4/10 Malo
Marsi R., Santa Barbara
22 may. 2025
No le gustó: Limpieza
Serious Deep Clean & Maintenance needs--Managed by Chaotic Team who push guests for high reviews
The home appears beautiful in the listing photos and is reported as clean in reviews. We chose this home 7 months ago for a family event, requiring the exact configuration. The decor is attractive and we were grateful for basic cleaning (bed sheets, 2/3 bathrooms, most of kitchen). Beyond this (inside kitchen drawers, on carpeted surfaces, on walls and windows, in basement shower) the house was filthy and desperately in need of maintenance/repairs. We spent hours scrubbing dishes/pots/pans with food stuck to them, wiping dog slobber off of sliders, fingerprints/food from kitchen surfaces, and dirt from prominent walls. The carpet is absolutely filthy. Even though they voluntarily refunded our cleaning fee (the minimum), we were disturbed by how the ambiguous management team (Smart Host Vacation Rentals) handled the situation. We exchanged messages both through VRBO and on 3 outside numbers. The contact shifted confusingly and was uninformed, so we had to re-explain repeatedly. In our final exchange, the manager (?) asserted we should leave and they would refund remaining nights, implying they knew they couldn't earn a 5 star review. We felt vulnerable/threatened, as we had nowhere to go. They reported 80 open rentals for 8 people. We searched and found zero with our parameters. Our needs were more than 8 pillows, but they didn't ask. We were effectively silenced by a poorly run management team, who throughout our stay, solicited a 5 star review through automated text/email.
Marsi R.
Se hospedó 4 noches en mayo de 2025