Encuentra Hoteles con spa en South Melbourne

“We arrived at 4:30pm and the lady, Renee, at reception told us that we had enough time to make it to the complimentary wine tasting at Shadowfax. It was 5 minute walk. We completed check-in and walked quickly over to the wine tasting. We expected them to turn us down or act like they didn’t want to serve us. The gentleman who led the wine tasting was so accommodating and didn’t treat us like we were running in last second. For that, we did buy a bottle when we probably wouldn’t have otherwise....

“Room was clean enough except for the spa bath which was filthy, and mould in the shower. I booked a 'king bed with sofa bed' - no linen for the sofa bed. When I enquired, it would be supplied with an extra charge. I could've booked a king bed room for much less than what I paid. Gardens desperately need tending. Daily servicing meant only fresh towels were supplied. No toilet paper, tea, coffee. Washing machine in the laundry didn't work. TV didn't work properly. Not enough cutlery -...

“perfect”

“did not use the pool or any other facilities”

“Very disappointing. Parking very scarce near reception and while searching, many one way alleys had us spending too much time just getting to check in. Then the guy on the counter also seemed to be reservations so we had to wait while he completed a demanding transaction on the phone. Finally got to drive into the car park, way after the 2 minutes allowed on the street-park. The car park door eventually opened after swiping the card many times. At room level, the place looked like a student...

“Lovely property! Great location and clean. Breakfast buffet was okay, wish the bar/restaurant stayed open later as we arrived in the late evening.”