The arrival and check-in process was smooth, except that our unit's (#5) living room air conditioning was found to be not working and the bedroom unit was turned off. We were asked to sit for awhile to see if the A/C cooling would improve, but it didn't in the living area. Luckily, they were able to provide another unit (#3) after doing final housekeeping chores. Once we made the move, everything about the unit was excellent and we appreciated their efforts to make this happen. Very comfortable and clean and they even provided fresh towels at the midpoint of our stay. However, it would have been helpful to have a guide or instructions to make sense of the A/C remote controls buttons. We were able to make adjustments after a trial and error process, which was somewhat frustrating. The location was centrally located to everything and the neighborhood was quiet, except for the local roosters welcoming the sunrises. Found them more entertaining than annoying.