This was an incredibly frustrating experience. To be fair, part of this is on me and the reluctance to share the abundance of information that was required with this 3rd party leasing company. I also had to download their specific app to get any information (another deterrent). When we walked into the unit, it was bare bones—as in no flooring, only bare warehouse concrete that had likely been vacuumed but never mopped/cleaned. Although the unit DID have all the bare essentials needed, this was not a comfy, take your shoes off and enjoy your stay experience. The advertised “pool” (something my husband was really looking forward to), was the size of a cold dip tub in most workout centers. Parking was probably the most frustrating experience of all as there is no instruction given of how that works in this city. Had we known we were to be in a parking garage, we would have brought our smaller vehicle. We honestly expected to find a boot on our truck at some point for having parked too long in the wrong place. No one was ever available at the front desk to offer assistance. I made several frantic phone calls to the Landing rep, and he tried to help as best he could. The location, however, was amazing! Location saved this experience for us. Going forward, I will avoid Landing and to be honest, will avoid using outside leasing agents even if that means avoiding VRBO.