver las imágenes de la villa pero al llegar fue algo de ensueño
Familia Baroza
Respuesta de Armando, el 30 sept. 2016
Thank you we really appreciate your comments, we work hard to provide exelent service.

10/10 Excelente

Abraham

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pretty much I like everything we enjoy every day the only thing I don't like is the restaurant anything also is ok
Se hospedó 4 noches en julio de 2022
Respuesta de Carmen Canez, el 8 ago. 2022
Hello Mr. Abraham, thank you very much for your review. Appreciate. Thank you for choosing Kivoya. Hope we can see you back soon. Regards.

10/10 Excelente

ROXANA

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Amazing place with great view / quiet / spacious place / everything was great/ unforgettable.
Se hospedó 3 noches en julio de 2022
Respuesta de Carmen Canez, el 8 ago. 2022
Hello Mrs. Roxana, hope we can see you back soon. Sincerely!

10/10 Excelente

Bryan

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Kasi

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
This place was AMAZING!! Very quiet and perfect for a family vacation! We will definitely be back!!
Se hospedó 3 noches en mayo de 2022
Respuesta de Carmen Canez, el 23 may. 2022
Hello Mrs. Kasi, good morning! Thank you very much for your time and choosing Kivoya. See you back soon. Kind Regards

6/10 Aceptable

Carmen

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicios
The room was awesome!! Hard to find need more signs going to property. 20 minutes outside of all the action Puerto Peñasco. If you are looking for secluded and quite this is the spot.
Se hospedó 2 noches en marzo de 2022
Respuesta de Carmen Canez, el 19 mar. 2022
Hello, good morning! Hope you are doing well today! This is nice to hear all was good except for the distance. Hope we can see you back soon. Sincerely

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Everything was excellent! Not a single complaint or discomfort. Will be returning for sure. 10 stars
Se hospedó 2 noches en septiembre de 2021
Respuesta de Carmen Canez, el 6 sept. 2021
Hello Mr. Tyler, good morning!! Thank you very much for choosing Kivoya. Appreciate your review, and happy to hear you have enjoyed your past stay. Hope we can see you back very soon. Sincerely

8/10 Bueno

Paula, Pico Rivera

Viaje familiar con niños
Le gustó: Limpieza y servicios
We had an amazing time at Luna Blanca. Everyone in my family had their own space and we felt extremely comfortable. I would just recommend d that the furniture be updated in the living area. And the table was missing a glass top. We are already planning our 2022 family getaway.
Se hospedó 3 noches en agosto de 2021
Respuesta de Carmen Canez, el 6 sept. 2021
Hello Mrs. Paula, good afternoon!! Hope you are doing well today, thank you very much for choosing Kivoya. We are on the process now of remodeling, so next time you will sure see all changes, and be happier. Kind regards.

8/10 Bueno

Cliente verificado

Viaje familiar
No le gustó: Servicios
Was advertised as a 2 king bed and 2 queen 3 bedroom unit. So expecting a pull out sofa or a room with 2 beds. Actually is a 1 king 2 queen bed villa. So my teenage daughter had the couch. not that comfy, but she will survive.
Se hospedó 6 noches en agosto de 2021
Respuesta de Carmen Canez, el 27 ago. 2021
Hello good afternoon!! I am so sorry for inconvenient caused because of not having correct bedding. For future will make sure this match and don´t have any further problem. Hope we can see you back very soon. Sincerely!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en julio de 2021
Respuesta de Carmen Cañez, el 27 ago. 2021
Thank you very much. Hope we can see you back very soon. Sincerely!!

4/10 Malo

Fabiola

Viaje familiar
No le gustó: Comodidad de las habitaciones
Not the correct description
Description is not what is it, states it has 2 king and 2 queen beds, there was 4 couples in our group and ONLY THREE BEDS One couple had to sleep really uncomfortable on the couches 😞
Se hospedó 2 noches en julio de 2021
Respuesta de Carmen Canez, el 27 ago. 2021
Hello Mrs. Fabiola, good afternoon!! I am very sorry to hear was not at expected and was not correct of bedding types. Please have my email information for future, would like to give you better price and good property. Sincerely

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Never stayed out of the condo before but loved it. Family loved the fact that there is a working kitchen, washer and dryer. Which really came in handy. Would definitely stay there again.
Se hospedó 2 noches en julio de 2021
Respuesta de Carmen Cañez, el 6 jul. 2021
Hello, good afternoon!! Great to hear you had a great time and have enjoyed your stay. See you Soon. Thank you very much for Choosing Kivoya. Kind Regards

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en junio de 2021
Respuesta de Alma Rosa, el 26 jun. 2021
Hi Thank you for your preference, would you please let us know what can we do better to improve for a better stay?

10/10 Excelente

Larry

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Went on a weekend trip with some friends, first time staying on this side of Puerto Penasco. Communication was great and very friendly. Check in was a breeze, the room was very nice and the view was beautiful. The drive to el malecon is not as bad as I thought it would be so that’s a plus. Overall I had a great stay and would definitely recommend to anyone looking for a quiet stay!
Se hospedó 4 noches en marzo de 2021
Respuesta de Alma Rosa, el 17 mar. 2021
Thank you very much for your review, We hope to see you soon!!

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en octubre de 2020

4/10 Malo

Pablo, Tucson az

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
I don't write reviews but this villa 7 needs improvement. The main door was broken, the key that they gave me wasn't the right key. There is no grill on the 3rd floor like it shows. Your better off staying on the condos.
Se hospedó 2 noches en octubre de 2020

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en septiembre de 2020

8/10 Bueno

Jorge

Se hospedó 3 noches en julio de 2020

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Only thing good about this unit property was the ample space for a party of 5 and the staff works very hard to keep the outside facilities beautiful..however the amenities were terrible broken down ,couldn't use the stove it had no knob , some of the sheets were dirty, you could wash, but the dryer was broken and made loud noises the whole 5 minutes it would spin before stopping altogether, the furniture is exactly as pictured, yet looks worse in person, old and stained, the pictures on the walls are horrible to look at daily, both hottubs are junk and don't work properly...it does not deserve to be called a penthouse..only the cost of the unit says penthouse. Normally I go by the reviews but I let the excitement cloud my judgement. This unit should be taken off the listing until they update the furniture and amenities!!! Makes Kivoya look bad compared to other units in same building.
Se hospedó 3 noches en noviembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y servicios
They aren't prepare for weather emergencies We've come back home
Se hospedó 3 noches en noviembre de 2019
Respuesta de German, el 5 dic. 2019
Very sorry on the situation, no one was prepared for the bad weather issue, we were not expecting it.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beach is absolutely breathtaking. Having the resort away from the hustle and bustle of the town lends to a completely relaxing experience.
Se hospedó 2 noches en noviembre de 2019
Respuesta de German, el 8 nov. 2019
Thank you for taking the time to let us know your opinion, hope everything else was great

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No toilet paper. Asked at lobbyand was told they dont manage. Needed trash bags. Grill on balcony would have been nice
Se hospedó 3 noches en octubre de 2019
Respuesta de German, el 28 oct. 2019
Good morning, we do manage toilet paper, trash bags, laundry soap and many other amenities, our lobby is located out side the Encanto property. Sorry on the grill Home owners association doesn't permit grills on balcony. Hope unit and everything else was great

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en octubre de 2019
Respuesta de German, el 28 oct. 2019
Thank you for your rate, we would have like to know which unit you have stay, hope trip back was safe.

8/10 Bueno

Alejandra

Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Maggie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2019
Respuesta de German, el 15 ago. 2019
Thank you for taking the time to rate us Maggie, hope everything was great

10/10 Excelente

MalyPerez, New Mexico

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique in privacy. Very clean & staff friendly. Villa having its own private pool.
Se hospedó 4 noches en junio de 2019
Respuesta de Kivoya Team, el 4 jul. 2019
Thank you for your review. We hope you enjoyed! Come back soon ;)

8/10 Bueno

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice property, we had a full ocean view condo, and that was the best, is clean and equipped for your convenience, and pools were nice and clean and beach was amazing. I would appreciate a restaurant, or a shopping store , the closest shop is in the other resort in the area.
Se hospedó 2 noches en junio de 2019
Respuesta de German, el 3 jul. 2019
Hello, good to hear you like property and the view from the unit. We appreciate your review. Cheers

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is beautiful! The beach is gorgeous and private to this property so there were not many people there. This place is perfect for relaxing and bringing the family. The pools and grounds were beautifully maintained and everyone was very helpful and friendly. They had security for the parking areas which made you feel even more secure. I will definitely be returning next year!
Se hospedó 3 noches en junio de 2019
Respuesta de Kivoya Team, el 17 jun. 2019
Thank you for your review! We are happy you enjoyed your stay! :) Come back soon.

8/10 Bueno

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2019
Respuesta de German, el 3 jun. 2019
Thank you Mr. Rodney for your time to rate us, we appreciate your visit and hope you have had a safe trip back Cheer´s

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019
Respuesta de Kivoya Team, el 28 may. 2019
Thank you for your review!Come back soon.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great trip to Rocky Point
Luna Blanca overall was a great trip. We arrived on a Friday afternoon, and were able to check in a bit early. The only issue we had. Was that our Villa wasn’t cleaned. Which means it was probably overlooked. We have to wait around for 1.5 hours. Not too bad, but still. We all really enjoyed our stay. We were able to access the resort next door, as well as the Grand Mayan which is 3 minutes down the street. The reason we had a good time is because the property was beautiful and away from everything. We felt safe and comfortable. The villa was HUGE. Great value.
Se hospedó 2 noches en abril de 2019
Respuesta de German, el 1 may. 2019
Thank you very much for taking the time to send us feedback, we really appreciate your comments and we are very happy that you and your family had a great time in the resorts. We are sorry of the delay to access the Villa, hope you had a safe trip back home. Best regards.

8/10 Bueno

Elmacho

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The resort is very quiet, the beach is practically for the guess, no other resort around, 25 minute drive to Puerto Peńasco City. The pools are kept clean. One jacuzzi was not working, no restaurant, grills around the pools and drinks are allow around the pools. Gated resort with security. Averall pleasant place to relax.
Se hospedó 4 noches en abril de 2019
Respuesta de German, el 24 abr. 2019
We are very happy to hear that your vacation was pleasant and relax, hope your trip back was safe.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I loved everything. It's a gorgeous property over all. The view and the beach to yourself it's one of the best things. One advice I would give is to ask the office about anything you need or if if your not sure about something. Other than that, is one of the best places I have aver stayed in.
Se hospedó 4 noches en abril de 2019
Respuesta de German, el 13 abr. 2019
We are so glad that you and family have enjoyed and love the resort, here in Kevoya we strive to make all guest vacations the best vacation.

8/10 Bueno

Jon

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location .. having access to Grand Mayan facilities was a huge plus
Se hospedó 5 noches en marzo de 2019
Respuesta de Kivoya Team, el 19 mar. 2019
Thank you for your review. Come back soon.

4/10 Malo

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 3 noches en octubre de 2018
Respuesta de The Kivoya Team, el 18 oct. 2018
Thank you for your review.

10/10 Excelente

Vanessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall excellent
Very good love it
Se hospedó 2 noches en septiembre de 2018
Respuesta de Kivoya Team, el 3 oct. 2018
Thank you so much for your review. Come back soon!

4/10 Malo

Cliente verificado

Se hospedó 2 noches en septiembre de 2018
Respuesta de Kivoya Team, el 3 oct. 2018
Thanks for your review. We will do our best.