Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
During the booking we requested to see if it was possible to check in early and check out a little late, but got no response. Because we travel with kids and dog, the response would be nice gesture. When we got there, the floor was dirty. We only find out once our socks were all black and you can feel the stickiness on your bare feet. There was still garbage in the kitchen garbage bin. We end up having to clean the floor and took out the garbage before we even get to seat down. The sliding door on the first floor was broken, you couldn't close the door once it open, so we just left it close. In order for us to go outside, we have to use the bed room door. The previous guess didn't throw away the dog poop. They did however put the dog poop in the blue bag and just left it on the backyard. We contacted Pinnacle about our stay experience and they were able to allow use to check out late without charge and promise to reimburse partially for cleaning. Until now, after a few e-mail exchange, we still haven't see any partial reimbursement. Don't promise things if you are unable to fulfill your promise. I feels like we spend our weekend help cleaning up before and after our stay during our mini vacation. On a positive note, the living area and kitchen is really nice. You can walk around the kitchen without feeling crowed. The stair steps from the front door to the second floor can be hazard, because of the hard edge. They use tiles for the step, so be careful if your feet is wet.