4/10 Malo
Nick F., North Carolina
20 jul. 2025
Le gustó: Limpieza
Nice home, terrible customer service
The house itself was clean and nice, which we appreciated. Unfortunately, the experience was overshadowed by poor customer service. Prior to our stay, we reached out with questions and had to wait a long time for a response. When we finally received answers, the information was inaccurate — we asked about a high chair and games and were told they had neither, so we packed them unnecessarily.Check-in was a nightmare. The codes we were given didn’t work, leaving us stuck outside with all our belongings for over an hour. To make matters worse, there was no direct contact number provided. After trying both the VRBO app and email with no response, we had to call VRBO directly, wait on hold, and rely on them to track down the ownership group. Even then, we had to keep calling repeatedly until someone finally answered.While the property itself is nice, it’s clear this is managed by a corporate entity, not an attentive host. That lack of personal touch and accountability caused significant stress, and because of this experience, I would be very reluctant to book another property from this group.
Nick F.
Se hospedó 4 noches en julio de 2025