Dear Carlos,Your perfect rating has us smiling from ear to ear, and we’re thrilled to have shared an exceptional stay with you. We take great pride in going above and beyond for our guests, and you can always expect a visit filled with genuine hospitality and unmatched luxury whenever you join us at the heart of DC. We look forward to welcoming you for another unforgettable visit in the months ahead, and we wish you all the best until then.Warm regards,Manuel Martinez, Managing Director

Dear Ricardo,Greetings from DC! We’re delighted to learn of your successful stay, and we thank you for sharing. From our many amenities to our perfect location, you can always expect a memorable stay whenever you join us at the heart of DC. With all we have to offer, we encourage you to join us once again in the months ahead. We look forward to sharing an updated aesthetic with you soon, and it would be a joy to share our full range of amenities with you as well. We wish you nothing but the best and hope for an opportunity to truly exceed your expectations. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Kevin,We appreciate your feedback and thank you for sharing. We’re sorry to hear that your visit fell short of your expectations. We take great pride in going above and beyond for our guests, and we invite you to reach out directly for any assistance we can offer in helping you return. It would be a true pleasure to welcome you once again for a visit that truly takes advantage of all we have to offer, and we eagerly await an opportunity to exceed your expectations soon. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Anna Karina, Thank you for staying at Mandarin Oriental. We are delighted that you visited but am sorry that your experience was not completely enjoyable. We appreciate your feedback and I have shared your comments with my colleagues so we can continuously improve our services and product. I hope you would give us an opportunity to welcome you back soon. Michael Deltette Director of Guest Experience and Quality Assurance

Dear Guest, Thank you for staying at Mandarin Oriental and for the 5-stars! We hope to see you again soon. Michael Deltette Director of Guest Experience and Quality Assurance

Dear Melvin,Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our dedicated service professionals to our location at the heart of DC, you can always expect a memorable experience when you make us your home away from home. We look forward to sharing another unforgettable adventure with you in the months ahead, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Nadine,Your glowing review means the world to us, and we’re thrilled to learn of your memorable stay. You can always expect a visit filled with world-class hospitality and world-class care when you make us your DC home, and we’re delighted you were able to take advantage of all we have to offer. With all DC has to offer just a short distance from our front doors, we encourage you to join us for another unforgettable stay in the months ahead. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

Dear Olugbenga,We appreciate your feedback and thank you for taking the time to share. We can’t apologize enough for the delay you experienced regarding your accommodations, and we want you to know that we have taken the necessary steps to ensure a more seamless check-in and checkout process for future guests. Your added comments about our dedicated team mean the world to us, and we look forward to passing your kind words along. We hope to welcome you for a more typical visit that truly exceeds your expectations in the months ahead, and we invite you to reach out for any assistance we can provide in helping you return. Until next time.Warm regards,Manuel Martinez, Managing Director

Dear Carol,We appreciate your feedback and thank you for taking the time to share. We too would be disappointed if we encountered unexpected charges upon arrival, and we encourage our guests to reference our website for rates and information prior to booking. It would be a joy to demonstrate our commitment to the guest experience, and we encourage you to reach out directly for any further assistance we can provide in alleviating your concerns. We hope to welcome you for a truly exceptional stay upon the completion of our enhancement project in the months ahead, and we wish you nothing but the best until then.Warm regards,Manuel Martinez, Managing Director

Dear Tiffany,Your kind words have us smiling from ear to ear, and we that you for taking the time to share. We take great pride in providing our guests with a restful and restorative experience, and we’re thrilled to have been your choice to unwind. With our endless amenities and convenient proximity to all things DC, there is no shortage of memories to be had when you join us for a getaway. We’ll be sure so pass your glowing feedback along to our culinary team, and we look forward to being your home away from home for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear Fazreen,Thank you for sharing such a glowing review! We strive to go above and beyond for our guests, and we’re thrilled you were able to experience the genuine hospitality and approachable luxury we provide. Our dedicated service professionals will be thrilled by your appreciation, and we encourage you to join us for another memorable stay in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear Brian,Your perfect review means the world to us, and we thank you for sharing. From our stunning location at the heart of DC to our world-class accommodations, you can always expect a memorable stay when you make us your home away from home. Your recommendation has us smiling from ear to ear, and we look forward to being your DC choice for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear Juan,Your high rating has brightened our day, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and it would be a joy to truly exceed your expectations on another visit in the months ahead. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Tamika,Your glowing review means the world to us, and we’re thrilled to have provided you with a memorable DC adventure. From our friendly and dedicated service professionals to our world-class accommodations, you can always expect a truly exceptional experience when you make us your home away from home. It would be a joy to welcome you for another unforgettable stay upon the completion of our enhancement project, and we eagerly await another opportunity to exceed your expectations once again. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Yeilys,Thank you for sharing such a glowing review! It was a joy to welcome you to all we have to offer at the heart of DC, and we’re thrilled to have shared a world-class stay with you. From our spotless accommodations to our welcoming atmosphere, you can always expect a memorable stay when you join us for a DC adventure. We eagerly await another opportunity to fully exceed your expectations and hope you’ll join us again in the months ahead. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear Tejesh,Your perfect review has us smiling from ear to ear, and we can’t thank you enough for sharing. Our location is certainly one of our many highlights, and we’re delighted you were able to experience the best of DC just a short distance from our front doors. The Mall and Wharf are just the beginning! We’re thrilled you were able to take advantage of our complimentary Gem car, and with all there is to see and do nearby, we encourage you to join us for another unforgettable adventure in the months ahead. Until then!Warm regards,Manuel Martinez, Managing Director

Dear David,Thank you for sharing such a high rating! It was a pleasure to be your DC home, and we’re thrilled you were able to experience all we have to offer. From our stunning location to our friendly service professionals, you can always expect a memorable stay whenever you make us your home away from home. We eagerly await another opportunity to fully exceed your expectations and we wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Artem,Greetings from the heart of DC! We’re thrilled to have shared an exceptional stay with you, and we can’t thank you enough for sharing your review. You can always expect a warm and luxurious atmosphere from the moment you walk through our front doors, and we look forward to being your home away from home for years to come. We eagerly await another opportunity to exceed your expectations once again and wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Arthur,We appreciate your feedback and thank you for sharing. We take great pride in going above and beyond for our guests, and we’re disappointed to have fallen short of your expectations in this instance. We encourage you to reach out directly for any assistance we can offer in helping you return for a more typical experience in the months ahead. It would be a joy to share our full range of world-class lodging offerings and enhancements, and we eagerly await another opportunity to regain your trust in the Salamander brand. We wish you all the best and hope to hear from you in the days ahead.Warm regards,Manuel Martinez, Managing Director

Dear Gabriel,Your perfect review has us smiling from ear to ear, and we’re delighted to learn of your memorable Salamander stay. From our friendly service professionals to our world-class accommodations, we take immense pleasure in exceeding the expectations of our guests. We look forward to being your DC home once again in the months ahead, and we eagerly await another opportunity to impress. Until then!Warm regards,Manuel Martinez, Managing Director

Greetings Robert,Thank you for sharing such a glowing review! It was a joy to share all we have to offer with you, and we’ll be sure to pass your kind words along to our dedicated service professionals. It would be a joy to welcome you to the heart of DC once again upon the completion of our enhancement project, and we invite you to return for another memorable adventure. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

Dear Christine,We appreciate your feedback and thank you for sharing. While we’re thrilled to learn that our location at the heart of DC was perfect for viewing the cherry blossom bloom, we’re disappointed to learn that we fell short of our usual standards in other ways. We are always delighted to offer coffee and tea in our lobby from 6:30-10:00 am, but your comments on our in-room coffee and tea will be addressed in the months ahead (coffee machines will be installed shortly!). We can’t apologize enough for the miscommunication you experienced regarding your accommodations, and we encourage you to reach out directly for any assistance we can provide in helping you return for a true Salamander stay more in line with your expectations. We eagerly await another opportunity to impress and wish you all the best until then.Warm regards,Manuel Martinez, Managing Director

Dear wenbin,Greetings from DC! Your perfect rating means the world to us, and we’re delighted to have shared an exceptional stay with you. We strive to create the perfect environment for our guests to relax and explore all DC has to offer, and you can always expect a friendly environment and world-class accommodations when you make us your home away from home. We encourage you to join us once again soon and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

Greetings Carmela,Your glowing review means the world to us, and we’re delighted to have shared a memorable stay with you. Our location at the heart of DC is certainly one of our many highlights, and our world-class accommodations are designed with the discerning guest in mind. Your added feedback on in-room coffee is welcomed, and we look forward to addressing your concerns in the months ahead. We invite you to return for a visit that truly checks all the boxes in the months ahead, and we eagerly await another opportunity to welcome you to all DC has to offer. We wish you all the best and hope to see you again soon!Warm regards,Manuel Martinez, Managing Director

Dear Catherine,Your kind words and high rating have us smiling from ear to ear, and we’re delighted to learn of your exceptional stay. Our dedicated service professionals take great pride in going above and beyond for our guests, and we’re thrilled to have shared all we have to offer with you. From our perfect location at the heart of DC to our welcoming atmosphere, there is never a shortage of memories to be made when you make us your home away from home. We eagerly await another opportunity to impress and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Aiyanna,Your perfect rating and glowing review mean the world to us, and we can’t thank you enough for sharing. We couldn’t agree more with your assessment of our convenient location at the heart of DC, and we’re thrilled you were able to take advantage of the world-class amenities we provide. You can always expect an unforgettable stay when you make us your home away from home, and we encourage you to hurry back for another exceptional experience soon. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Camila,Thank you for sharing such a high rating. It was a joy to be your DC home, and we’re delighted you were able to take advantage of the approachable for of luxury we provide. Your added comments on our culinary pricing and hospitality are welcomed, and we hope to welcome you for a more typical Salamander experience in the months ahead. It would be a joy to truly exceed your expectations, and we eagerly await another opportunity to impress. Until then.Warm regards,Manuel Martinez, Managing Director

Greetings Stephanie,Your perfect rating has us smiling from ear to ear, and we’re delighted to have been your home away from home. You can always expect a memorable stay when you join us at the heart of DC, and we look forward to sharing our friendly atmosphere and world-class accommodations with you once again in the months ahead. We eagerly await another opportunity to exceed your expectations and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Brittney,Thank you for sharing your review. We aim to share an exceptional experience with our guests, and it seems as if we fell short of our usually world-class standards in this instance. We invite you to reach out directly for any assistance we can provide in helping you return for a more typical Salamander stay in the months ahead. It would be a joy to demonstrate our commitment to the guest experience, and we hope to share an improved visit with you soon. Until then.Warm regards,Manuel Martinez, Managing Director

Dear Elkin,Greetings from DC! Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional visit with you. From our convenient location at the heart of DC to our dedicated service professionals, you can always expect a memorable experience when you make us your home away from home. It would be a joy to welcome you for another successful stay with you in the months ahead, and we encourage you to make us your home away from home for years to come. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear James,Thank you for sharing such valuable insight. While we appreciate your continued patronage, we’re disappointed to have fallen short of your expectations in this instance. We take great pride in creating a memorable experience at the heart of DC for our guests, and we invite you to make us your DC home once again soon upon the completion of our enhancement project. We eagerly await an opportunity to share a more typical Salamander experience with you, and we hope to go above and beyond for you soon. Until then.Warm regards,Manuel Martinez, Managing Director

Dear Steven,Your kind words have us smiling from ear to ear, and we’re thrilled to learn of your exceptional stay. From our friendly service professionals to our world-class accommodations, you can always expect a memorable stay when you make us your DC home. We look forward to being your home away from home for years to come and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

Dear Paula,Greetings from DC! It was a pleasure to welcome you to the Salamander’s approachable form of luxury, and we thank you for taking the time to share. We appreciate your patience with our ongoing enhancement project, and it would be a joy to share a true Salamander stay with you upon its completion in the coming months. Your promise of a return means the world to us, and we look forward to sharing our full range of world-class amenities with you. We wish you all the best and eagerly await an opportunity to exceed your every expectation. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Tracy,Your perfect review means the world to us, and we can’t thank you enough for sharing. We take immense joy in going above and beyond for our guests, and we’re delighted you were able to take advantage of all we have to offer. With the best of DC just steps away, we invite you to join us for another memorable adventure in the coming months. We eagerly await your return and wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Greetings Robert,Your glowing review and perfect rating have us smiling from ear to ear, and we’re thrilled to learn of your memorable stay. We take great pride in going above and beyond for our guests, and our dedicated service professionals will be delighted by your kind words. Our world-class accommodations are designed with the guest’s every need in mind, and we can’t wait to share another unforgettable DC experience with you upon the completion of our enhancement project. We wish you all the best and eagerly await your return!Warm regards,Manuel Martinez, Managing Director

Dear Bruce,Thank you for sharing your perfect review! From our friendly atmosphere to our world-class accommodations, you can always expect a memorable stay whenever you join us at the heart of DC. It would be a joy to be your home away from home for years to come, and we hope to share another exceptional stay with you in the months ahead. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Michelle,Thank you for sharing your perfect rating! It was a joy to welcome you to all we have to offer, and we’re thrilled to have shared a memorable experience with you. We take great joy in going above and beyond for our guests, and we encourage you to take advantage of our world-class accommodations and convenient location once again in the months ahead. It would be a pleasure to share another memorable adventure with you soon, and we wish you nothing but the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Julie,We welcome your feedback and thank you for sharing. It was a joy to welcome you to all we have to offer at the heart of DC, and it was a pleasure to share a successful stay with you. We appreciate your patience with our ongoing enhancement project, and we apologize for the outside noise that seeped in and disrupted your stay. We invite you to join us for a true Salamander stay upon the completion of our enhancements, and we look forward to truly exceeding your expectations when you return. Until then!Warm regards,Manuel Martinez, Managing Director

Greetings Jane,Your perfect rating means the world to us, and we can’t thank you enough for sharing. From our dedicated service professionals to our warm and friendly atmosphere, we strive to create the perfect experience for our guests at the heart of DC. We look forward to being your home away from home for years to come and eagerly await another opportunity to exceed your expectations. Until then!Warm regards,Manuel Martinez, Managing Director

Dear Yiran,Greetings from the heart of DC! We couldn’t agree more with your assessment of our perfect location, and we thank you for taking the time to share. With all DC has to offer just a short distance away, we encourage you to join us once again for an adventure in the coming months. We look forward to your return and eagerly await an opportunity to share another exceptional Salamander stay with you. Until next time!Warm regards,Manuel Martinez, Managing Director

Dear Pooja,Thank you for sharing your review. We take great pride in going above and beyond for our guests, and we apologize for falling short of our typical standards in this instance. It would be a joy to share a more typical Salamander experience with you, and we encourage you to reach out directly for any assistance we can provide in helping you return for a memorable adventure at the heart of DC. We eagerly await another opportunity to truly impress, and we wish you all the best until then.Warm regards,Manuel Martinez, Managing Director

Greetings Rosalie,Your kind words and perfect rating have us smiling from ear to ear, and we’re thrilled to learn of your memorable stay. You can always expect an unforgettable experience whenever you make us your home away from home, and your promise of a return means the world to us. We look forward to exceeding your expectations at the heart of DC soon, and we wish you all the best until then!Warm regards,Manuel Martinez, Managing Director

Dear Sanjeev,Greetings from DC! It was a joy to welcome you to all we have to offer, and we can’t thank you enough for sharing your high rating. We take great pride in going above and beyond for our guests, and we encourage you to join us for a truly exceptional stay in the months ahead. From our world-class accommodations to our convenient DC location, there are always more memories to be made. Until next time!Warm regards,Manuel Martinez, Managing Director