2/10 Terrible
Laura W.
1 oct. 2025
No le gustó: Limpieza
Actually, we were booked from the 25th - 29th. 11 women arrived from 5 different states, 2 exta arrived by car so we could walk the Ovarian Cancer fund raising race. We were told the day before our arrival we could bring luggage by at noon but could not check in early. That was understandable and fine. We couldn't reach anybody to drop the luggage and went to stock up on grocerys. Got an email that the house is double booked and we cannot stay there. They sent a link to another property, the link was all in Chinese but we were able to change the URL to see the English version. Not in town. 2 bathrooms, some bedrooms in the basement- nothing like what we had. The communication was TERRIBLE. Some of it just didn't make sense. We ended up in hotel rooms. The owner said we could get a refund in 15 days. I asked for it asap and they said 48 hours. I called VRBO. There had been no refund started. The support from VRBO was fantastic. They refunded while I was on the phone. If this ever happens - call VRBO first. They were ready to help us get a place immediately. I would never ever rent from this owner. In the end, they did offer to provide FREE cancelation. Seriously!
Laura W.
Se hospedó 1 noche en septiembre de 2025