We arrived during Christmas week, after the holiday! The check in process was very easy- and it was all through text, which was nice! The house itself is awesome. Very spacious and has all the amenities you could imagine- hot tub, pool, game room, tons of bedrooms and bathrooms. We did get a notification that we would not be able to check in at 3 pm due to a check out the day of and the cleaning needing done/taking longer than expected. It was a slight hiccup but nothing major. The house was clean when we arrived! Some minor things weren’t tended to, but again, nothing to lose sleep over! We were able to get in contact with the management company easily via text with any questions. The pool when we arrived was very nice, but could have used some extra time getting cleaned and shocked. I’m thinking there just isn’t/wasn’t enough time between guests, seeing that a shock can put a pool out of commission a good 8 hours. So water was murky and smelled a little swampy, but we didn’t mind that either. Hot tub was fantastic. The drive to the property is very scenic, and verrryyyyy mountainy! It takes about 15 minutes to get down into town due to winding and slim roads, but there was never an issue or any closures with roads. The views from the house are absolutely fantastic. Would definitely stay at this house again in the future.