I hate doing this because I'm not a negative person but the only thing I can say positive is that it is a great location and the weather was great. Our unit was in desperate need of renovation! 2 burners on the stove didn't work and this was during Thanksgiving. The garbage disposer sounded like it was going to explode. You had to hold the base of the kitchen faucet when you wanted to turn it on and the finish was peeling. The toilet in the master bath ran all the time, so we kept turning the water supply valve on and off. Even left a note on the toilet to let housekeeping know, they forwarded it to the office and nothing was done. There were patches on the wall with no repainting. We were there for a month and the laundry facilities were never cleaned. I had to take Lysol wipes and wipe everything down before doing my laundry. There was also construction going on all over the property including ripping up of tile, The noise was overwhelming and went on everyday. There were times it was so loud, we had to leave the unit. I went to the desk on Thursday and spoke to Jacinda (she is a bright spot there...customer service oriented and very professional) I asked if we could stay 45 minutes longer than the 10 am check out and she said that would not be a problem and let housekeeping know. The next day I went to use the computer and printer to check out and verify the extra 45....was treated very rudely, told no and ignored me when the printer wouldn't work. The next morning at 9:30 housekeeping showed up. We said we weren't leaving until 10 and she came in and started stripping the room. Guess who was in the office when I dropped off the keys???? Another good shout out,, so it doesn't seem all bad is Renee. He is maintenance. He is prompt , friendly, professional and when he says he's going to do something...does it! Thanks for the help Renee!!
Sorry that this is so negative but I also know that there were other guests that were also very upset by what was going on.
Also some of the pictures are deceiving. The location for beach and swimming is very limited. We were aware of the conditions before going so that was not an issue for us.