6/10 Aceptable
Jamie
10 sep. 2025
Le gustó: Limpieza y servicio y personal
Beds were comfy, room was clean & well stocked. Location is unbeatable if you are planning on attending a concert at Hayden or shop/dine within the old Mill District. Staff was friendly.
My experiance with checking in was not great. On the day we were scheduled to check in there was a system wide crash or something of that nature and they were unable to check any guests in and had no idea when they would be able to do so. I asked if they could take down my number in order to be contacted when we could check in because we had a concert to get to and we were soaking wet having just come form floating the river and were in need of a shower before heading to dinner etc. Luckily we had a friend in town who offers her place for getting ready and such. By the time we were done we were late to dinner and the concert. I never got a call confirming that check in was possible. We weren't able to check in until 10pm.
Additionally there was random loud noises throughout the night that jarred us awake and in the morning it was so bright in our room at sunrise because the black out curtains were non existent.
When I inquired about a refund or a discount for all of our troubles, staff was only able to offer free parking and food vouchers for the in house breakfast. Seeing as parking is already free and I am vegan, neither of those offerings were helpful. They said since I pre-payed through Expedia I would have to request a refund them
Jamie
Se hospedó 1 noche en agosto de 2025
