Vista frontal de la propiedad

Opiniones de Carlton Hotel St Moritz

5 out of 5
Carlton Hotel St Moritz
Via Johannes Badrutt 11, St. Moritz, GR

Opiniones

10

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 36 de 37 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 1 de 37 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 37 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 37 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 37 opiniones" "

10/10

Limpieza

10/10

Servicio y personal

10/10

Servicios

10/10

Condiciones de la propiedad

10/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Xavier

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie & Michael Lehnort, Management, el 10 abr. 2024
Dear XavierThank you for your positive feedback. We are very pleased that you enjoyed your stay with us and look forward to your next stay.Best regards

10/10 Excelente

oscar

Se hospedó 4 noches en enero de 2024
Respuesta de Stephanie & Michael Lehnort, Management, el 9 mar. 2024
Dear Oscarthank you very much for your positive review.We are always delighted when our guests feel so comfortable with us. We are already looking forward to your next stay with us.Sincerely

10/10 Excelente

Shalik, Philadelphia

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was beautiful and quiet and the service was too notch. The pool and and spa area was amazing.
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie & Michael Lehnort, Management, el 10 abr. 2024
Dear ShalikThank you for your great review. It's wonderful to read, that you were so happy with your stay and enjoyed it. We would be delighted to welcome you again next winter.Best regards

10/10 Excelente

MARCIO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelência
Superou todas nossas expectativas em todos os aspectos. Sensacional!
Se hospedó 5 noches en enero de 2024
Respuesta de Stephanie & Michael Lehnort, Management, el 9 mar. 2024
Dear Marciothank you very much for your phenomenal feedback.We are very pleased that you enjoyed your stay and our service so much. We are happy to share your feedback with our team and hope to see you again soon.Sincerely

10/10 Excelente

Lola, Forest Hills

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always available transportation to and from ski slopes and to shops. Very friendly staff at ski shop and front desk.
Se hospedó 2 noches en enero de 2024
Respuesta de Stephanie & Michael Lehnort, Management, el 9 mar. 2024
Thank you dear Lola for the wonderful feedback.We are always delighted when our guests feel so comfortable with us. We are very happy to share this message with our team and are already looking forward to your next stay with us.Sincerely

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A for service, what a great hotel!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie & Michael Lehnort, Management, el 13 ene. 2024
Dear Chris,Thank you for your extremely positive feedback about our hotel! We are very pleased to hear that you were so satisfied with our service and enjoyed your stay with us.We attach great importance to offering our guests an unforgettable stay and it is always a pleasure to hear that we have been able to live up to this claim.Your words of praise are a great motivation for our entire team to continue to provide first-class service. We hope to welcome you back soon and will be happy to help you at any time.Thank you again for your kind words!With kind regards,

10/10 Excelente

tania

Se hospedó 4 noches en febrero de 2023
Respuesta de Stephanie & Michael Lehnort, Management, el 11 mar. 2023
Dear "Tania"Thank you very much for your great feedback. It's wonderful to see that you enjoyed your stay that much with us.We would be very happy to welcome you again soon.Kind regards

10/10 Excelente

K

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional in every way!
It was one of my most memorable experiences. Absolute seamless luxury experience of hospitality, and exceptional service. Private car service to Corviglia base and city center was available at moment's notice. Everyone made sure we were well taken care of. Dining at Da Vittorio was superb. Definitely deserve 10 out of 10!
Se hospedó 3 noches en enero de 2023
Respuesta de Stephanie & Michael Lehnort, Management, el 11 mar. 2023
We are really pleased that you enjoyed your stay with us and our service so much and are very happy to share this with our team. We would be very happy to welcome you again soon.Kind regards

10/10 Excelente

Abdullah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel
Se hospedó 2 noches en febrero de 2022
Respuesta de Stephanie & Michael Lehnort, Management, el 15 feb. 2022
Thank you Mr. Abdullah, great to hear, that you enjoyed your stay with us. We hope to welcome you back soon again. Kind regards

10/10 Excelente

Özcan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Schönste Hotel in St.Moritz. Sehr Freundliche Personal.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Stephanie & Michael Lehnort, Direktion, el 18 dic. 2021
Liebe/r Özcan vielen Dank für Ihre hervorragende Bewertung. Es freut uns immer sehr, wenn sich unsere Gäste bei uns so wohl fühlen. Wir werden Ihr Feedback sehr gerne intern weiterleiten und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse und frohe Weihnachten

10/10 Excelente

Ilona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greta
Wspaniałe,cudowne miejsce warte polecenia
Se hospedó 3 noches en febrero de 2020
Respuesta de Carlton Hotel St. Moritz, el 25 feb. 2020
Dear Greta, Thank you very much for your kind feedback. We are very happy that you have enjoyed your stay. Looking forward to welcoming you back in future. Yours sincerely, Philippe D. Clarinval

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Great stay. Great service.
Se hospedó 3 noches en febrero de 2020
Respuesta de Alisa, el 24 feb. 2020
Thanks a lot!

10/10 Excelente

Lin, MD

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If I could give The Carlton St. Moritz a rating beyond excellent, I would do it in a heartbeat! From the time we arrived, to the time we left— everything was perfection. I really can’t express how much they blew me away with their sincere attentiveness and warmth. Every single staff member we encountered during our stay was amazing! There was nothing that we requested that they didn’t take care of. This is beyond a 5-star hotel in my eyes. I can’t wait to revisit and enjoy this beautiful property and it’s wonderful staff again! Absolutely phenomenal!
Se hospedó 4 noches en febrero de 2020
Respuesta de Carlton Hotel St. Moritz, el 19 feb. 2020
Dear Lin, Thank you very much for taking the time to give us feedback about your recent stay at the Carlton Hotel St. Moritz. I am truly glad about this wonderful experience that each and everyone created for you. It will be our great pleasure to welcoming you back in future to create more memorable moments that will enrich your life. Until then, wishing you all the best. Yours sincerely, Philippe D. Clarinval General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en febrero de 2020
Respuesta de Carlton Hotel St. Moritz, el 19 feb. 2020
Dear Guest, Thank you very much for your 5/5 rating. Looking forward to welcoming you back in future. Kind regards, Philippe D. Clarinval General Manager

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Carlton is obviously a five-star hotel. Everything is top notch in the staff is incredible. Every one of the staff went out of their way to make sure that it was the best stay ever. Rooms were incredible and the view was outstanding. Restaurants were also fantastic. If I could give the six stars I would. Best hotel I’ve ever stayed at by far.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Alisa, el 23 dic. 2019
Dear Sir or Madam, Thank you very much for your wonderful and motivating review about your stay at the Carlton Hotel St. Moritz. We are happy to share your words with the entire team, who will all be happy to welcoming you back in future. If you wish to share your experience with other guests as well, we will be glad to find your feedback also on tripadvisor. For any future bookings, please do not hesitate to contact us anytime, we will be honored welcoming you back to your new favorite hotel. Merry Christmas and a Happy New Year.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en febrero de 2019

10/10 Excelente

mja

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the nicest hotel stays we have ever had. Nice touches included Bentley car transportation, top of the line amenities, complimentary fruit & water in room daily. Staff was so nice and accommodating it was truly a pleasure to stay there.
Se hospedó 5 noches en enero de 2019
Respuesta de P. Clarinval, General Manager , el 4 feb. 2019
Dear Mja Thank you so much for staying at Carlton Hotel and especially for taking to time to write these lovely words for us. What an amazing review! We are very happy to read that you enjoyed your time in St. Moritz and it makes us very proud and impressed to read your wonderful feedback of our services, as well as our staff members. 
We will share your words with the entire team and are looking forward to pampering you again soon! Wishing you all the very best in the meantime.  Kind regards from sunny St. Moritz Philippe Clarinval and the entire Carlton team

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en enero de 2019
Respuesta de P. Clarinval, General Manager , el 4 feb. 2019
Dear guest Thank you very much for staying at Carlton Hotel - St. Moritz and for sharing this great review with us. We are very happy that you enjoyed your vacation to the fullest. We are looking forward to welcoming you again soon! Kind Regards from sunny St. Moritz Philippe Clarinval and the entire Carlton team

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en enero de 2019
Respuesta de P. Clarinval, General Manager, el 4 feb. 2019
Dear guest Thank you very much for staying at Carlton Hotel - St. Moritz and for sharing this great review with us. We are very happy that you enjoyed your vacation to the fullest. We are looking forward to welcoming you again soon! Kind Regards from sunny St. Moritz Philippe Clarinval and the entire Carlton team

10/10 Excelente

GIRIK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2018
Respuesta de Philippe Clarinval - General Manager, el 26 dic. 2018
Dear GIRIK Thank you so much for staying at Carlton Hotel St. Moritz and especially for taking the time to share your experience with us. It makes us very proud and impressed to read your wonderful review of our hotel and your stay. It is our highest priority to make our guests feel welcome from the very first second and to make their stay the most memorable and perfect one. We are more than happy that you enjoyed your time in St. Moritz to the fullest and looking forward to welcoming you again soon. In the meantime we wish you all the best. Kind regards from sunny St. Moritz Philippe Clarinval and the entire Carlton team info@carlton-stmoritz.ch +41 81 836 7000

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfection!
The service at Carlton Hotel was top-notch! Staff were attentive without being overwhelming, and always wanted to ensure I had a great stay. The lounge is really comfortable with a great fireplace, and staff in the dining room at breakfast were very friendly and always ready with more coffee (thank you Giovanni!). The room was exceedingly comfortable (if a bit dated in design) and had spectacular views of the lake. Definitely the best place to stay in St Moritz!
Se hospedó 2 noches en diciembre de 2018
Respuesta de Philippe Clarinval - General Manager, el 26 dic. 2018
Dear Anonymus Thank you so much for staying at Carlton Hotel St. Moritz and especially for taking the time to write these lovely words for us. What an amazing review! We are more than happy that you enjoyed your stay to the fullest. We will share your feedback with the entire team and are looking forward to welcoming you back soon. In the meantime we wish you all the best. Kind regards from sunny St. Moritz Philippe Clarinval and the entire Carlton team info@carlton-stmoritz.ch +41 81 836 7000

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr empfehlenswert! Super Hotel und top servic. Ist immer wieder ein besuch wert
Se hospedó 1 noche en diciembre de 2018
Respuesta de Philippe Clarinval - General Manager, el 21 dic. 2018
Sehr geehrte/r Anonymus Herzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt im Carlton geniessen konnten. Wir hoffen, dass wir Sie bald wieder im Carlton Hotel begrüssen dürfen und wünschen in der Zwischenzeit alles Gute. Beste Grüsse aus dem sonnigen St. Moritz Philippe Clarinval mit dem gesamten Carlton Team

8/10 Bueno

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent
A good deal for a five star hotel. I liked the fact that room service was great and cheap, and goodies offered in the room were free!
Respuesta de Carlton Hotel St. Moritz , el 11 abr. 2018
Dear Silvia Thank you so much for sharing this amazing review with us! We truly enjoyed reading your description and feel very happy that you loved Carlton Hotel and had the most perfect stay. Seeing our guests as happy and satisfied as you is definitely the greatest reward for our daily work. It is our number one priority that our guests feel at home at Carlton Hotel from the very first second and our whole team strives to make your stay perfect. Thank you for your kind words! We are looking forward to welcoming you again next winter season 2018/ 2019. Kind Regards from snowy St. Moritz Philippe Clarinval and the entire Carlton team

10/10 Excelente

Fabian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2018
Respuesta de General Manager, Carlton Hotel St. Moritz , el 13 mar. 2018
Thank you for this great review! We appreciate it very. All the best from snowy St. Moritz. Philippe Clarinval and the entire Carlton team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location
The hotel is perfectly located from everything. The service and staff is excellent. The restaurants and food were amazing. I would definitely recommend it. They made our stay even more worthwhile
Se hospedó 3 noches en marzo de 2018
Respuesta de General Manager, Carlton Hotel St. Moritz , el 13 mar. 2018
Dear guest Thank you very much for staying at Carlton Hotel St. Moritz and for sharing this great review with us and especially for taking time to write these lovely words for us. We are very happy that you enjoyed your vacation to the fullest. It is a perfect reward for our daily work to hear that our guests had a great time at the Carlton Hotel. We will absolutely share your praise with our entire team and are looking forward to having you again soon! Kind Regards from snowy St. Moritz Philippe Clarinval and the entire Carlton team

10/10 Excelente

Andrew, Los Angeles, CA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best Skiing Resort in Europe
Just blown away by the overall experience of the hotel. The service, room, amenities, spa, etc were all superb. Will be booking my stay next year ASAP!
Se hospedó 3 noches en diciembre de 2017

10/10 Excelente

xiying

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything is wonderful. Unforgettable experience!

10/10 Excelente

Shadi, Dubai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Stay in St Moritz
Amazing hotel with lot of activities around

10/10 Excelente

Desire, Zwijndrecht

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top
Geweldig!

10/10 Excelente

SOHO

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Perfekte Erholung
Ein wunderbares Hotel! Erstklassig in allen Bereichen - sensationeller Service - erstklassiges Personal und ausgezeichnete Küche!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de DBachofen, el 20 jun. 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dominic Bachofen General Manager

10/10 Excelente

T, Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic hotel for a little luxury
This was without doubt the best hotel we have ever stayed in for service. The staff made you feel welcome and couldn't do enough for us. I have stayed in many five star hotels previously and would rate this a six rather than five it was so superior to any other hotel I have stayed in. The staff seemed to be genuinely wanting you to enjoy your time with them. The fact that they met us at the station without us asking is just one of the lovely touches that occurred. The hotel indoor outdoor pool was divine so well set up and comfortable I used it every day. The meals were outstanding even when we had the half board option included in our price. We were very lucky with the weather as it was outstanding. All the lovely touches in the room were also appreciated like the mini bar being part of the cost and some nice chocolates and fruit on arrival. The room was a great size and the views over the lake just magnificent from our balcony. The bathroom was the best size and appointment on any I have stayed in. The price was a little more than some five star but worth every cent if you want a special treat.
Respuesta de DBachofen, el 21 jun. 2014
Dear Guest, Thank you for the great review of our hotel and the 6 stars! We are glad that you enjoyed your stay and hope to see you again this winter in St. Moritz Sincerely, Dominic Bachofen General Manager

10/10 Excelente

Serena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best of the best
Love the hotel when the moment we walk in, the best service. Beautiful room with wonderful lake view and warm welcome make our St Moritz trip memorable. Highly recommended!!!
Respuesta de DBachofen, el 20 jun. 2014
Dear Guest, Thank you for the great review of our hotel and the recommendation! We are glad that you enjoyed your stay and hope to see you again this winter in St. Moritz. Sincerely, Dominic Bachofen General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk oplevelse
Et af de bedste hoteller, vi nogensinde har boet på. Service, personale, beliggenhed, mad - alt var i top. Vi glæder os allerede til at komme tilbage.
Respuesta de DBachofen, el 20 jun. 2014
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in St. Moritz soon. Sincerely, Dominic Bachofen General Manager

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Service und Aufmerksamkeit des Personal war ausgezeichnet. Das Hotel ist kinderfreundlich und stellt jegliche Infrastruktur zur Verfuegung (incl. Wickeltisch und Kinderbett).
Respuesta de DBachofen, el 20 jun. 2014
Lieber Gast, Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Sie Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie und Ihre Kinder bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen aus St. Moritz Dominic Bachofen General Manager

10/10 Excelente

Junges Paar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Einfach nur Traumhaft!!
einfach nur fantastisch. alles!!!
Respuesta de DBachofen, el 20 jun. 2014
Lieber Gast, Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Sie Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen aus St. Moritz Dominic Bachofen General Manager