4/10 Malo
Kristy E.
23 jun. 2025
Unfortunate outcome
We looked forward to our stay, especially given the dog friendly option. The location was great and within walking distance to downtown and local beaches. Unfortunately, on our first morning there was a thunderstorm. Water ended up coming into the living room through the wall under the sliding door. Enough water came through to go under the couch and soak into the area rug and carpet pad. After contacting the reservation center, we waited for over an hour for an update on maintenance support which was never received before we decided to clean the floor and roll up the carpet to avoid damage to the floor. In sharing our experience with the company, we were told there was nothing they could do to provide any compensation for the time spent cleaning as we 'called off' maintenance after the long delay. In our many experiences with hosts, this is the first time we've been disappointed. If you choose this booking, I'd check the forecast for the possibility of rain.
Kristy E.
Se hospedó 3 noches en junio de 2025