Sint-Lievens-Esse Vacations from MXN$24,116

Air conditionating didn’t work, staff was nice

Loved how central it was for walking and reaching transport options.

We stayed in courtyard facing room. The room was quiet with comfortable bed. The hotel location is excellent. Will stay again .

Guest relation manager was racist, very rude. Checked in early, paid extra for the room, fridge wasn't working, no tea, sugar or coffee in the room and toiletries, wifi also wouldn't work.as advertise. Told front desk waited an hour no one show. Called guest services the person I spoke was very nice and said someone would come up and bring these. The maintenance guy came up. Said he can't fix the fridge and left. I then contacted guest services to complained, I asked to speak to the manager who was very rude and aggressive on the phone and told me well at least you have a bed to sleep on and that I don't have anything to complain about it I'm not happy go somewhere else and when I said that's very rude, what's your name she hang up the phone. I was very taking aback to be spoken to like that and for someone to be so rude and blatantly racist, tell me to go back to where I came from. The hotel itself is very nice and the rest of the staff was lovely.

We enjoyed our room and had a great experience using the hotel spa. We had a not so great experience at the bar. The service was incredibly slow and when we finally got our drinks they brought a white wine when I had ordered a red. Otherwise this was a great location