First inform you that the apartment we are renting for the first time and has cast a complete refurbishment, new furniture, new linens, new appliances, etc. so it could not be that they were worn sheets when purchased new bedding for rental season. Bath towels not provide for issue of hygiene think it is something intimate and we prefer that guests bring, still apply if we deliver without any charge. The apartment can enter through two streets and the management is very important that you check a map before coming to have located the route to follow. Even that was difficult for you to find, at all times we provide our help, every 20 minutes you had a new question and I sent messages to help her, did not know where to throw the trash and told him to have a trash can next to the apartment two nights stayed and had two rolls of toilet and you wanted more, went to bring more rolls of toilet still not spent it, he approached the car her husband in my car because I was away, etc were friendly and we have always been there to solve your problem and still feel you are not happy, we also think we missed a thank you and a smile, a friendly guest is also nice to have in our apartment.