2/10 Terrible
Jennifer O.
15 ago. 2025
Terrible and dishonest
We booked this rental months in advance so we could attend the memorial of a close family member. The day before we were supposed to check in we were informed by the property manager that there would be construction on the roof happening for our entire stay, including the weekends. They gave us the option to cancel or get 25% off. With one day notice there were no other places to book within our price range so we had to keep our reservation. When we arrived it was clear that construction had been going on for some time and we were told it would continue throughout the summer. In light of this we should have been informed with a lot more notice so that we could have found another place to stay. We were told construction would not begin until 9am each day but it ended up starting before 730am on several days. There were nails and debris on the stairs to our unit and people using nail guns within a few feet of our heads as we passed. We had planned to have our dogs stay at the rental in crates while we attended events but due to the construction we had to find a doggie daycare at the last minute. There were ants in the unit and the washer and dryer didn’t work properly. When we asked about the 25% percent refund at the end of our stay we were told we had to sign a settlement agreement first that would not allow us to leave an honest review or inform Vrbo. We chose not to sign so we did not receive the agreed upon refund. I hope this helps future guests avoid this place.
Jennifer O.
Se hospedó 8 noches en agosto de 2025