I'll start by saying that 2 years ago we had a really difficult time in a condo here because the upstairs neighbor had remodeling going on that made our stay less than enjoyable. I reached out to management and they offered us a week in a timeshare unit for free at another time. That was this past week. My family has been staying at Hibiscus for years and have rented privately owned units, as well as timeshare units and always been happy with the condo. However, the unit that we were given this year was quite run down. Blinds would fall off when we opened/closed them, a closet door fell off and my husband fixed it enough to get us through, a kitchen drawer handle fell off and my husband fixed that, as well (as best he could to get us through the week). I found ice pop wrappers in the couch cushions and had ants in the master bathroom shower. I didn't feel like I could complain about these things because we were comped the week in this condo, but if I was a paying customer I would be really annoyed. We still love Hibiscus's beach, but will likely try renting in a different complex going forward.