When first arriving you realize the cabin is facing a junk yard. Not a great first impression. The walkway up to the cabin was so slick from not being maintained that my husband slipped and fell. The front door is so difficult to open you feel like you're going to break the door off the hinges just to get it to open. The sofa bed (which had no pillows provided for it) was purely just springs, so my children slept on the chairs-for 4 days! There was a mouse issue, and they sent someone to put down poison for it, but sent no one to clean up the mouse droppings that were in the drawers and cupboards, until we requested they do so. There is a large patch of missing tiles on the bathroom floor. The washer was broken, which we found out after trying to wash a load and the clothes becoming so saturated with water we had to wring them out and hang them outside to dry. We were suposed to get 18 towels, 12 washclothes, and 4 hand towels, but we only had 8 towels, 4 washclothes, and 1 hand towel- and they asked us to go out of our way to get the rest of the linens from their office, instead of sending someone to the cabin with them. We attempted to call and talk to a manager about these issues on our way out of town, and were told we'd receive a call back, but never did. Very disappointing for our first stay in the Smokey Mountains. We won't rent from Aunt Bug's again, and will make sure to warn others of the condition of the cabin we stayed in.
