Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We've stayed in several locations using Visit Up North Vacation Rentals over the years, but the last two stays have been very disappointing. We received a coupon for a future stay last October after an unpleasant stay in Suttons Bay. We used it last weekend (May 18-20, 2018) and after, decided that we won't be booking with them again. Prior to your stay, they email a link to a portal that is very hard to navigate on a mobile device (if you even have service up north), nothing is sent via PDF or mail prior. They give you the access codes the day of. We had to call the office to get the unit number of our condo and the passcode to enter at 4pm. We were not made aware that we had to go to their main office to get a key to the unit, which closed at 5. We then had to drive 15 minutes into town to get said key. During our phone interactions with the customer service rep, not once did we get an apology. When I spoke with the front desk at the office, she laughed jokingly when I came in for the key. I didn't get the impression that they understood how inconvenient this was or how frustrated I was. We received a call Saturday asking us how our stay was going and when I said "It started rough, but its good good" she didn't ask why or what they could help with. They just said "Ok, good. Have a great day.". There are many options to stay up north, this company won't be one of them for us.