Exterior

Opiniones de Mont Cervin Palace

5 out of 5
Mont Cervin Palace
Bahnhofstrasse 31, Zermatt, VS

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 131 de 149 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 149 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 149 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 149 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 149 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.6/10

Servicios

9.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Abril

Se hospedó 1 noche en enero de 2024
Respuesta de Mr. Biner and Team, , el 23 abr. 2024
Dear Guest, Thank you very much for the review. We hope to have the chance to welcome you back soon at the Mont Cervin Palace.

10/10 Excelente

Joel Dario

Se hospedó 4 noches en abril de 2023
Respuesta de Petra, el 11 abr. 2023
Many thanks for this wonderful review!We hope to welcome you back soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Fernando

Se hospedó 7 noches en febrero de 2023
Respuesta de Petra, el 20 feb. 2023
Dear GuestThank you for the wonderful feedback!We hope to welcome you back soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Cuauhtemoc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is gorgeous! What makes this property stand out is the exceptional service from the staff. From the concierge desk, to the reception staff to the spa/pool desk attendant, to the restaurant servers and management to the shuttle service, we received truly excellent care and attention. We will be back!
Se hospedó 1 noche en abril de 2024
Respuesta de Mr. Biner and Team, , el 23 abr. 2024
Dear Beth, Thank you so much for your glowing review! We're thrilled to hear that you found our property gorgeous and that the exceptional service from our staff stood out during your stay. Providing top-notch service is our priority, and it's wonderful to know that our team members from various departments went above and beyond to ensure you had a memorable experience.We're delighted that you plan to return and look forward to welcoming you back for another fantastic stay. Until then, safe travels, and we can't wait to have you with us again soon!

10/10 Excelente

Hesky, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A renowned establishment that lived up to its reputation. Beautiful pool and convenient ski room and facilities
Se hospedó 6 noches en enero de 2024
Respuesta de Mr. Biner and Team, , el 23 abr. 2024
Dear Guest, Thank you for your kind review! We're thrilled to hear that your experience at our renowned establishment lived up to your expectations. We're delighted that you enjoyed our beautiful pool and found our ski room and facilities convenient during your stay.We strive to provide our guests with exceptional experiences, and it's wonderful to know that we succeeded in delivering on our reputation. We look forward to welcoming you back again soon for another memorable stay!

10/10 Excelente

Stephan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Mr. Biner and Team, , el 23 abr. 2024
Dear Stephan,Thank you for the review. We hope to have the chance to welcome you back soon !

6/10 Aceptable

Antonieta

No le gustó: Condiciones de la propiedad
We couldn’t take a shower because our side of the hotel did not have HOT water only cold. They gave us a piece of chocolate to “compensate” totally unacceptable
Respuesta de Mr. Biner and Team, , el 23 abr. 2024
Dear Antonieta,Thank you for sharing the feedback and please accept our sincerest apologies for the inconvenience you experienced during your stay.Your comfort and satisfaction are of utmost importance to us, and we understand that this situation fell short of your expectations. We hope to have the opportunity to welcome you back for a much-improved experience.Best regards,

6/10 Aceptable

Nicoleta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Petra, el 19 ene. 2024
Dear GuestThank you for sharing your experience on this platform. We are sorry to read that not all aspects of your stay have been to your full satisfaction.We appreciate your feedbackWarm regards Rafael Biner &TeamManagement / Hosts

8/10 Bueno

May

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property was nice. I was very disappointed in my check in. I reserved and paid for 3 rooms. I was traveling with a group of 6 ladies. I had to check us all in as I had reserved and paid for the rooms. The other rooms were available on arrive and on the 5th floor with a lovely view of the mountains. My room wasn't available for a couple of hours and I was put in a room on the second floor overlooking the roof of the property. I was never asked if I wanted one of the nicer rooms. I'm glad my traveling friends got a super nice room but was very disappointed in my room. Bathroom was half the size of the others as well. I asked to be moved to the same floor the others were on but was told it would be an additional $1000 swiss francs. They knew we were traveling together. I thought this could have been handled better. The receptionist was a very sweet person and the manager, who I asked to speak with was also professional and nice. I was just disappointed they didn't make accomodations for my request.
Se hospedó 2 noches en agosto de 2023
Respuesta de Petra, el 10 oct. 2023
Dear GuestThank you so very much for sharing your feedback with us following your recent stay at the Mont Cevin Palace. It was lovely to hear that you found our team to be nice.However, we are genuinely sorry that your guest experience of Hotel was not entirely satisfactory on this occasion and that it did not match your expectations. Being a historic hotel, our rooms do differ in size and layout even within the same category. We are very sorry that your room was not the one on the higher floor. Thank you for choosing the Mont Cervin PalaceKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2023
Respuesta de Petra , el 20 ago. 2023
Many thanks for your review!Rafael Biner & TeamManagement/Hosts

10/10 Excelente

Nick

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel in the area.
One of the best hotels I have stayed at. Stayed 3 nights but could have done 4 or 5. The service was the best! I will be staying at this hotel again on my next visit.
Se hospedó 3 noches en julio de 2023
Respuesta de Petra, el 4 ago. 2023
Dear GuestWhat an excellent review to read! Thank you so very much for the wonderful feedback and the kind words.We are very much looking forward to welcoming you back soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

NOBUHITO

Se hospedó 3 noches en julio de 2023
Respuesta de Petra, el 2 ago. 2023
Many thanks for this fantastic review!Kind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Lars

Se hospedó 4 noches en junio de 2023
Respuesta de Petra, el 24 jul. 2023
Many thanks for this wonderful review!We hope to welcome you back again soonKind regards Rafael Biner & TeamManagement / Hosts

10/10 Excelente

Phill

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great service!
Se hospedó 2 noches en julio de 2023
Respuesta de Petra, el 15 jul. 2023
Dear GuestThank you so very much for this fantastic feedback! We are thrilled to read that you have enjoyed your experience at the Mont Cervin Palace and hope to welcome you back again soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Gilles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super personnel qui font de ce séjour a la hauteur de l’établissement. SUPER!!!
Se hospedó 3 noches en julio de 2023
Respuesta de Petra, el 10 jul. 2023
Cher ClientQuel plaisir de vous lire !!Nous vous remercions très chaleureusement de votre commentaire si positif.Toutes les équipes sont ravies d'apprendre que vous ayez apprécié de votre séjour dans notre Mont Cervin Palace.Au plaisir de vous accueillir de nouveau parmi nous.Bien cordialement,Rafael Biner & TeamDirecteur / Hôtes

10/10 Excelente

Charles

Se hospedó 2 noches en junio de 2023
Respuesta de Petra, el 3 jul. 2023
Dear GuestMany thanks for your review! We hope to welcome you bakc in the near futureWarm regardsRafael Biner & TeamManagement / Host

10/10 Excelente

Tor

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en abril de 2023
Respuesta de Petra, el 17 abr. 2023
Thank you for your wonderful feedback!We hope to welcome you back to the Mont Cervin Palace again soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Wilfredo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's convenient. Lot's of dining options around. Definitely friendly staff, cozy. Makes you feel welcome.
Se hospedó 1 noche en abril de 2023
Respuesta de Petra, el 17 abr. 2023
Dear GuestWhat a wonderful review to read. Thank you for sharing your feedback on your recent stay at Mont Cervin Palace on this platform. We hope to welcome you back soonKind regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Jeffrey, Omaha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome staff. Beautiful room. Excellent views!
Se hospedó 6 noches en abril de 2023
Respuesta de Petra, el 9 abr. 2023
Dear Guest Thank you so much for the wonderful review on your recent stay.We hope to welcome you again soon at the Mont Cervin Palace Kind regards Rafael Biner & TeamManagement/Hosts

10/10 Excelente

lars

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
B
Se hospedó 4 noches en marzo de 2023
Respuesta de Petra, el 31 mar. 2023
Thank you for the wonderful review!Best regardsRafael Biner & TeamManagemetn / Hosts

10/10 Excelente

Carole

Se hospedó 3 noches en marzo de 2023
Respuesta de Petra, el 17 abr. 2023
Dear GuestMany thanks for your fabulous review!We hope to welcome you back in the not too distant futureWarm regardsRafael Biner & TeamManagment / Hosts

10/10 Excelente

SERJIK

Se hospedó 4 noches en febrero de 2023
Respuesta de Petra, el 14 mar. 2023
Thank you so much for the review!Kind regardsRafael Biner & TeamManagment / Hosts

10/10 Excelente

Maksim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great! Thank you so much for everything
Se hospedó 4 noches en enero de 2023
Respuesta de Petra, el 7 feb. 2023
Dear GuestThank you so very much for the lovely feedback on your recent stay at the Mont Cervin Palace.To read of your wonderful compliments is the best motivation for the team. We hope to welcome you back very soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Aileen

Se hospedó 3 noches en febrero de 2023
Respuesta de Petra, el 14 mar. 2023
Many Thanks for the wonderful review!Rafael Biner & TeamManagement / Hosts

10/10 Excelente

Ann

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The facilities and staff were outstanding.
Se hospedó 5 noches en enero de 2023
Respuesta de Petra, el 1 feb. 2023
Dear GuestMany thanks for this wonderful review of your recent stay at Mont Cervin Palace.We hope to welcome you back on your next trip to Zermatt soonWarm regardsRafael Biner & TeamManagement / Hosts

10/10 Excelente

Alfonso, Houston

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en agosto de 2022
Respuesta de Petra, el 10 ago. 2022
Dear Guest Thank you so much for this fantastic feedback. We are delighted to read you enjoyed your stay with us and we hope to welcome you back soon Warm regards Rafael Biner & Team Management/Hosts

6/10 Aceptable

Manasije

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Decent rooms and service. No AC so very warm in August. They try to overcharge. When we wanted an extra night first they quoted over 600 CHF. On expedia i got it for half. That upset them now thay want to charge CHF 150 as they calim we are two persons. On expedia price for single or double occupancy is the same. BEWARE.
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Khaled, Providence

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service and beautiful property. Exceeded my expectations!
Se hospedó 4 noches en julio de 2022
Respuesta de Petra, el 2 ago. 2022
Dear Guest Thank you so very much for this glowing review. We are thrilled to read that we exceeded your expectations and hope to welcome you back soon Warm regards Simone Seiler Management / Host

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel with great customer service. Excellent location and fabulous restaurant. Spacious rooms.
Se hospedó 2 noches en julio de 2022
Respuesta de Petra, el 8 jul. 2022
Dear Guest What a wonderful review to read. Thank you so much for the positiv feedback, which we will be pleased to share with the team. We hope to welcome you back to the Mont Cervin Palace soon Best regards Simone Seiler Mangement / Host

10/10 Excelente

jean

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Lovely hotel with a great staff. Perfect breakfast to start the day. Great spa but around the pool a little bit messy, dirty towels everywhere, could be better but nevertheless we can recommend this hotel to everyone.
Se hospedó 5 noches en febrero de 2022
Respuesta de Petra, el 9 mar. 2022
Dear Guest Thank you for taking the time to share your wonderful review following your recent stay with us. It is a pleasure to read that you enjoyed your experience overall and we hope to welcome you back soon. Thank you for the recommendation! Simone & André Seiler Managment / Hosts

10/10 Excelente

Peter

Se hospedó 4 noches en febrero de 2022
Respuesta de Petra, el 4 mar. 2022
Dear Guest Thank you for the recommendation! We hope to welcome you back soon Best regards Simone & André Seiler Management / Hosts

10/10 Excelente

David, Bowdon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
lovely hotel, great staff, lovely restaurant, amazing breakfast, gym and pool really good. Ski boot room very convenient and user friendly. Nice central location. Great concierge
Se hospedó 8 noches en febrero de 2022
Respuesta de Petra, el 1 mar. 2022
Dear Guest Thank yo so much for your glowing review. We are thrilled to read that you enjoyed every aspect of your stay and we hope to welcome you back to the Mont Cervin Palace very soon Warm regards Simone & André Seiler Management / Hosts

10/10 Excelente

Margaux

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super séjour
Séjour agréable. Nous avons eu la surprise d’être surclassé ce qui fut très appréciable en restant une semaine. Service au top!
Se hospedó 7 noches en febrero de 2022
Respuesta de Petra, el 14 feb. 2022
Cher Client, Merci d'avoir pris le temps de nous laisser un commentaire aussi sympathique, toute l'équipe du Mont Cervin Palace se joint à nous pour vous remercier sincèrement. Nous faisons tout notre possible au quotidien pour satisfaire nos invités et nous espérons vous revoir prochainement. Bien cordialement, Simone & André Seiler Direction / Hôtes

10/10 Excelente

Arturo

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing, from pickup/drop off at the train station, dinner reservations, ski accommodations and general friendliness. We had a wonderful time and can’t wait ti return.
Se hospedó 2 noches en febrero de 2022
Respuesta de Petra, el 14 feb. 2022
Dear Guest Thank you so very much for this glowing review. We are thrilled to read that you enjoyed every aspect of your stay and will be happy to share your comments with the team. Thank you for choosing the Mont Cervin Palace! Warm regards Simone & André Seiler Management / Hosts

10/10 Excelente

Ana M. G. T.

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Petra, el 9 sept. 2021
Dear Guest Thank you for your fantastic review. We hope to welcome you back to Zermatt again soon Best regards Simone & André Seiler Management / Host

10/10 Excelente

Stephan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ein Fünfsterne-Haus mit Familientradition. Mit wohl das Beste, was Zermatt zu bieten hat. Wunderbares Hotel im Zentrum des Bergdorfes. Teuer ja, dafür gibt’s echte Qualität. Zu kritisieren gab es für uns nichts.
Se hospedó 1 noche en agosto de 2021
Respuesta de Petra, el 30 ago. 2021
Sehr geehrter Gast Ein herzliches Dankeschön, dass Sie sich Zeit genommen haben diese wunderbare Bewertung zu schreiben. Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder im Mont Cervin Palace willkommen zu heissen. Sonnige Grüsse aus Zermatt, Simone & André Seiler Direktion / Gastgeber

10/10 Excelente

Helio Jose

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2021
Respuesta de Petra, el 10 ago. 2021
Dear Guest Thank you for the wonderful feedback. We are pleased to read that you enjoyed every aspect of your stay. Thank you for choosing the Mont Cervin Palace Best regards Simone & Andre Seiler Management/Hosts

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr angenehmer Aufenthalt
Se hospedó 7 noches en julio de 2021
Respuesta de Petra, el 10 ago. 2021
Sehr geehrter Gast Vielen Dank für die wunderbare Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt genossen haben und wir hoffen Sie bald wieder bei uns willkommen zu heissen Herzliche Grüsse Simone & André Seiler Direktion/Gastgeber

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best place to live in Zermatt , great location, staff are helpful
Se hospedó 2 noches en julio de 2021
Respuesta de Petra, el 19 jul. 2021
Dear Guest Thank you so very much for this fabulös review on your recent stay with us. We hope to welcome you back to Zermatt in the not too distant future Warm regards Simone & André Seiler Management / Hosts

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Long weekend
Wonderful location and hotel. Exceptional service and staff. High degree of cleanliness throughout. Great cuisine.
Se hospedó 3 noches en julio de 2021
Respuesta de Petra, el 9 jul. 2021
Dear Guest Thank you for the wonderful feedback on your recent stay at the Mont Cervin Palace. We are happy to read that you have enjoyed your stay and will certainly share your kind words with our team. Thank you for choosing the Mont Cervin Palace Warm regards Simone & André Seiler Management / Hosts

10/10 Excelente

Shpejtim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr sehr gut 👍
Se hospedó 1 noche en febrero de 2021
Respuesta de Petra, el 15 feb. 2021
Sehr geehrter Gast Vielen Dank für die wunderbare Bewertung Ihres Aufenthalts im Mont Cervin Palace. Wir hoffen, Sie bald wieder bei uns willkommen zu heissen. Herzliche Grüsse aus der Walliser Bergwelt, Simone & André Seiler Direktion / Gastgeber

10/10 Excelente

Jean jacques

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
remerciement
Court mais tres agréable merci au personnel très serviable
Se hospedó 1 noche en agosto de 2020
Respuesta de Petra, el 14 ago. 2020
Cher Client Nous vous remercions d'avoir pris le temps de laisser un commentaire élogieux suite à votre visite au Mont Cervin Palace. Vos compliments seront partagés avec toute l'équipe qui espère avec le plaisir de vous accueillir très bientôt pour un nouveau moment enchanteur. Bien cordialement, Simone & André Seiler Direction / Hôtes

10/10 Excelente

Erik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super nice hotel!!
Se hospedó 1 noche en julio de 2020
Respuesta de Petra, el 6 ago. 2020
Dear Guest Thank you for your glowing review on your recent stay at the Mont Cervin Palace. We are thrilled to read that you enjoyed your stay and hope to welcome you back in the not too distant future. Kind Regards, Simone & André Seiler Management / Hosts

10/10 Excelente

René Josef

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2020
Respuesta de Petra, el 28 jul. 2020
Sehr geehrter Gast herzlichen Dank, dass Sie sich für das Mont Cervin Palace während Ihres Zermatt Aufenthaltes entschieden haben und für das wundervolle Feedback über die Erfahrung in unserem Haus. Wir hoffen Sie auch in Zukunft bald wieder willkommen zu heissen Herzliche Grüsse aus Zermatt Simone & André Seiler Direktion / Gastgeber

10/10 Excelente

Stefan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfekter Service im Herzen von Zermatt
Großes, komfortables Zimmer. Wundervolles Bergpanorama. Zentral im Herzen von Zermatt. Gutes Frühstück mit großer Auswahl. Der Frühstücksraum ist etwas dunkel. Der Service ist perfekt - von der Rezeption über den Support im Tagungsraum bis zum Concierge: Erstklassig. Es gab eine Herausforderung im Checkin die die Frontdeskmanagerin souverän löste. Der Tagungsraum war groß, ruhig und gut ausgestattet aber etwas dunkel. Ich komme gerne wieder
Se hospedó 1 noche en julio de 2020
Respuesta de Petra, el 20 jul. 2020
Sehr geehrter Gast Für Ihren Besuch im Mont Cervin Palace sowie, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen, möchten wir Ihnen sehr herzlich danken! Es freut uns wirklich ausserordentlich, dass es Ihnen bei uns so gut gefallen hat und hoffen, dass Ihre Tagung ein voller Erfolg war. Wir würden uns sehr freuen, Sie bald wieder bei uns in Zermatt willkommen zu heissen! Herzliche Grüsse aus dem sonnigen Zermatt Simone & André Seiler Direktion / Gastgeber

10/10 Excelente

Milla, Zürich

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendliest staff we have ever met. At breakfast, they even offer to change your coffee if they see it might be cold. Our room, although from the classic offer, was big and comfortable. Spa, gym and Skii room very well equipped and clean. We are definitely going back.
Se hospedó 2 noches en enero de 2020
Respuesta de Petra, el 21 ene. 2020
Dear Guest Thank you so much for the glowing review on your recent stay at the Mont Cervin Palace. We are thrilled you enjoyed every aspect of your stay and will certainly share your compliments with our team. Looking forward to welcoming you back soon Warm regards Simone & André Seiler Management / Hosts

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel staff was wonderful! We had our 5 month old with us and the staff was incredibly accommodating. They handled all of our luggage and provided us with a crib, bedding for the crib, toys and bath products for the baby. The concierge was amazing! they helped us book dinner reservations every night, and assisted us in touring the area. I would gladly stay here again
Se hospedó 2 noches en septiembre de 2019
Respuesta de Petra, el 14 oct. 2019
Dear Guest Thank you for taking the time to write such a wonderfully complementary review of your stay at the Mont Cervin Palace We are overjoyed to read such kind comments about many aspects of your stay; from the efficiency of the staff at the concierge desk, to the attention to detail that our housekeeping attendants delivered to you through your stay. Once again thank you for your review - we do hope we will be welcoming you back to Zermatt again Warm regards, Simone & André Seiler Management / Hosts

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we had trouble with the bathroom and they changed us immediately to a better class room no extra charge.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Petra, el 16 sept. 2019
Dear Guest Thank you for the fantastic review on this platform on your recent stay at the Mont Cervin Palace. We are thrilled to read that our team was able to assist you and made your stay an enjoyable one. We hope to welcome you back soon and thank you for the recommendation. Simone & André Seiler Management / Hosts