4/10 Malo
Jessica H.
17 jun. 2025
Le gustó: Limpieza
We didn't receive the access code for the pool and hot tub at first. We had to request access to get the code for the bottom floor. Something was really wrong with the water heater and pressure. Hot water stopped working halfway through and nobody was sent out to fix during our stay. Every time somebody flushed the toilet or used any water, the water system would have a jack hammer sound. So anybody sleeping downstairs where the water system was would instantly wake up. Light bulbs were out and we had to request multiple times for maintenance to come. The worst was that the dryer didn't work AT ALL. Nobody was sent out to fix that during our stay. We had 20 people staying here and we didn't know the dryer was broken until we had used the washer, so we had to come up with a plan, which was highly inconvenient. Listing says enough beds for 22 people, but does not tell you that you should only expect sheets for the pull outs/futons. Some of us didn't have adequate blankets. We tried working with the property manager to fix these issues multiple times, which is NOT what we wanted to spend our vacation doing, and the assistance we received was incredibly frustrating, made no sense, and was ineffective. To fix the water issues, the customer service we received was a suggestion to "check the breakers"... View was gorgeous, though!
Jessica H.
Se hospedó 4 noches en junio de 2025