A wonderful trip to Seattle clouded by dreary management and ownership. We rented this tremendous (and expensive) location wanting a place to stage a special trip to celebrate our daughter’s graduation. Proximate to all Seattle has to offer, we loved the idea of sitting on the roof and enjoying the 365 degree sweeping view. Plenty of beds and an appearance of upscale, this rental seemed perfect. Alas this was not the case.
Upon arriving we were given a door code, but the wrong code. Fortunately another code they said would not work did, and we entered the spacious unit. So far so good...but then we noticed dirty dishes. A negligent housekeeper? A quick trip upstairs provided the answer. NO HOUSEKEEPER! Just dirty beds and linen...in every room! Towels on the floor, no TP, etc. We contacted the property manager...and after several calls got someone. There had been a mixup...confusion in their system...we needed to exit the building until they could get it cleaned. After hauling all our luggage in, this seemed a bit outrageous. Up and down steps...LOTS of steps. They decided to "accommodate us" by letting us leave the luggage in a corner that wouldn't interfere with the housekeeping. But we could not stay! They would be in touch. So we shopped, and shopped, and never heard back. Tired of shopping we headed back to the unit...after all we were paying for the place...maybe we could hang out on the roof and look at the pretty boats?
The housekeepers were still there...and they were cleaning in a jiffy! (we had to rewash things). And then the property manager told us they were sorry and that they would make a sizable adjustment...don't you worry!
The reason I waited so long to review this place is that I was waiting for the adjustment...I’m still waiting. Oh, I have gotten several prompt emails back of how they have reached out to the ownership and are awaiting their reply, but never once an email delivering on their promise.
So here is the rest of the review in a nutshell. Our stay also involved not enough towels, a plugged toilet, cheap furniture and uncomfortable beds that “look nice” in pictures, a sparsely furnished roof with a junky deflated portable hot tub, and a significant parking problem that again the manager didn’t handle (so we parked on the street and hoped not to get towed). Management promised the moon but didn't deliver. They didn't fix problems or act in good faith.
They do have an excellent view.